topic Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS in Q Talk

THE REASON QVC DOES NOT PROVIDE "SHIP ON YOUR OWN" LABELS

Nitefall — Mon, 07 Apr 2014 14:46:59 GMT

There always is a lot of speculation on these threads about shipping practices at the Q. Hasn't anyone ever wondered why the Q doesn't provide a "ship on your own label"? They do on large items - for the most part, but NOT always for smaller jewelry items. I think I have the MAIN reason.

For one thing there "small" packages that most frequently miss either the Q scan process or the postal scan. Wouldn't it be nice to have a bar code for the return purchase, the other big shopping channel offers this!

This is my third package that has "missed" the scan process, but I do have a tracking number. The other packages were resolved I have one to go. BUT here's the rub, I and of course ALL of you won't get your CREDIT until the package reaches QVC and is scanned in!!!! AND THAT'S WHY IMHO THE Q DOES NOT PROVIDE A RETURN LABEL for the consumer to pay shipping up front. More interest on the cc for the Q me thinks - just sayin.

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

Tinkrbl44 — Mon, 07 Apr 2014 15:50:23 GMT

This is surprising ..... every label I've received had both the postage paid and the ship your own labels. Strange.

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

KYToby — Mon, 07 Apr 2014 18:20:05 GMT

This is pure, idle speculation, and from a logistics perspective. Prepaid labels are included (and encouraged) because it makes things easier for consumers, QVC likely makes a profit on the shipping (in many cases), and it facilitates the handling of returns and crediting accounts.

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

kittymomNC — Mon, 07 Apr 2014 18:48:41 GMT

My receipts used to always have a Ship on Your Own return label, but I've noticed that none of the ones I've received more recently have it. They provide the address, so it wouldn't be a problem for me to ship it myself. However, I've found that, with few exceptions, it's usually within a dollar or less of the Q return label cost by the time I add insurance, so I just don't bother. Lately, it seems I always have something defective to return, which QVC pays for, and anything else rides along in the same box (as suggested by CS a couple of years ago). The problem I have with getting credit back on my credit card is that it takes so long for a package to get back to them - I've had one sit in the post office for 7 days (as shown on the post office tracking) before QVC's "shipping agent" picks it up..

BTW, HSN does not give me credit either until they receive my package -- however, their returns process is much faster than QVC.

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

wingnut — Mon, 07 Apr 2014 19:18:42 GMT

On 4/7/2014 FloridaPat said:
There always is a lot of speculation on these threads about shipping practices at the Q. Hasn't anyone ever wondered why the Q doesn't provide a "ship on your own label"? They do on large items - for the most part, but NOT always for smaller jewelry items. I think I have the MAIN reason.

For one thing there "small" packages that most frequently miss either the Q scan process or the postal scan. Wouldn't it be nice to have a bar code for the return purchase, the other big shopping channel offers this!

This is my third package that has "missed" the scan process, but I do have a tracking number. The other packages were resolved I have one to go. BUT here's the rub, I and of course ALL of you won't get your CREDIT until the package reaches QVC and is scanned in!!!! AND THAT'S WHY IMHO THE Q DOES NOT PROVIDE A RETURN LABEL for the consumer to pay shipping up front. More interest on the cc for the Q me thinks - just sayin.

More interest on the credit card is NOT the fault of QVC.

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

Nitefall — Tue, 08 Apr 2014 13:15:44 GMT

I'm sorry but you're NOT going to convince me that when QVC delays your return charges that the cc doesn't charge your card interest!!!

It doesn't affect me because I pay my bill in full every month but their are many that don't and if the charge is on the bill guess what happens!

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

wingnut — Tue, 08 Apr 2014 18:41:18 GMT

On 4/8/2014 FloridaPat said:
I'm sorry but you're NOT going to convince me that when QVC delays your return charges that the cc doesn't charge your card interest!!!

It doesn't affect me because I pay my bill in full every month but their are many that don't and if the charge is on the bill guess what happens!

I'm not trying to convince you of anything. The fact is there will be interest charges if the bill is not paid in full each month. How is that the fault of QVC?

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

depglass — Tue, 08 Apr 2014 20:20:30 GMT

The credit card has no idea when you mailed that package. You are getting charged interest for every day it is out of the warehouse. Personally I use their labels. I once forgot to put the packing slip inside of a return for Kate Somerville oxygen something or other. It was over $100.00 and when I found that packing slip later I figured I was out that money. Guess what, I got the credit, obviously off that label. It took a little longer, but I got it.

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

monks — Tue, 08 Apr 2014 23:04:20 GMT

how many days after they receive the package, does it show it was returned.

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

Dineen74 — Thu, 10 Apr 2014 05:12:32 GMT

I always get a ship on my own label so???

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

Group 5 minus 1 — Sun, 13 Apr 2014 13:27:34 GMT

The last package I returned took less than a week to be marked returned.

2 things: I think it takes longer with any credit card other than the Q.

I made my own label.

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

Group 5 minus 1 — Sun, 13 Apr 2014 13:28:17 GMT

Oh and I forgot I insured.

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

CalminHeart — Sun, 13 Apr 2014 13:44:28 GMT

Good grief. I'm sorry but how many companies provide more than one label for returns? None that I know of. No retailer owes us a page of various labels (exxagerated) so we can choose how to return something.

It's a lot cheaper to go to USPS.com and print your own priority mail label than it is to use Q's return label. USPS even lets you order free small (and other) sized boxes and they'll deliver them to you for free.

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

Dineen74 — Mon, 14 Apr 2014 00:08:56 GMT

On 4/7/2014 Tinkrbl44 said:
This is surprising ..... every label I've received had both the postage paid and the ship your own labels. Strange.

Same with me....every single package has these labels to choose from. Doesn't make sense that some get them and some don't.

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

kittymomNC — Mon, 14 Apr 2014 00:18:05 GMT

On 4/13/2014 palmajo said:
On 4/7/2014 Tinkrbl44 said:
This is surprising ..... every label I've received had both the postage paid and the ship your own labels. Strange.

Same with me....every single package has these labels to choose from. Doesn't make sense that some get them and some don't.

It sure doesn't make sense -- the last 4 or 5 things I've ordered, Denim & Co jean jackets and top, and Susan Graver top, did not have a return on your own label. I also noticed that the Q Return Labels no longer say you can take the package to either UPS or the post office like they used to--these are for USPS. So I don't know what's up with that either..

Re: THE REASON QVC DOES NOT PROVIDE ""SHIP ON YOUR OWN"" LABELS

Kachina624 — Fri, 18 Apr 2014 22:32:16 GMT

I just returned a jewelry item that had a ship-it-yourself label, which I used. If there is no self label, I make one (the addresses are online) on a 3 X 5 card and tape it to the package. I also buy packages of blank labels.