topic Re: Check your bill for incorrect charges! in Q Talk

Check your bill for incorrect charges!

queendiva — Tue, 02 Jan 2018 21:46:52 GMT

Received my QCard bill today. As always, I check line by line for charges and credits. I NEVER use the Q's return label- always return items on my own for a lot less than $6.95 per label.

I was charged $6.95 not once, but TWICE for returning lightweight clothing items. As always, I used my own label and payment. As always, CS was helpful and credited me for THEIR error. That's almost $14.00 of Q's error!

You should not have to check your bil carefullyl, but I strongly suggest that you do!

Re: Check your bill for incorrect charges!

millieshops — Tue, 02 Jan 2018 22:00:55 GMT

I would never deal with Synchrony for any reason - although I don't know whether your QVC problems start and end with them.

I fo know I check all my CC bills though as well as every utility bill! And I also check every cash register recept as I leave the supermarkets. In one of the stores where it's most convenient for me to shop, I regularly find sigificant overcharges, some because of cashier errors, but also because sales from various departments just aren't accurately updated.

Re: Check your bill for incorrect charges!

queendiva — Tue, 02 Jan 2018 22:21:07 GMT

I was just refunded $1.00 on a $3.00 item at the grocery store today. Checked my receipt and was charged more than what the item was listed for on the shelf.

Re: Check your bill for incorrect charges!

GCR18 — Tue, 02 Jan 2018 22:29:12 GMT

The way I look at it is nobody cares more about your money than you do. That's why I don't pay a bill without reviewing it. People and systems make mistakes.

Re: Check your bill for incorrect charges!

Kachina624 — Tue, 02 Jan 2018 22:39:52 GMT

This issue with the lack of crediting of the $6.95 return charge has nothing to do with Sychrony Bank. They are just charging what QVC says you owe. This is purely the fault of QVC.

Why doesn't somebody get upset enough to complain to a higher authority, like the state attorney general's office.

Re: Check your bill for incorrect charges!

millieshops — Tue, 02 Jan 2018 23:21:55 GMT

@Kachina624Depends where you live maybe??? I can't imagine the AG where I am ever getting around to doing a thing for something like this - and as more and more federal regulations disappear from the books, we'll all be dependent on our own states. Some places that's good - but I seriously doubt it will be here in Florida.

Related to this, I read an interesting article in my morning paper about a new company that working to build a business based on returns. Seems 2 things are true - 1 is that many people prefer to make their returns in person even if they ordered online; 2. according to the article, online retailers are "bleeding" cash on returns and are searching for ways to stop it.

Re: Check your bill for incorrect charges!

Kachina624 — Tue, 02 Jan 2018 23:31:54 GMT

@millieshops I'd suggest the Consumer Fraud Division of the Pennsylvania Attorney General's Office. Being cheated of $6.95 doesn't sound like a lot but multiply that by one million returns and it's a tidy profit for the Q.

Re: Check your bill for incorrect charges!

millieshops — Tue, 02 Jan 2018 23:38:54 GMT

@Kachina624That might work, but unless someone can show it's company policy and they're not even trying to train their workers to be more accurate, it's probably not legally fraud.

Also - I doubt there are a million errors. We need to keep in mind that people who are overcharged are far more likely to complain than the millions whose returns are handled correctly.

I actually might have my first return since January of 2015 in a few days. I ordered a Halston sweater without reading the reviews and I'm thinking it may have to be returned when it gets here. If so, it will give me first-hand information.

Re: Check your bill for incorrect charges!

Kachina624 — Wed, 03 Jan 2018 01:46:15 GMT

@millieshops. From reports we read here, it seems to be routine for QVC to pay itself $6.95, on every return including all of those where the returner paid the postage. It could easily amount to a million instances.

Re: Check your bill for incorrect charges!

midgie2000 — Thu, 04 Jan 2018 00:04:04 GMT

With regard to your article, all they need to do is read the reviews. Size consistancy, avoid the rush to market philosophy before testing the products to the extreme, hold manufacturers responsible, ... . I guess you have to be a genius to figure that out.

Re: Check your bill for incorrect charges!

NYC Susan — Thu, 04 Jan 2018 00:31:49 GMT

@GCR18 wrote:
The way I look at it is nobody cares more about your money than you do. That's why I don't pay a bill without reviewing it. People and systems make mistakes.

I feel the same. I check everything - every bill, line by line, charges, payments, all of it. I always have, and always will. It just takes a few seconds. It would never occur to me to blindly pay a bill without taking a very close look at it.

Re: Check your bill for incorrect charges!

Ibby114 — Thu, 04 Jan 2018 03:48:00 GMT

@queendiva wrote:
Received my QCard bill today. As always, I check line by line for charges and credits. I NEVER use the Q's return label- always return items on my own for a lot less than $6.95 per label.
I was charged $6.95 not once, but TWICE for returning lightweight clothing items. As always, I used my own label and payment. As always, CS was helpful and credited me for THEIR error. That's almost $14.00 of Q's error!

You should not have to check your bil carefullyl, but I strongly suggest that you do!

They're very sneaky with the charge too- they take it off the return amount. It's really hidden unless you do a detailed accounting- once I caught the error I got on the phone with a supervisor and reviewed every return for the last year! I suggested they charge customers seperately- rather than hide it in the return amount.

Re: Check your bill for incorrect charges!

blackhole99 — Thu, 04 Jan 2018 16:28:36 GMT

.I filed a complaint with the AG office against a local window contractor years ago. They send you forms to fill out and you better have paper work to back your complaint up. I also filed a complaint with the BBB. When I told the contractor I filed the complaint he was very upset, but he finished the job in record time because he knew he was going to here from them. This was before contractors of any type had to have licenses to operate in our state.

Re: Check your bill for incorrect charges!

Karie2022 — Thu, 04 Jan 2018 23:41:19 GMT

i'm seeing this today as i'm going over some bills...so confusing...i have several items that were bought on easy pay, and returned...i'm trying to figure out if they refunded me correctly...i know they dont refund for shipping anymore...so how would i figure this out, for example: item was 43.50 plus shipping 2.98 with 4 easy pays...i returned their item using their label which was 6.95...my refund was 1.69 according to them; i figure 3.93...what am i missing?

** forget it... i figured it out--uggghhh wont be ordering much from the Q anymore, prices are ridiculous...they charged me $10.22 for shipping a wristlet....seriously, try finding an appropriate box...rip off. no refunds on any of the shipping unless you exchange...ill take my $$ else where...

Re: Check your bill for incorrect charges!

Kachina624 — Fri, 05 Jan 2018 07:33:05 GMT

@blackhole99 wrote:
.I filed a complaint with the AG office against a local window contractor years ago. They send you forms to fill out and you better have paper work to back your complaint up. I also filed a complaint with the BBB. When I told the contractor I filed the complaint he was very upset, but he finished the job in record time because he knew he was going to here from them. This was before contractors of any type had to have licenses to operate in our state.

@blackhole99. Nowadays complaints can be filed online, easy-peasy.

Re: Check your bill for incorrect charges!

blackhole99 — Fri, 05 Jan 2018 22:50:47 GMT

@Kachina624that goes to show you how far back it was that I filed that complaint. I'm more comfortable living in the dark ages or at least I'm comfortable being a Luddite.LOL

Re: Check your bill for incorrect charges!

Gertie524 — Sat, 06 Jan 2018 20:41:12 GMT

I check my statement every month. Somebody messed up big time. I put 1 item on a Visa credit card. When I got my statement this month, I have about 4 bills that were supposed to go on QVC Card and 5 to go on Bank (Visa) Card. Someone took all of these bills and billed them to my Visa Credit Card. What a mess this is ! !

Re: Check your bill for incorrect charges!

queendiva — Sat, 06 Jan 2018 20:51:40 GMT

OP here again. At least I use the Q card for my purchases. Made it very easy to see each of the $6,95 charges for return postage charged incorrectly. Had charges been on my Visa, it would have been a lot more difficult to identify Q's error.

I pay my balance in full each month so no outrageous interest charges.