topic Re: Returns question in Q Talk

Returns question

Red Setter Pal — Tue, 19 Sep 2017 22:51:46 GMT

Can anyone tell me the approximate time for the return process to be completed? I have been purchasing at the Q for many years, but I really haven't had a return in quite some time. It seems the process has chamged since I last had to retun an item.

Thanks for any info you can provide.

Re: Returns question

GCR18 — Tue, 19 Sep 2017 22:55:36 GMT

From the time I drop a return off until I see the credit in my q account, is roughly three weeks. If I have it put back on the cc, it's longer. I guess that depends on variables like when your card closes for the month, etc.

Re: Returns question

Red Setter Pal — Tue, 19 Sep 2017 22:58:27 GMT

Thanks, GCR, I appreciate the info.

Re: Returns question

itsmagic — Tue, 19 Sep 2017 23:02:38 GMT

I returned something last week on Wednesday and received an e-mail today that they had received it and would be crediting my credit card. I always use their return label.

Re: Returns question

Red Setter Pal — Tue, 19 Sep 2017 23:09:53 GMT

Thanks, I did use their label. When I dropped it at the post office yesterday, the clerk told me that another company picks it up. I just looked at the tracking info and all it said was that I dropped it off yesterday. Guess it just depends on when the other company picks it up?

Re: Returns question

Paulette-QVC — Tue, 19 Sep 2017 23:29:45 GMT

@Red Setter Pal

The return processing time frame can take up to 12 days from the date you drop your package off at the post office or give it to your postal carrier. If you find it has been longer please let up know.

Re: Returns question

Red Setter Pal — Tue, 19 Sep 2017 23:33:48 GMT

Thanks, Paulette, I appreciate the response. It gives me an approximate time to follow,.

Re: Returns question

itsmagic — Tue, 19 Sep 2017 23:34:06 GMT

I'm not sure if that is how it works at all post offices but I've heard others on this forum say their return is picked up at their post office by another company and that sometimes it takes a few days for it to be picked up. My packages always seem to get back to the Q within a week.

Re: Returns question

GCR18 — Wed, 20 Sep 2017 01:08:04 GMT

My returns get out of WI in a couple days, then sit in IL. Once it leaves IL, there are generally no more transit delays.

Re: Returns question

culebra — Wed, 20 Sep 2017 02:32:50 GMT

I returned something for an exchange. It took about three weeks. I also pasted a note on the inside plastic that it was an exchange not a return.

Re: Returns question

Red Setter Pal — Wed, 20 Sep 2017 15:39:18 GMT

Thanks to everyone for taking the time to reply to my question.

Just to followup on my return, I just checked the tracking, and it still lists just that I dropped it at the post office. I guess it's a matter of the other company picking it up