topic Re: What's going on?!?! in Q Talk

What's going on?!?!

Granny Nanny — Tue, 18 Jul 2017 16:27:19 GMT

I have been a LONG time QVC customer and have evolved to purchasing everything from either QVC or HSN. It is just more convenient to try things on in the comfort of my home and see how they work with other items in my closet. This also keeps me out of the malls and the communicable bugs that are spread there. I know the fit of my favorite brands and appreciate that they provide exclusive colors and styles to QVC and I won't find them in the malls.

HOWEVER, in about the last year to year and a half, I have noticed a HUGE problem with deliveries. They take much longer to get here and are frequently transferred between carriers slowing them down more when the goal, I'm sure, is to deliver them more quickly. Additionally, I'm still waiting for an item that took 5 days from the order date to the date the item FINALLY was processed and left the warehouse! What could possibly be the problem other than they don't have enough labor? Or poor management? I am almost to the point where I will stop ordering from QVC altogether because my average order takes about 2 weeks from order date to delivery date. I understand that the distance can make a big difference in delivery time, but how do you explain the 5 days just to get OUT of the warehouse???? I also think that the addition of Mail Innovations has really slowed down the whole process between the transfer from them to UPS, USPS or Fed EX. Sometimes I will have 3 of them transferring back and forth on the delivery of one item. My order will get to within one hour driving time of my house and then take 3 days to get here! Go figure!

I have loved the whole process of ordering from QVC for so long as well as the items offered, but this really and truly is getting ridiculous. I just may have to throw in the towel finally.

Re: What's going on?!?!

mspatmac — Tue, 18 Jul 2017 16:35:37 GMT

@Granny Nanny wrote:
I have been a LONG time QVC customer and have evolved to purchasing everything from either QVC or HSN. It is just more convenient to try things on in the comfort of my home and see how they work with other items in my closet. This also keeps me out of the malls and the communicable bugs that are spread there. I know the fit of my favorite brands and appreciate that they provide exclusive colors and styles to QVC and I won't find them in the malls.

HOWEVER, in about the last year to year and a half, I have noticed a HUGE problem with deliveries. They take much longer to get here and are frequently transferred between carriers slowing them down more when the goal, I'm sure, is to deliver them more quickly. Additionally, I'm still waiting for an item that took 5 days from the order date to the date the item FINALLY was processed and left the warehouse! What could possibly be the problem other than they don't have enough labor? Or poor management? I am almost to the point where I will stop ordering from QVC altogether because my average order takes about 2 weeks from order date to delivery date. I understand that the distance can make a big difference in delivery time, but how do you explain the 5 days just to get OUT of the warehouse???? I also think that the addition of Mail Innovations has really slowed down the whole process between the transfer from them to UPS, USPS or Fed EX. Sometimes I will have 3 of them transferring back and forth on the delivery of one item. My order will get to within one hour driving time of my house and then take 3 days to get here! Go figure!

I have loved the whole process of ordering from QVC for so long as well as the items offered, but this really and truly is getting ridiculous. I just may have to throw in the towel finally.

I completely agree with you. If they really want to compete with other on line retailers they have to get our items to us quickly. For non clothing items I always check Amazon before ordering and if they have a comprable item I order from them and get it within 2 days. Even Walmart has upped their game as far as delivery.

Re: What's going on?!?!

makena — Tue, 18 Jul 2017 16:39:00 GMT

It's a sign of the times. It's not just QVC. Actually I don't think they are half bad; I have ordered from other sites that are worse.

Re: What's going on?!?!

PhilaLady1 — Tue, 18 Jul 2017 16:46:10 GMT

I am a LONG TIME QVC customer, too. I guess I need to knock on wood. I rarely have a shipping / timely arrival problem.

Re: What's going on?!?!

ScrapHappy — Tue, 18 Jul 2017 16:54:18 GMT

I haven't had a problem receiving my merchandise from QVC, but I would agree that it seems to take longer, especially compared with competitors. I recently purchased a shower curtain from Wayfair. Got it in two days! They also notified me when package has been delivered and sitting at my door. I also like Walmarts shipping. Not only does it take a lot less time than QVC, it usually comes quicker than the estimated delivery date.

Re: What's going on?!?!

cotto22 — Tue, 18 Jul 2017 17:00:11 GMT

I totally understand. Several items I have ordered lately stayed in process for 4 days, and then are being shipped via Mail Innovations. I don't find that system particularly innovative. The transfer process to the Post Office delays the delivery, and I am beginning to think that the USPS may not give items shipped using that system the same priority it does to those shipped 100% USPS. And the same problem exists with UPS Sure Post.

You certainly cannot be in a hurry with clothes. On the other hand, I ordered the Christmas bag TSV, and I am receiving that in record time. Too bad I won't be using it for 5 months...

Re: What's going on?!?!

santorini — Tue, 18 Jul 2017 17:02:57 GMT

Shipping is definitely slower over the last year or so. I think you're wrong when you say that their main goal is for us to receive the items faster. For them, their priority is making as much money as they can, and this hand-off-to-a-cheaper-carrier method annoys the heck out of us, but makes their bank account larger, so I don't think they will change anytime soon.

Re: What's going on?!?!

Gr8tfulsoul — Tue, 18 Jul 2017 17:09:05 GMT

I must agree totally!! I buy alot from Q also, and have noticed, mostly withing the last several months, the difference in the time it takes for delivery. I have been dissapointed lately, and have thought more and more about not ordering.

Re: What's going on?!?!

wishmoon — Tue, 18 Jul 2017 17:19:27 GMT

@cotto22 wrote:
I totally understand. Several items I have ordered lately stayed in process for 4 days, and then are being shipped via Mail Innovations. I don't find that system particularly innovative. The transfer process to the Post Office delays the delivery, and I am beginning to think that the USPS may not give items shipped using that system the same priority it does to those shipped 100% USPS. And the same problem exists with UPS Sure Post.
You certainly cannot be in a hurry with clothes. On the other hand, I ordered the Christmas bag TSV, and I am receiving that in record time. Too bad I won't be using it for 5 months...

Ditto! The one item I receive from QVC that could take a slow boat from China arrives in record time!

Re: What's going on?!?!

Daysdee — Tue, 18 Jul 2017 17:35:52 GMT

I totally agree. I buy from many websites and QVC is the worst. Items are "in process" for 3 or 4 days or even longer. Other sites ship within 24 hours and some have the item at my home the next day or in 2 days.

Re: What's going on?!?!

febe1 — Tue, 18 Jul 2017 17:44:25 GMT

Having 7-10 days delivery for 31 years tells me the Q isn't trying to "be the best you can be" to have happy customers. It just says "like it or lump it" and I don't care to bother.

I used to make several purchases a month. I'm still buying, but it isn't going to the Q like it once did.

Re: What's going on?!?!

IMW — Tue, 18 Jul 2017 17:47:28 GMT

I also get things slower, but for me its' not a deal breaker. Most things I buy from qvc are not purchases I need right away.

I still find their cs to be overall excellent.

Re: What's going on?!?!

Perkup — Tue, 18 Jul 2017 17:55:27 GMT

For many years (since CVN days) I have had my orders shipped via UPS by request. No problems other than an occassional slip.These days I get deliveries from USPS, UPS and FedEx. The majority is delivered these days by USPS, which means the delivery service has to park the mail truck and walk to my door to make deliveries (about 1/2 acre), since most things are too large for a standard mail box. If it's in a bag, it's usuall crammed into the back of the box, often creasing the garment beyond help. Fed Ex sometimes comes on Sundays.

How am I supposed to know where and when to look for dellveries? Some are sent one way and then delivered to another delivery service before coming to me I really dislike this system (if you can call it that) and am seriously considering no more orders until it gets "fixed".

Re: What's going on?!?!

Happiness Is Inside JOB — Tue, 18 Jul 2017 18:23:42 GMT

I guess I better not complain, I'm just down the road from QVC in MD and I get my packages pronto. If I order the morning, I can get it in 3 days most of the time.

Re: What's going on?!?!

Mominohio — Tue, 18 Jul 2017 18:35:46 GMT

QVC has been touting the "7 to 10 days" phrase for all the years I have been shopping here (darn near 20 years now) and still does.

That tells me there really hasn't been any innovation or desire to provide faster shipping in that time.

With all the competition now, and their faster shipping, 2 day shipping, free shipping....QVC is going to have to catch up or the will be left in the dust over time.

Re: What's going on?!?!

culebra — Tue, 18 Jul 2017 18:46:24 GMT

I have found that the shipping time is not the issue. Time "In Process" has lengthened. I have also found that the warehouse it comes from sometimes is the issue.

Re: What's going on?!?!

chickenbutt — Tue, 18 Jul 2017 19:15:00 GMT

mominohio wrote:
QVC has been touting the "7 to 10 days" phrase for all the years I have been shopping here (darn near 20 years now) and still does.

That tells me there really hasn't been any innovation or desire to provide faster shipping in that time.

With all the competition now, and their faster shipping, 2 day shipping, free shipping....QVC is going to have to catch up or the will be left in the dust over time.

This (bolded by me)!

I'm a customer since 1989 and, granted, I don't buy as much stuff as I did for a number of years, but I notice that it still takes the same amount of time.

Sure, I can be impatient especially since I do most of my online purchasing through Amazon. Stuff ships that day, unless I order it late in the day, and I get it within a couple of days - maybe almost a week if it's a third party vendor who isn't a Prime seller. That you can get used to!

But, I know right up front that if I am going to purchase something here it will take a week or so to arrive. Sure, they haven't improved on that but it hasn't gotten worse at all and I'm out in the West.

What I see is that their 'processing time' is the problem. More often than not it's 3-5 days of processing. Then they tell you it's shipped but it doesn't actually ship for another day - or a few - and then it's in the hand of the shipper.

If they felt inclined to whittle down on that processing time I think it would be to their advantage. Granted, unless they do something like Prime, you still wouldn't get your orders in 2 days but it would be several days faster.

I have a feeling that the majority of their customer base is people who aren't online like a lot of us are. But that base has to be whittling down, so it's time to be able to meet 21st century standards.

Anyway, that's JMHO, FWIW.

Re: What's going on?!?!

bonnielu — Tue, 18 Jul 2017 21:08:15 GMT

@Happiness Is Inside JOB Me too. In Maryland and the packages come fast and furious.. sometimes so fast I look up to see it a drone dropped it. I have to be careful however because timing is everything. If I am away for any reason I feel a bit uncomfy having it sit on my front porch or in my mailbox (rural delivery).

Re: What's going on?!?!

tropics21 — Tue, 18 Jul 2017 21:53:42 GMT

I agree with you but also the minute it leaves the warehouse qvc charges your credit card which means they have their cash, and after that, they could care less if it takes forever. There change of shipping is a lie. This knew method is saving them money, NOT THE QVC CUSTOMER, because they pay the chippers the lost amount and it travels pony express. The longer it takes to get the product the more time they have use of your money befor eyou send it back

Re: What's going on?!?!

Kachina624 — Tue, 18 Jul 2017 23:36:00 GMT

@Granny Nanny You are wrong in your assumption that the goal of combined shipping service is to deliver faster... the purpose is to deliver CHEAPER. Once a package gets into the USPS system, they will deliver it at their convenience. I've had to leave notes for my carrier that I know they have my package and I'd like to have it delivered.

Yes, shipping is slow. That's the new reality of shopping with QVC.