topic Re: Anyone else still getting an error message when trying to view a product video? in Q Talk

Anyone else still getting an error message when trying to view a product video?

faeriemoon — Sat, 16 Sep 2017 13:23:23 GMT

I know this has happened before, but I thought the issue had been resolved. Thanks.

Re: Anyone else still getting an error message when trying to view a product video?

Posh Poodle — Sat, 16 Sep 2017 13:24:47 GMT

Yes, absolutely! Was getting that last night when trying to view vidoes for Lori Goldstein shoes.

Thank you for posting.

Re: Anyone else still getting an error message when trying to view a product video?

Bird mama — Sat, 16 Sep 2017 13:30:18 GMT

@faeriemoon I couldn't use chrome. I had to go in via Explorer.

Re: Anyone else still getting an error message when trying to view a product video?

faeriemoon — Sat, 16 Sep 2017 13:31:44 GMT

@Bird mama, thank you. I'll give it a try. Wanted to view something earlier today and couldn't.

Re: Anyone else still getting an error message when trying to view a product video?

seaBreeze — Sat, 16 Sep 2017 13:32:10 GMT

Yes, for two days ... I use Chrome so that probably was the issue.

Re: Anyone else still getting an error message when trying to view a product video?

QPrincess — Sat, 16 Sep 2017 13:51:07 GMT

I've tried Chrome, IE and every other browser. Tried on desktop computer, lap top and IPhone. Cannot access videos with any of these options. And it is ONLY QVC website. I can view any other online videos I want to............................so it has to be something on QVC's end. Also, it appears (I may be incorrect) that posts under Customer Care, don't show up in the general Forum Topics. If you look under Customer Care and also Suggestion Box, you will see that others are having the same issue.

Seems with the Q website, it is constantly an issue of one form of another.

Re: Anyone else still getting an error message when trying to view a product video?

SC Nancy — Sat, 16 Sep 2017 14:21:29 GMT

I have been getting these for probably a week or so. Has worked fine for years but now it keeps telling me that "it has not fully downloaded due to a network error". I have tried 2 different computers, 3 different browsers and cleared cookies/history several times. No problems anywhere else, just QVC. Apparently they aren't trying to fix it, but just blame the customer computers. I guess it's their loss as there are some things I won't buy unless I see them in use.

Re: Anyone else still getting an error message when trying to view a product video?

faeriemoon — Sat, 16 Sep 2017 15:41:21 GMT

Went on my ipad and was able to view on the regular website through Safari. Was not able to view using the QVC app.

I wonder if they realize how much business they are losing with this feature down. If I haven't seen a live presentation on a product I head for the video. I don't buy based on a picture; not to mention most of their pictures stink.

Re: Anyone else still getting an error message when trying to view a product video?

summer girl — Sun, 17 Sep 2017 00:11:21 GMT

YES! Can't view any videos on QVC. Everywhere else my videos work fine! So glad I came here to find out it isn't my computer only. Thanks everyone!

Re: Anyone else still getting an error message when trying to view a product video?

pghGirl — Sun, 17 Sep 2017 01:21:20 GMT

Yes, only happens with the QVC website. So frustrating! Just fix it already!

Re: Anyone else still getting an error message when trying to view a product video?

haddon9 — Sun, 17 Sep 2017 02:53:36 GMT

I've been having the same problem too but only over the last day or two. I can't see any videos!

I've tried with my Macbook air, iPad, iPhone & PC desktop and all are giving me the same issue! I tried with Google Chrome & Safari. Maybe I need to try another browser but this is ridiculous!

Re: Anyone else still getting an error message when trying to view a product video?

faeriemoon — Mon, 18 Sep 2017 12:29:53 GMT

Still can't get it to work; have to use my ipad. (Don't use the app; go through Safari.)

Re: Anyone else still getting an error message when trying to view a product video?

KailaS — Mon, 18 Sep 2017 21:59:37 GMT

I do not usually have problems with videos, but yesterday was a challenge to view videos both on my laptop and on my iPad Pro.

Re: Anyone else still getting an error message when trying to view a product video?

apple1964 — Tue, 19 Sep 2017 12:16:28 GMT

I am not getting a error report but, having a problem with sound sometimes. There are so many bugs with the QVC website its not funny. The jumping pages are terrible with me this morning. QVC for crying out loud fix your webpage already so it works for everyone, not asking too much are we?

Re: Anyone else still getting an error message when trying to view a product video?

faeriemoon — Tue, 19 Sep 2017 12:19:54 GMT

Amazingly, I was able to view a video today. Let's see how long this lasts...