topic Re: Question re Canceling Order New System? in Q Talk

Question re Canceling Order New System?

dulwich — Tue, 14 Nov 2017 16:35:02 GMT

I ordered item from Logo show last night for my daughter found out today my daughter already ordered it - tried to cancel my order this a.m. but will not let me do it says being ready for shipment.

It has not even been 24 hrs and my orders stay in process up to 5 days usually - is this a new system?

I thought you had 24 hrs to cancel an order? I guess I am wrong but I bet this does not ship for another 3 days.

Re: Question re Canceling Order New System?

DecorDiva — Tue, 14 Nov 2017 16:48:57 GMT

I have not been able to cancel orders the next day either and things stay in processing for 5 or more days. It is a definite change. I know things that are shipped directly from the supplier can't be cancelled after a certain amount of time - but now it seems to be everything.

Re: Question re Canceling Order New System?

2blonde — Tue, 14 Nov 2017 16:49:59 GMT

It's not 24 hours. Typically at most shopping channels (including Q) you have until midnight to cancel with no problem.

Re: Question re Canceling Order New System?

ruthbe — Tue, 14 Nov 2017 16:58:11 GMT

I don't know about any 24 hours. I have ordered and tried to cancel and have been able to canel a day later and been ok and then tried to cancel just a few hours later and no way. Just depends on the item. And then they sit in the order process for days. That is very frustrating.

Re: Question re Canceling Order New System?

corita — Tue, 14 Nov 2017 17:12:48 GMT

Sometimes going thru CS helps. I have tried to cancel and then could not. But I called CS and the rep was able to cancel for me.

I often order something quickly, before sell out. I am thinking that I really want the item.

Once I read the reviews within hours, I might change my mind. And then the cancel change is not available -- frustrating.

Re: Question re Canceling Order New System?

AlleyCat — Tue, 14 Nov 2017 17:22:51 GMT

When I see something is about to sell out I just put it in my cart then go read the reviews. It won't sell out as long as it remains in your cart (provided you don't take longer than an hour to research the reviews).

Re: Question re Canceling Order New System?

nyc1 — Tue, 14 Nov 2017 17:35:45 GMT

THis is absolutely NEW NEW NEW. Never before were they so strict. It's an I GOT YOU mentality, hoping you won't send it back. HSN gives you until midnight and then locks the order, even if you order at 11:59PM.

This is brand new for QVC. It's ridiculous and I resent it, AND, I will show them by ordering LESS.

Re: Question re Canceling Order New System?

PhilaLady1 — Tue, 14 Nov 2017 17:41:15 GMT

If you only have until midnight to cancel an order placed that same day, then this is NEW for QVC. As a QVC and HSN shopper for many years, I can tell you that HSN was cancel up to midnight and QVC 24 hours from order placement.

Re: Question re Canceling Order New System?

x Hedge — Tue, 14 Nov 2017 17:44:06 GMT

So now your daughter will have two!
Maybe she can exchange it for another color.

In the past I've had a few WEN orders shipped out to me same day. A Duraflame TSV was shipped same day. I never heard of any automatic 24hr delay before processing an order. Other things are in process for days, but I just keep an eye on the EDD.

Re: Question re Canceling Order New System?

DJs mom — Tue, 14 Nov 2017 20:15:19 GMT

OP call CS and see if they can cancel the item for you. I know some items ship straigh from the manufacturer/vendor, but I've never heard of clothes doing this.

Re: Question re Canceling Order New System?

Kitty Galore — Tue, 14 Nov 2017 22:50:37 GMT

I do t find cs helpful at all with help in canceling if I can't. I just tried to cancel an item that just went I to process less than 24 hours after it told me I could not because it was ready to ship. As a matter if fact this has been happening many times it seems in the last few months. I try to cancel after thinking about it for a few hours and no way can I cancel . Then it sits there for 3 or 4 days ! So why couldn't it be canceled , that's what I would like to know?! I feel the policy on this needs to be looked into !!!!

Re: Question re Canceling Order New System?

Sooner — Tue, 14 Nov 2017 23:18:00 GMT

@nyc1 wrote:
THis is absolutely NEW NEW NEW. Never before were they so strict. It's an I GOT YOU mentality, hoping you won't send it back. HSN gives you until midnight and then locks the order, even if you order at 11:59PM.
This is brand new for QVC. It's ridiculous and I resent it, AND, I will show them by ordering LESS.

This isn't that new because I have been complaining about it for many months now. It didn't used to be this way. Bottom line, except for a few items I know, I'll just buy locally now.

I do NOT try something from QVC now. Unless I KNOW the product, the brand, the color, etc. I just don't buy. Because of that I don't watch either.

Re: Question re Canceling Order New System?

Daysdee — Wed, 15 Nov 2017 02:07:49 GMT

I have found it difficult to impossible to cancel orders for some time now. Maybe some items are shipped directly from the vendor. Most of the time when I couldn't cancel, CS could not help me either. I don't order clothing any more except for Linea. $10. to try something on is too much. I have to be more careful on make-up too. Especially from the QVC beauty channel--all the hosts and models are so young that, of course, the make-up looks good. Not necessarily good on a senior citizen! Sephora and Nordstrom have free returns and I can easily return to Macy's or Ulta. Can't be tempted any more.

Re: Question re Canceling Order New System?

NorthernLights — Wed, 15 Nov 2017 02:18:59 GMT

I quite simply think that QVC like many retailers only makes decisions based on a financial basis. So you take the situation where some budget wonk and not a shopper sees that many orders are canceled somewhat shortly after original purchase. They then get the great idea that the best money maker is to lock the customers into the purchases as soon as possible. But instead of the object of making larger profits they end up alienating customers and losing sales.

Which doesn't surprise me at all.

Re: Question re Canceling Order New System?

homedecor1 — Wed, 15 Nov 2017 03:03:05 GMT

well Q just got me! I was putting something on my wish list and got sidetracked - came back and wasn't paying attention I ordered! Within 5 minutes of I realized my error - tried to cancel & got the message "sorry order in process" order cannot be cancelled😡😡😡😡😡😡😡

I know this is BS but what the heck - it was a $15 order so I'll just suck it up!!!!

Re: Question re Canceling Order New System?

blackhole99 — Wed, 15 Nov 2017 03:19:49 GMT

Don't order from Evine unless you are absolutely sure you want that item, it takes there system minutes to start processing your order. I don't know whats up with the Q and orders, sometime I am able to cancel up to 24 hours after I order and sometime not. I agree usually CS cannot help you cancel an order. I order too much anyway and am not thrilled with the stuff and end up returning it.

Re: Question re Canceling Order New System?

Sooner — Wed, 15 Nov 2017 03:21:22 GMT

@homedecor1 wrote:
well Q just got me! I was putting something on my wish list and got sidetracked - came back and wasn't paying attention I ordered! Within 5 minutes of I realized my error - tried to cancel & got the message "sorry order in process" order cannot be cancelled😡😡😡😡😡😡😡

I know this is BS but what the heck - it was a $15 order so I'll just suck it up!!!!

@homedecor1 Look at as $15 paid for a valuable lesson! OK, that's the bright side. . .

Re: Question re Canceling Order New System?

homedecor1 — Wed, 15 Nov 2017 03:53:33 GMT

@Sooner

absolutely!!!! My fault but lesson surely learned!

I realize Q (and other retailers) count on the order & cancelling I'm sure has a "financial" impact on the bottom line.

Re: Question re Canceling Order New System?

homedecor1 — Wed, 15 Nov 2017 19:11:37 GMT

UPDATE:

I had a email this morning was order was "cancelled" - maybe it was one of Q's computer glitches! Either way I'm glad....