QVC - You need to process your returns more carefully

QueenofTheQ — Wed, 20 Apr 2011 17:21:11 GMT

It seems that every time I order clothing that needs to be exchanged for a different size, QVC never pays attention to the return slip enclosed. Several times now, I return clothing and request a new size on the return slip but I never get it. Instead, a check of my online banking indicates they instead refunded my original method of payment. These are not cases of the new size being out of stock because I always check that first and continue to do so until the new item is sent to me. More often than not now, I never get the new size item. I just recently returned a Louis Dell'Olio skirt for a new size and specifically monitored the return to see what QVC would do. I checked every day and the size I wanted continues to be available. I just checked online banking and found out they again refunded my payment instead of sending me the new size. So frustrating. I know I can just go online and order it in the size I want myself but I shouldn't have to do that. QVC-you need to remind your return staff to actually look at the return slips.

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QVC - You need to process your returns more carefully