topic Re: Sketchers Issue in Q Talk

Sketchers Issue

Mistreatedbycs — Mon, 24 Mar 2014 18:46:52 GMT

I just received my shoes and they are "extra wide" and not "wide" as ordered.

I called and talked to one of your CS and asked if the box could be checked or even your inventory BEFORE you ship out another pair. Apparently this cannot be done.

Q....I'm just trying to save you some money, seriously, I would think someone would check the inventory since an "extra wide" wasn't even offered as part of the TSV and apparently someone received some incorrect inventory in.

Thanks for listening although I would "think" someone would want to check what's in stock before another pair goes out to the customer "me" and warned you ahead of time that there's an issue....that's when I'll get ticked....an inconvenience already.

Re: Sketchers Issue

Mistreatedbycs — Mon, 24 Mar 2014 19:50:20 GMT

On 3/24/2014 BonnieBelle said:
I ordered those sketchers in wide and sent them back because they are made huge. They are normally made small. Tired of playing guessing games with QVC. I should have read the reviews because most of them say the shoe runs huge.

The shoe runs huge because I just bet Sketchers sent them "extra wides" and not just wides...I guess I don't want another pair if the Q's inventory is wrong.

I hope someone reads this and forwards to someone at the Q that cares.

I had a similar situation with the Bon Ton Stores e-commerce and no one cared that the item pictured was not the right item showing on their website. All they had to do was change the pic and I told them about it and to this day, it still shows wrong. I guess these large stores have more money than they know what to do with that something like this cannot be corrected and they can afford the returns and not make the item right.

Re: Sketchers Issue

Mistreatedbycs — Mon, 24 Mar 2014 19:59:03 GMT

I just read the reviews and apparently Sketchers or whomever sold these shoes to the Q sent EXTRA WIDE inventory yet there isn't that size offered.

Hey Q, you need to put a Hold on this and get it corrected. Where's Quality Control?

Re: Sketchers Issue

Kachina624 — Mon, 24 Mar 2014 23:16:13 GMT

Do you think an order puller is able to pull a pair of shoes, look at it and tell if it's a wide or extra-wide? Nope, not going to happen. These shoes tend to run a bit wide; I doubt if they're even made in an extra-wide. I got a medium and they're loose in the width. FYI: Q does not participate in or respond to these boards. I doubt anyone even reads them. Direct you complaint in a letter to corporate headquarters.

Re: Sketchers Issue

Mistreatedbycs — Tue, 25 Mar 2014 03:34:35 GMT

The box and the tag on the shoes clearly read "extra wide". Mine are going back and believe it or not, the Q does respond to these boards, not necessarily every post of a complaint or compliment but someone does read and monitor them.

Re: Sketchers Issue

Kachina624 — Tue, 25 Mar 2014 06:13:41 GMT

QVC hires a company to monitor the boards for compliance the the rules and regulations, not to dig up CS issues. If the shoes say extra wide call and ask that your return postage be refunded.

Re: Sketchers Issue

CaChica — Wed, 02 Apr 2014 02:36:55 GMT

I ordered the gowalk shoes from Kohl's twice in 8W. Both times they sent a box labeled extra wide. The first ones were find and comfortable. The second ones were returned due to extra material in the toe area. I ordered them again because I want a back up. They are very comfortable and I am wearing them a lot more than just for walking. I wonder if the error is one of the Chinese factory's errors and they just mislabeled them, and it was accepted by retailers.

Re: Sketchers Issue

diva0425 — Thu, 30 Jul 2015 22:00:54 GMT

I don't know why Sketchers along with all the other athletic shoes cannot offer a NARROW SHOE WIDTH! I cannot afford to pay $150 for the same shoe that sells for $75 in wide width. There is only one store in my area that I can purchase dress shoes in narrow. Not every one has extra wide feet, there are some of us that have narrow feet & have no choice but to wear 2, yes! 2 pairs of socks to keep these shoes on my feet. With the elastic ties you can't even tighten them up to fit your feet. Some company is missing a large market in selling narrow shoes.

Re: Sketchers Issue

Tinkerbell3 — Thu, 30 Jul 2015 23:00:12 GMT

Purchased hte same pair for $15 less and no shipping

Re: Sketchers Issue

sam96 — Fri, 31 Jul 2015 01:12:55 GMT

@Mistreatedbycs wrote:
I just received my shoes and they are "extra wide" and not "wide" as ordered.
I called and talked to one of your CS and asked if the box could be checked or even your inventory BEFORE you ship out another pair. Apparently this cannot be done.
Q....I'm just trying to save you some money, seriously, I would think someone would check the inventory since an "extra wide" wasn't even offered as part of the TSV and apparently someone received some incorrect inventory in.
Thanks for listening although I would "think" someone would want to check what's in stock before another pair goes out to the customer "me" and warned you ahead of time that there's an issue....that's when I'll get ticked....an inconvenience already.

I happened to be up at midnight for the TSV presentation and the vendor was saying that the W was EE width, which was one wider than the traditional W? (I don't know personally)

If this is truly the case, then they should have listed them as WW on the ordering matrix. As it is, this is only mentioned as a bullet point way down in the description where it is easily overlooked.

Re: Sketchers Issue

Vivian — Fri, 31 Jul 2015 11:53:52 GMT

I live in Skechers so when my old ones started to go, I ordered new sneakers. I knew what size I wore so I shopped online to get the best price. However, I found that all the new models I ordered were way too wide. I wear a medium width but none of their shoes fit me properly. I also found that the new, softer memory foam made the shoes feel mushy...no support at all. So, I switched to Asics and New Balance for my everyday sneakers.

Re: Sketchers Issue

newname0 — Fri, 31 Jul 2015 18:02:43 GMT

You need arch support in shoes not soft sides to avoid foot pain down the road. Also the description listed wide (WW) which is the extra wide width.

Re: Sketchers Issue

Stray — Fri, 31 Jul 2015 20:46:30 GMT

They did mention that the wide was EE and the medium would accommodate a wider foot...so how could a medium fit a medium foot?

Re: Sketchers Issue

Venezia — Fri, 31 Jul 2015 20:54:26 GMT

I recorded the shows because I wanted to see the shoes (colors) at my leisure. I heard them repeatedly state that the shoes came in two widths which were equivalent to B (normal width) and EE (wide to extra-wide).

They also said that, if you were planning to wear these shoes with no socks or just thin liners, to go with your regular size and width. If you were planning to wear heavier socks, order up at least half a size.

I liked the look of the shoes but didn't order because I hate the hassle of having to return them, if they didn't fit. Not to mention the cost of S&H.

I've bought about six pairs of Sporto boots and shoes from HSN and every pair has fit exactly as I expected. I'm not sure why QVC can't get a handle on sizing issues. (I stopped buying Clark's years ago because their sizing for the same, exact shoe I could get in the Clark's store were completely the wrong size. I tried on some sandals at the store that were going to be a TSV; ordered them from QVC and had to send both pairs back! They were huge.)

Re: Sketchers Issue

muttmom — Sat, 01 Aug 2015 21:00:16 GMT

@Kachina624 wrote:
QVC hires a company to monitor the boards for compliance the the rules and regulations, not to dig up CS issues. If the shoes say extra wide call and ask that your return postage be refunded.

QVC reps read these boards. Yesterday a poster complained about the terrible response she received from a CS rep. Within a short time another CS rep responded to her post and said she would help solve the situation that caused to poster to call CS in the first place.