topic Re: Christmas Return Policy in Q Talk

Christmas Return Policy

5missy — Wed, 24 Jan 2018 15:03:58 GMT

Does anyone know if the Christmas returns need to be SENT before January 31 or RECEIVED by QVC before the 31st?

Re: Christmas Return Policy

KingstonsMom — Wed, 24 Jan 2018 16:02:40 GMT

I'm pretty sure that it has to be postmarked by 1/31, but call CS or ask the Mods on the Customer Care forum, to be sure.

Re: Christmas Return Policy

Nightowlz — Wed, 24 Jan 2018 16:23:13 GMT

I'm not sure. I would just get it in the mail ASAP so you don't have to worry about it. Found this info on Q's site. Does not state received by date or postmarked by date?

Do you offer extended returns during the holidays?

Yes, you can shop with confidence—any holiday gift you purchase now thru 12/21/17 at 11:59am ET can be returned for any reason for a refund of the purchase price, minus the S&H and Q Return Label fee until 1/31/18, or exchanged for a free replacement of the same item in a different color or size. Restrictions may apply.

Re: Christmas Return Policy

LindaSal — Wed, 24 Jan 2018 16:38:43 GMT

I think it probably needs to get there by the 31st. I wouldn't risk it though, I'd mail it asap to avoid issues.

Re: Christmas Return Policy

luvluvluv — Wed, 24 Jan 2018 17:56:41 GMT

I'm pretty sure it is the postmark date, as with any regular return. They should make that clarification in the return information. But I agree with everyone else, call CS to be sure.

Re: Christmas Return Policy

santorini — Wed, 24 Jan 2018 18:36:52 GMT

If it's "received by", well good luck with that if you use the prepaid sticker they give you. Sometimes mine sit at the post office for a week or two before moving on.

Re: Christmas Return Policy

Daysdee — Wed, 24 Jan 2018 19:19:15 GMT

I sent my returns several days ago. I don't want to take a chance. The returns dept. must be very busy right now.

Re: Christmas Return Policy

Lipstickdiva — Wed, 24 Jan 2018 20:46:53 GMT

Hopefully a mod will answer. The holiday return policy that is in writing doesn't really say. It just states items can be returned until 1/31/18 for a refund. I'm not sure how to interpret that.

Re: Christmas Return Policy

DAD — Thu, 17 Sep 2020 13:48:17 GMT

Does anyone know when it started???

Re: Christmas Return Policy

red&curly — Thu, 17 Sep 2020 14:45:14 GMT

If anyone saw this & I forgot .Can You return Christmas in July after 30 days. Set aside items I ordered then & now just opened.I'm not too particular but set if 3 items I got are cheaply done & wish to return.Thanks in advance

Re: Christmas Return Policy

DJs mom — Thu, 17 Sep 2020 15:28:31 GMT

@DAD wrote:
Does anyone know when it started???

@DAD I emailed the social team earlier this week Wayne responded September 12th - December 24th

Re: Christmas Return Policy

DJs mom — Thu, 17 Sep 2020 15:29:26 GMT

@red&curly wrote:
If anyone saw this & I forgot .Can You return Christmas in July after 30 days. Set aside items I ordered then & now just opened.I'm not too particular but set if 3 items I got are cheaply done & wish to return.Thanks in advance

@red&curly you have until 1/31/21 to return Christmas in July items

Re: Christmas Return Policy

DAD — Sun, 20 Sep 2020 18:49:27 GMT

Thank you! I doubt that I'll use it but it's good to know.