topic Re: ATTEMPTING TO CANCELL in Q Talk

ATTEMPTING TO CANCELL

Lucylu12 — Wed, 27 Sep 2017 03:16:15 GMT

I have had an order that is in the process of shipping, all of a sudden tonight it says Attempting to CANCELL in bold letters. I never attempted to CANCELL the order. Yet when you put the order status in, it says In The Process. Has anyone had this happen before.

Re: ATTEMPTING TO CANCELL

Love my grandkids — Wed, 27 Sep 2017 03:22:27 GMT

You might want to post this under Customer Care so someone from the QVC Social Team can see it.

Re: ATTEMPTING TO CANCELL

dooBdoo — Wed, 27 Sep 2017 12:39:31 GMT

@Lucylu12, I have a feeling you encountered the major technical mess that's been happening on the website. I'm sorry you're having trouble.

Unfortunately, there can be a problem with starting a duplicate thread in Customer Care because it's considered to be "cross-posting" and the moderators usually remove duplicate threads. Requesting to have a thread moved to the other sub-forum usually works better, but that's just my experience.

(Community Guidelines: Do not cross-post - Don’t make duplicate posts across different forums — it clogs things up and fractures the conversation. link: https://community.qvc.com/t5/Welcome-Get-Started/Community-Guidelines/m-p/1856684#M2.)

Not sure which moderators are on duty right now or I'd try an "@ notification" to them -- but we can use the "Report Inappropriate" feature to flag them, to alert them to a thread that could benefit from their assistance. I just did that, so with luck one of the helpful QVC Social Team will reply.

Also, it often works to contact them via email: QVCSocialTeam@qvc.com

(eta: I checked the members online and it looks like @Barbara-QVC, @Anonymous,@Kinski-QVC might be here.)

Re: ATTEMPTING TO CANCELL

Anonymous — Wed, 27 Sep 2017 12:50:09 GMT

Hi @Lucylu12 Please send your order number to QVCSocialTeam@qvc.com and we will take a look

Re: ATTEMPTING TO CANCELL

Lucylu12 — Wed, 27 Sep 2017 22:45:14 GMT

Thanks everyone. I got side tracked at home. I checked this morning and the item had shipped. Must of been a tech issue for sure.