topic Re: Fraudulent Activity using Qcard in Q Talk

Fraudulent Activity using Qcard

IConlyQVC — Fri, 26 Jan 2018 18:00:13 GMT

My husband has a QVC account and a Q Card. Someone decided to use his account to purchase a computer on January 25th. They had it charged to his QCard. At least this person selected the 3 easy pays - nice of them. The way he found out is QVC Customer Service called to verify the purchase. Way to be on the ball QVC - Thank you!!! The order was cancelled before anything else could happen and password changed. The thing is, the person used my husband's name however it was being shipped to a different address - probably theirs. We got all info from the order details. I guess this person in Lakeside Marblehead, Ohio thinks they were pulling a fast one.

Re: Fraudulent Activity using Qcard

NicksmomESQ — Fri, 26 Jan 2018 18:10:28 GMT

Report it to the police ASAP!!

Re: Fraudulent Activity using Qcard

icezeus — Fri, 26 Jan 2018 18:19:15 GMT

If they were calling to verify the purchase then doesn't that mean that they were on the ball??

Also, you do not call and waste your police departments time with a fraudulent charge complaint. The first thing you do is contact the credit card company.

Re: Fraudulent Activity using Qcard

Caaareful Shopper — Fri, 26 Jan 2018 18:32:03 GMT

@icezeus Actually if you are a victim of credit card fraud, yes you should absolutely file a police report. Sometimes the jurisdiction has online forms to fill out, sometimes they want you to come in person to complete the report. That’s legal evidence that it has occurred. But most importantly, contact the credit bureaus, credit card companies, bank, change your passwords — it’s all a nightmare.

Re: Fraudulent Activity using Qcard

IConlyQVC — Fri, 26 Jan 2018 18:34:49 GMT

Yes icezeus, that is what I said - QVC was on the ball. I meant it in a positive way. The credit card was the Q Card and they were already notified. It's considered identity theft and a police report should be filed - look up the steps an individual should take in this situation. Why are you so adamant about not doing this?

Re: Fraudulent Activity using Qcard

Allegheny — Fri, 26 Jan 2018 18:43:55 GMT

Call me a little confused. Isn't it usually the credit card company that would call if they thought the purchase was fradulent? May-be since Q has its own credit card vendor it is different. May-be Q's credit card vendor found the purchase strange based on the husband's purchasing history and alerted customer service to make the call.

Personally, I find it very strange that someone being fradulent would have selected Easy Pay. Or may-be there is someone in Ohio who really ordered the computer and something in the system charged it to the posters husband's account instead of the real purchaser. (Such has happened with our Dish Network payments many years ago. Payments from another individual was being credited to my account for about three months.)

Edited: Regardless, I would follow thru with steps to report a fradulent use of credit card. Better safe then sorry.

Re: Fraudulent Activity using Qcard

IConlyQVC — Fri, 26 Jan 2018 18:50:31 GMT

@ Allegheny - It may be strange, but this is what happened. Someone from QVC called alerting my husband of the purchase. Myhusband ordered a computer from QVC a year or so ago. So the purchasing history wouldn't seem to be a red flag. Can't explain why they chose easy pay, they did. The sending information was my husband's name but to a different address. They had to select that it was being billed to him but being sent elsewhere. All in all, whatever happened, it was just out of the ordinary.

Re: Fraudulent Activity using Qcard

2blonde — Fri, 26 Jan 2018 18:52:39 GMT

@Allegheny If you have a Q card and order online with the "fast buy" it defaults to the 3 easy pays.

Re: Fraudulent Activity using Qcard

icezeus — Fri, 26 Jan 2018 18:57:00 GMT

wrote:
Yes icezeus, that is what I said - QVC was on the ball. I meant it in a positive way. The credit card was the Q Card and they were already notified. It's considered identity theft and a police report should be filed - look up the steps an individual should take in this situation. Why are you so adamant about not doing this?

@IConlyQVC

I apologize. I thought you were saying that they (QVC) were on the ball in a negative way. I was not aware that you should report CC fraud to the police department. I have had it happened three different times over the years and my Credit Card company took care of it. I understand reporting if it's identify theft, but someone skimming your card number I honestly thought the procedure was just to contact your credit card company.

Re: Fraudulent Activity using Qcard

Nightowlz — Fri, 26 Jan 2018 19:07:24 GMT

The bad thing is the person doing this will keep on doing it because nothing will happen over this. That's why these people keep doing it. Because they know they can get away with it. It costs the business too much money so they just drop it. That's what I was told by Discover Fraud Dept.

QVC would have lost that money if they had shipped it not you.

Re: Fraudulent Activity using Qcard

Lisa now in AZ — Fri, 26 Jan 2018 19:36:30 GMT

I have found that whenever I use the Bill to Ship To option, at least by telephone, they make you verify the credit card number to be sure it is you who authorizes it going to another address, which is smart, (but also annoying if you are in another room and calling and then have to go find your credit card), but I appreciate that.

Re: Fraudulent Activity using Qcard

bonnielu — Fri, 26 Jan 2018 19:45:30 GMT

I have gotten rid of all store credit cards including QVC. I have a few major cards and I watch them online daily. That is not to say I cannot be TAKEN

1. Lunch in El Salvador

2. Train ticket from Ny to Atlanta

3. $1600 ring in St. Thomas

Chase caught it fast and furious. And I now have Life Lock. And being a victim is just plain bad luck which seems to be going around fast and furious.

Re: Fraudulent Activity using Qcard

RespectLife — Fri, 26 Jan 2018 21:00:13 GMT

Somehow someone ordered NINE Iphones on our Sprint account. Order was in our name to ship to an address in Queens, NY.

Now there is NO Sprint credit card...our cell phone monthly bill is charged to our Visa.

No one called to verify the purchase. Neither Sprint nor Visa.

My husband happened to catch it while checking online to see when he was eligible for a phone update.

Numerous calls to Sprint, took 3 days to get a Supervisor to call us back and verify the sale was cancelled.

The Ship to Address in Queens was right down the block from a Police Station.

We called our local police to report it. Didn't care, didn't come. Called the police station in Queens to let them know a theft was about to take place right down the block. Could CARE LESS! Wouldn't even take any info.

It never made it to Visa even for a 'pending' transaction, but we closed the VISA anyways and got new accounts. How could Sprint be SO stupid to process an order for 9 extremely expensive phones with NO verification????

In our experience, law enforcement will not do anything if it is stopped.

Sprint was NOT on the ball as clearly QVC was!

Re: Fraudulent Activity using Qcard

Tribesters — Fri, 26 Jan 2018 21:20:01 GMT

@IConlyQVC

My credit card was hacked on the same day. It wasn’t my Qcard but the last place I used the credit card at was QVC. That was the only transaction in the last 2 weeks on that card. I wonder if QVC had a data breach? I was suspecting it had something to do with QVC & your problem on the same date supports my theory. Anyone else have their credit info hacked recently?

Re: Fraudulent Activity using Qcard

Lipstickdiva — Fri, 26 Jan 2018 21:32:25 GMT

Marblehead isn't too far from where I am. LOL

Re: Fraudulent Activity using Qcard

Trinity11 — Fri, 26 Jan 2018 22:32:57 GMT

wrote:
Report it to the police ASAP!!

My identity was stolen a few years ago. My credit was compromised so I reported it to our local police. They laughed and told me they have nothing to do with identity theft and just leave it to our creditors. It did get cleared up but it was a pain.

Re: Fraudulent Activity using Qcard

GCR18 — Fri, 26 Jan 2018 23:25:22 GMT

Setup your Q account to text when an order is placed. Within taking my finger off the submit button, I hear the text on the phone.

Re: Fraudulent Activity using Qcard

50Mickey — Sat, 27 Jan 2018 12:38:16 GMT

The reason that the police won't do anything is that the crime is against the credit card company. You are not reaponsible for the fradulent charges. Unfortunately the credit card companies usually don't pursue legal action as it is not worth their time and expense.

Re: Fraudulent Activity using Qcard

Alexa6352 — Sat, 27 Jan 2018 12:58:50 GMT

Everytime I order from QVC..I get an E-mail message and an alert from Facebook Messenger that I made a purchase...So, I suggest that if you don't have something like that attached to your account..Do it now!. Then you would have known IMMEDIATELY that someone had ordered something.....You were lucky QVC Caught that charge...

Re: Fraudulent Activity using Qcard

katiescarlett — Sun, 28 Jan 2018 23:45:57 GMT

Chase was on the ball and alerted me to fraudulent activity. Multiple signing up for Netflix streaming, match.com (haha, that is definitely not me!), wal-mart, etc. I had to not only cancel the original card, but the replacement card, too, after more netflix attempts. We finally had to block Netflix from my Chase card and I got a third card. I watch it like a hawk, but then I usually keep tabs on my card after our state tax dept. released all of our information to fraudsters, names, bank acct. numbers, Social security numbers, etc., anything on our state tax returns. Not to mention the Equifax breach.