topic Re: SHIPPING IN PROCESS in Q Talk

SHIPPING IN PROCESS

SchippyLuv — Thu, 26 Oct 2017 17:44:28 GMT

I ordered a TSV one week ago and it is still "In Process." Another order from three weeks ago is also still "In Process." When I call C/S they tell me to just wait a few more days - but I ordered these things because I really need them! I'm sooo frustrated...

Re: SHIPPING IN PROCESS

2blonde — Thu, 26 Oct 2017 17:49:23 GMT

@SchippyLuv Don't despair yet........others have said that they received orders that still said "in process" that same day.

Re: SHIPPING IN PROCESS

BalletBabe — Thu, 26 Oct 2017 18:09:34 GMT

@SchippyLuv wrote:
I ordered a TSV one week ago and it is still "In Process." Another order from three weeks ago is also still "In Process." When I call C/S they tell me to just wait a few more days - but I ordered these things because I really need them! I'm sooo frustrated...

I have received everything in 4 days after the order is placed. I have never received orders this fast, but I am loving it. Maybe it depends on what warehouse it is coming from.

Re: SHIPPING IN PROCESS

Venezia — Thu, 26 Oct 2017 21:38:05 GMT

@SchippyLuv wrote:
I ordered a TSV one week ago and it is still "In Process." Another order from three weeks ago is also still "In Process." When I call C/S they tell me to just wait a few more days - but I ordered these things because I really need them! I'm sooo frustrated...

@SchippyLuv- Same here. Waiting for two orders placed on the 15th and 16th, still "in process". Apparently, there are "technical issues" in the shipping department.

Crazy since some posters have said they ordered the same items after I did and they've already received theirs. I can't imagine what technical issues they can be having that haven't been sorted out after so long. For heaven's sake, they could physically walk the package to a UPS or post office truck qucker! Come to that, I could fly (or drive) there and pick it up myself faster.

Re: SHIPPING IN PROCESS

alliswell — Thu, 26 Oct 2017 23:25:40 GMT

@BalletBabe wrote:
@SchippyLuv wrote:
I ordered a TSV one week ago and it is still "In Process." Another order from three weeks ago is also still "In Process." When I call C/S they tell me to just wait a few more days - but I ordered these things because I really need them! I'm sooo frustrated...
I have received everything in 4 days after the order is placed. I have never received orders this fast, but I am loving it. Maybe it depends on what warehouse it is coming from.

I was pleasantly surprised with fast shipping for the last three orders that I've placed, and I hope the Shipping Department at Q keeps up the good work.

Re: SHIPPING IN PROCESS

Daysdee — Fri, 27 Oct 2017 01:19:32 GMT

I received an order today (10/26) that I had placed on October 17. That is way too slow.

Re: SHIPPING IN PROCESS

Blackeyedsusan — Fri, 27 Oct 2017 01:31:20 GMT

I was just checking on an order I placed the 16th and still have not received. It shipped today. 10 days? Wow, what took so long?

Re: SHIPPING IN PROCESS

culebra — Fri, 27 Oct 2017 01:49:30 GMT

Sometimes my order arrives so quickly I am in awe! Other times it is "In Process" forever. I have decided some warehouses fulfill orders faster than others.

Re: SHIPPING IN PROCESS

Venezia — Fri, 27 Oct 2017 02:13:51 GMT

My two orders from the 15th and 16th finally say tonight that they've shipped and have a new EDD of 11/06. They're coming from California - I'm in New England.

This is after I phoned tonight a CS number I was given in an email by the VP of Customer Service and had them attempt (again) to cancel the orders. The CS rep I spoke with put a note on my account that, when they arrive (they still hadn't shipped at that point), I may return them at no cost to myself since it's taken them so long to ship the orders.

So now I just wait till they arrive (if) and then send them back. One of the orders I may keep, but the other I've already found something else instead of it.

I'm not holding my breath for how fast they'll get here.

Re: SHIPPING IN PROCESS

1963girl — Fri, 27 Oct 2017 14:19:43 GMT

I have noticed in the last month, a few dissappointing issues in processed orders and delivery. I received an email on an item "in stock" ordered 10/12 still in processing and that this item will be shipped within the next 24 hours? Its 10/27????? What...cannot cancel or change any delay on "QVC" processing???? Also ordered Bertinelli 10/12 case of wine...received 10/26, waiting 2 weeks for arrival in California where i live and wine is produced, bottled and shipped????? Secondly, ordered Enstron chocolates delivered in 108 degrees left in the sun...melted???? Customer service refunded me and i wished to NOT reorder due to it happening again! Hopefully my Martha Stewart Turkey and sides are NOT the same????? Ordered a Boyne Valley Ruanna and it was delivered to "some other home"????? Post office indicated it was delivered???? I contaced QVC Customer Service and nicely got refunded and indicated will not reorder...i am not guaranteed any delivery???? Got my refund, BUT NO Ruanna!!!! I order items almost every day and now...will delay doing so, as shippoimg is delayed and through UPS deivered elsewhere or thrown in the sun? Unhappy!!!

Re: SHIPPING IN PROCESS

KentuckyWoman — Sat, 28 Oct 2017 02:10:52 GMT

I placed an order on 10/17 from QVC for jogger pants. They stayed "in process" for two weeks. On 10/24 I finally gave up and contacted CS and they said they would have shipping look into the matter and it could take up to four working days for a solution. I looked later in the day and the packages had shipped on 10/24 and they were delivered late in the afternoon on 10/25.

I have cancelled two orders from Amazon because the items hadn't shipped after seven working days. I also cancelled an order from Zappos for the same reason. I live maybe 80 miles from their distribution center and usually get my shoes within 24 hours. Shipping is awful everywhere and I'm thinking I may be Christmas shopping locally. I usually do 90% online but not this year.

Re: SHIPPING IN PROCESS

qvcaddition — Tue, 31 Oct 2017 01:42:36 GMT

I ordered a sweater Oct. 21, shipped out Oct 23rd. Still in route. Ridiculous. Amazon has two day shipping. Este Lauder within 5 days. The Q the only one I know that takes so long. Now I really watch what I order knowing it takes a couple of weeks to get.

Re: SHIPPING IN PROCESS

wise decision — Tue, 31 Oct 2017 02:00:48 GMT

Have had several problems lately with order in process for too long....they won't let me cancel BUT they are not shipping. Something wrong is happening. Think that sometimes the product is not in stock but they won't say it and don't want to lose the orders.