topic Re: Free exchanges! in Q Talk

Free exchanges!

Fair Lady — Thu, 03 Aug 2017 23:26:37 GMT

This is the new policy which allows for free exchanges:

If you're not satisfied with your purchase for any reason, our return policy allows you to send back returns-eligible merchandise within 30 days of the date you received the package for an exchange. Simply use the Q Return Label within 30 days of receipt to return your item for a free replacement of the same item in a different color or size. If your request for an exchange results in any additional merchandise or shipping costs, and you paid by credit card, your credit card will be charged for those additional costs.

Re: Free exchanges!

culebra — Thu, 03 Aug 2017 23:49:22 GMT

Is this a new policy? If I get the size wrong, I generally just return for a refund. Basically I just do not want to incur more shipping charges.

Re: Free exchanges!

Jessie913 — Fri, 04 Aug 2017 00:35:30 GMT

Not a new policy. I have never been charged for an exchange. (for sizing or color). Nor have i been charged the 6.95 return label fee. Even steven exchange!

Re: Free exchanges!

Trix — Fri, 04 Aug 2017 00:08:17 GMT

Fair Lady wrote:
This is the new policy which allows for free exchanges:
If you're not satisfied with your purchase for any reason, our return policy allows you to send back returns-eligible merchandise within 30 days of the date you received the package for an exchange. Simply use the Q Return Label within 30 days of receipt to return your item for a free replacement of the same item in a different color or size. If your request for an exchange results in any additional merchandise or shipping costs, and you paid by credit card, your credit card will be charged for those additional costs.

That wording needs clarification because it doesn't sound like a free exchange to me. QVC has always been willing to send an exchange for size or color. When they say free, are they still charging the customer $6.95 for using the Smart Label? If the replacement is the same item number there should not be any additional shipping cost charged to the customer for the exchange shipment. Even if the original item shipped free and that promotion is no longer in effect it should be honored if an exchange is requested. From my perspective that should also be the case if the original was purchased at a TSV or one-day only price. The exchange should be sent at the original price paid -- not the price the item is selling for when they receive the exchange request.

Re: Free exchanges!

RealtyGal2 — Fri, 04 Aug 2017 01:16:48 GMT

QVC used to do free exchanges, but that changed a few years ago. Now if you do an exchange your credit card is charged shipping and handling for the replacement item.

Re: Free exchanges!

Beth-QVC — Fri, 04 Aug 2017 01:24:19 GMT

This is a new policy that became effective August 1st. There is no charge if you wish to exchange an item's size and/or color. "Even steven" as the poster stated! Beth QVC

Re: Free exchanges!

Foolywooly11 — Fri, 04 Aug 2017 02:36:54 GMT

WOW! That's grrrrreat!!!!!!!!

Re: Free exchanges!

De Anna — Fri, 04 Aug 2017 03:33:15 GMT

I guess the only way I would belive this, is if i had an exchange, and was absolutely not charged. Very leary with returns to the Q.

Re: Free exchanges!

elruth — Fri, 04 Aug 2017 04:17:10 GMT

I recently returned an item as the ES was too small. I decided to order the small online instead of exchanging the ES as I was pressed for time ( leaving on a cruise in a couple of weeks ) and lo and behold the new item came today. I just ordered it 4 days ago! I just thought it would take too long for them to send me a Small after they got my returned extra small. The returned item hasn't gotten to them yet. I asked to be informed and I used the return label.

Re: Free exchanges!

IMW — Fri, 04 Aug 2017 14:03:19 GMT

@Beth-QVC wrote:
This is a new policy that became effective August 1st. There is no charge if you wish to exchange an item's size and/or color. "Even steven" as the poster stated! Beth QVC

Just to clarify this in my own befuddled mind- does this mean no additional shipping charges?

If I purchase xl and need a 1x- I pay the original shipping, the shipping cost to return the xl. A 1x is sent to me without further shipping charges.

Am I understanding this correctly.

Thank you, as always for your excellent cs.

Re: Free exchanges!

DJs mom — Fri, 04 Aug 2017 15:20:23 GMT

If you purchase something and need to return it for a different size/color, you send the item back using the prepaid label and QVC will send you out the new item. No further costs will incur except what you originally paid. You will not be charged the return shipping label or the cost to send the exchanged item to you.

Re: Free exchanges!

seaBreeze — Fri, 04 Aug 2017 21:52:17 GMT

Sounds too good to be true ... what's the catch? I can only imagine the amount of apparel packages coming back to QVC.

Thanks QVC for giving your customers a "break." The sizing issue was why I stopped buying clothing.

Re: Free exchanges!

Fair Lady — Fri, 04 Aug 2017 23:43:21 GMT

I think it's wonderful that QVC has started providing free exchanges. It will help to be able to get the right size. and not pay all the extra shipping as you're trying to zero in on what fits.

Maybe QVC decided to try it to be competitive with Neimans, Nordstrom, Zappos and others who offer free shipping both ways.

Re: Free exchanges!

Beth-QVC — Sat, 05 Aug 2017 01:41:37 GMT

@IMW

If you purchase a blouse in XL, get it home and it is too big, use the label and mark it exchange and what size you want, send it back and at no cost we will send you the new size.

Beth QVC

Re: Free exchanges!

IMW — Sat, 05 Aug 2017 12:36:56 GMT

Thank you!

Re: Free exchanges!

Kindaglitzy — Sat, 05 Aug 2017 17:57:20 GMT

What happens if item exchanging for is not in stock?

Re: Free exchanges!

Beth-QVC — Sat, 05 Aug 2017 20:11:08 GMT

@Kindaglitzy

If we do not have the exchange you requested, you would be refunded.

Beth QVC

Re: Free exchanges!

lrbrb — Sat, 05 Aug 2017 21:24:36 GMT

It's my understanding that when you return something to exchange using the Q's return label we will still pay the Q return label fee. So it really isn't "free". They do not charge a fee to send the new item unless the shipping charge and/or the price for that item is higher in which case you would pay the difference between the shipping charge and/or price for the original item and the replacement.

Re: Free exchanges!

Beth-QVC — Sat, 05 Aug 2017 23:37:02 GMT

@lrbrb

We have had a policy change for exchanges. There is no charge for exchanges; we will not be charging the return label fee. The exchange you want would have to be within the same item number.

Beth QVC

Re: Free exchanges!

SaRina — Sun, 06 Aug 2017 00:07:11 GMT

@Beth-QVC wrote:
@Kindaglitzy
If we do not have the exchange you requested, you would be refunded.
Beth QVC

@..... But refunded only the price of the item. S&H both ways would be customer's reponsibility like any other typical return. Correct @Beth-QVC?