topic Re: QUALITY CONTROL in Q Talk

QUALITY CONTROL

eddyandme — Thu, 18 Jan 2018 20:07:02 GMT

I'm not trying to be sarcastic, but I truly wonder if the Q still has a QC department.

Just received the Breezies TSV which will be going back due to sizing issues. I panicked after reading the reviews while awaiting my order to arrive. The great majority reported that the band sizing was way off.

Due to storms here, driveway is iced in today, haven't made it to post office yet, but will be returning two D&C gifted sweaters. One size the sleeves were in-between three-quarters and wrist length, Three-quarter length sleeves just doesn't cut it on a bulky, cable knit sweater! The other sweater's turtleneck was narrower than the other smaller sized sweater, resulting in a head-opening large enough for a much younger person, certainly not an adult.

I think these examples show either QC is not doing its job or there's no longer a Quality Control Department. If the latter, imho, it's desperately needed!

Re: QUALITY CONTROL

eddyandme — Thu, 18 Jan 2018 20:40:40 GMT

@qualitygal, I tried to heart you, but your comment vanished!

Re: QUALITY CONTROL

eddyandme — Thu, 18 Jan 2018 20:43:43 GMT

@StraytoStay, thanks for hearting my post even though it disappeared!

Re: QUALITY CONTROL

StraytoStay — Thu, 18 Jan 2018 20:57:34 GMT

I still see it there @eddyandme you're welcome though. I agree, I used to buy clothing here and had several with crooked necks and some tighter sleeves on one side, too. I went back Ito shopping in stores and have been getting better deals, too.

Also TSV shoes I've had one shoe tighter a couple of times. Think they don't care if they can sell thousands on these days & makes me wonder if they purposely send out the rejects first for the TSV s.

Re: QUALITY CONTROL

Stevie Nix — Thu, 18 Jan 2018 20:58:39 GMT

The Quality Control - or lack thereof - is happening at the vendors' manufacturing sites. Once the shipments arrive at the Q's warehouses there are probably just spot checks - if that.

It is up to QVC to refuse to deal with shoddy manufacturers. When the (the manufacturers) have to make things in the thousands they do whatever it takes to get the shipment out the door. That would include not matching sizing parts.

Re: QUALITY CONTROL

eddyandme — Thu, 18 Jan 2018 21:23:06 GMT

@Stevie Nix

Years ago, QVC had a quality control dept. I remember sometimes receiving something with a note inside stating the item had been inspected for quality control.

Seemed quality/fit were more dependable in those days.

Re: QUALITY CONTROL

Kachina624 — Thu, 18 Jan 2018 22:27:41 GMT

At best, QC is a random process checking just a handful of items. Some of the things they choose to sell are, according to reviews, consistently poor quality or fit but they choose to sell them anyway.

Last fall they sold a Clarks shoe TSV that was so narrow almost no one could wear it. They hosts had to have known as did anyone who tried to wear it. There were dozens of negative reviews. A few days after the TSV the shoe disappeared from the system like it never existed. Just last week, all the leftovers appeared on Zulily so there'll be a lot of unhappy custoners there who can't return it or wear it.

I watched this shoe because I was one of the few who could wear it and would have bought another pair. Zulily's price was too high.

Re: QUALITY CONTROL

Q4u — Thu, 18 Jan 2018 23:11:55 GMT

I used to buy Susan Graver all the time back in the day, materials, sizing and workmanship were consistently beautiful. Then randomly I started noticing problems and had to return a few on occasion. My last purchase were 3 "big shirts" in what was described as her poly-silk material of old! I bought all three colors because this was my favorite shirt. The cuffed long sleeves were too short and I had to leave them unbuttoned and rolled up if I were to wear it. The material was inferior, felt stiff but it was the wrinkled mess out of my washer/dryer that did it for me. The old material would wash and dry beautifully, no ironing needed, and yes, I know how to wash/dry polyester. I was so upset I've never purchased SG again..... awful.

Now I'm wrestling with a little Duraflame heater. Just bought one in red and decided we needed another one. The red one is perfect, we've used it every day, so I ordered one in the tan color.... it came with crimp on the electrical cord like something really heavy sat on the cord and damaged it.... but we used it for a couple of days anyway and that's when the metal on metal sound started coming from the fan area! *sigh* So we shipped it back this morning.

Yes, it's frustrating and why I've been going into brick and mortars again, more and more!

Re: QUALITY CONTROL

eddyandme — Thu, 18 Jan 2018 23:20:14 GMT

@Q4u wrote:
I used to buy Susan Graver all the time back in the day, materials, sizing and workmanship were consistently beautiful. Then randomly I started noticing problems and had to return a few on occasion. My last purchase were 3 "big shirts" in what was described as her poly-silk material of old! I bought all three colors because this was my favorite shirt. The cuffed long sleeves were too short and I had to leave them unbuttoned and rolled up if I were to wear it. The material was inferior, felt stiff but it was the wrinkled mess out of my washer/dryer that did it for me. The old material would wash and dry beautifully, no ironing needed, and yes, I know how to wash/dry polyester. I was so upset I've never purchased SG again..... awful.

Now I'm wrestling with a little Duraflame heater. Just bought one in red and decided we needed another one. The red one is perfect, we've used it every day, so I ordered on e in the tan color.... it came with crimp on the electrical cord like something really heavy sat on the cord and damaged it.... but we used it for a couple of days anyway and that's when the motor on motor sound started! *sigh* So we shipped it back this morning.

Yes, it's frustrating and why I've been going into brick and mortars again, more and more!

@Q4u. I remember those SG days! The first item I purchased was a colorblock pantsuit on Fashion Day - when after you bought a certain value you weren't charged additional shipping! I also remember those SG no-wrinkle blouses that wore like iron, which I so appreciated when taking care of my mother!

Sorry about your heater: from reviews Duraflame is a good company so I'm sure it will be rectified and imho you should be recompensed for your trouble. Guess, I'm expecting quality, et al as in the "good old days"!

Re: QUALITY CONTROL

cosmic1 — Fri, 19 Jan 2018 00:00:38 GMT

I noticed things started going downhill in 2008. I had to stop buying so many things because the quality became unreliable. I hate returning things. It contradicts the convenience in QVC.

I think part of it is that the manufacturers have a higher tolerance for poor quality and QVC cannot look at every single item before it leaves the warehouse. What I have experienced more frequently is getting the wrong item. I was on waitlist for those Earth suede boots they had a special deal on and when the boots arrived, they were not the size I ordered and they were leather instead of suede. I was very disappointed.

Re: QUALITY CONTROL

January121 — Fri, 19 Jan 2018 03:33:46 GMT

@Kachina624 wrote:
At best, QC is a random process checking just a handful of items. Some of the things they choose to sell are, according to reviews, consistently poor quality or fit but they choose to sell them anyway.

Last fall they sold a Clarks shoe TSV that was so narrow almost no one could wear it. They hosts had to have known as did anyone who tried to wear it. There were dozens of negative reviews. A few days after the TSV the shoe disappeared from the system like it never existed. Just last week, all the leftovers appeared on Zulily so there'll be a lot of unhappy custoners there who can't return it or wear it.

I watched this shoe because I was one of the few who could wear it and would have bought another pair. Zulily's price was too high.

@Kachina624 .... Clark’s have gone downhill fast .... I ordered 2 pairs of Clark’s & both of them are so narrow & short in the length that my foot barely fits inside .... I never had this problem with Clark’s before ...their prices have gone up & the quality has gone down! ..... I am returning both pairs & I will never order Clark’s again ... so sad.

Re: QUALITY CONTROL

Group 5 minus 1 — Fri, 19 Jan 2018 13:25:27 GMT

Used to work in Quality Control. (Not at the Q,but in a large world wide company). Not every eaches is inspected. It is unrealistic to think this.

Re: QUALITY CONTROL

LindaSal — Fri, 19 Jan 2018 13:53:39 GMT

I think the quality of all of their items is lacking. I have many pairs of Clarks from the past that I still wear but had to return several I bought in the last few years, therefore I no longer purchase footwear on the Q. I've also received the wrong items and sizes. They are using cheaper materials and manufacturers and charging the same high prices. It's become way too frustrating, I like to enjoy my shopping experience , not have a stroke about it!

Re: QUALITY CONTROL

eddyandme — Fri, 19 Jan 2018 15:21:58 GMT

@ncascade wrote:
Used to work in Quality Control. (Not at the Q,but in a large world wide company). Not every eaches is inspected. It is unrealistic to think this.

@Group 5 minus 1

While I realize, both the manufacturer's and the Q's Quality Control departments do not inspect each and every item. I believe when the Q has numerous complaints/returns on a specific item, then both should do more than a few random checks to alleviate the problem. If quality does not greatly improve within a reasonable time, that vendor should be dropped with leftover inventory immediately returned to the manufacturer.

Imho, QVC should not pass on, i.e., continue selling products to customers which quite probably are defective. With everything computerized today, they can readily catch and correct a problem. Quality and customer satisfaction should never be treated in a hit or miss manner.

So, the burden lies on QVC's having a highly-trained, efficient Quality Control Department in conjunction with a knowledgeable Returns Department to resolve most issues. Nothing will ever be 100%, nor is it expected. But, customer satisfaction should be number one - any business knows that's what affects their "bottom line".

Re: QUALITY CONTROL

LindaSal — Sat, 20 Jan 2018 13:58:40 GMT

@eddyandme I totally agree with you! And when there are products that get low ratings and numerous amounts are returned, they should really refund the costly return shipping fee. Of the several disasters I've had over the years you think they would try to rectify by offering a 20% off coupon or something. LL Bean had some difficuly with a new computer system that was messing up online orders. All of their customers who were affected got a 30%off coupon on any item and their shipping is always free!!

Re: QUALITY CONTROL

Spurt — Sat, 20 Jan 2018 18:21:36 GMT

@eddyandme

I just laugh when a QVC vendor talks about how strict and demanding Q's quality control is---LOL

Their clothing lines are an absolute mess....but it also extends to other categories too.....I ordered a candle in a frosted glass votive and there were actual finger prints embedded in the glass.....Christmas ornaments with chunks of glue all over them, I ordered some easter rabbits one rabbit had only one ear.......People are saying even if you like a vendor its hit or miss when it comes to quality control.........I too place the blame at the fault of the manufacturer and the Q's willingness to trust the manufacturer to do their own quality checks which they apparently do sparingly.........

Sometimes QVC changes item numbers on a product and the bad reviews wouldnt follow the new item number, but after customer complaints, if they change the item number, they do now transfer the previous reviews too.......I used to wonder if the item number was change just to hide the bad reviews..

Re: QUALITY CONTROL

eddyandme — Sun, 21 Jan 2018 00:19:36 GMT

@Spurt wrote:
@eddyandme

I just laugh when a QVC vendor talks about how strict and demanding Q's quality control is---LOL

Their clothing lines are an absolute mess....but it also extends to other categories too.....I ordered a candle in a frosted glass votive and there were actual finger prints embedded in the glass.....Christmas ornaments with chunks of glue all over them, I ordered some easter rabbits one rabbit had only one ear.......People are saying even if you like a vendor its hit or miss when it comes to quality control.........I too place the blame at the fault of the manufacturer and the Q's willingness to trust the manufacturer to do their own quality checks which they apparently do sparingly.........

Sometimes QVC changes item numbers on a product and the bad reviews wouldnt follow the new item number, but after customer complaints, if they change the item number, they do now transfer the previous reviews too.......I used to wonder if the item number was change just to hide the bad reviews..

@Spurt, all I can say is SHAMEFUL, QVC!

They may be a big company, but what really matter is their customers. We are their bread and butter. Hopefully they'll realize that for we affect their bottom line.