topic Re: When you put an item in your cart...... in Q Talk

When you put an item in your cart......

Nataliesgramma — Sun, 16 Jul 2017 11:28:46 GMT

If you add something to your 'cart' and it sells out before you check-out.......do you lose the item?

For example: If I put Valerie's garland in my cart, but wanted to wait until I saw the wreath later in the show that went with it before I checked out.............would I lose the garland if it sold out?

Re: When you put an item in your cart......

CalminHeart — Sun, 16 Jul 2017 11:34:20 GMT

@Nataliesgramma wrote:
If you add something to your 'cart' and it sells out before you check-out.......do you lose the item?

For example: If I put Valerie's garland in my cart, but wanted to wait until I saw the wreath later in the show that went with it before I checked out.............would I lose the garland if it sold out?

My experience is that, yes, you'll lose out if it's not purchased before it sells out. I don't know if this is for every product line but it has happened to me a few times over the years.

Re: When you put an item in your cart......

meallen616 — Sun, 16 Jul 2017 11:41:08 GMT

From my experiences, the only way the item is yours is if you use checkout, otherwise you lose the item if it sells out.

Re: When you put an item in your cart......

nova — Sun, 16 Jul 2017 11:42:23 GMT

Yes putting an item in your cart does not reserve it indefinitely. I have lost items the same way over the years.

Re: When you put an item in your cart......

Pook — Sun, 16 Jul 2017 11:43:48 GMT

Yes. I have also heard hosts saying that. If just having it in your cart would reserve it for you then if it did sell out many would loose out when people then decided to not purchase the item.

Re: When you put an item in your cart......

sunshinestory — Sun, 16 Jul 2017 12:16:24 GMT

@Nataliesgramma wrote:
If you add something to your 'cart' and it sells out before you check-out.......do you lose the item?

For example: If I put Valerie's garland in my cart, but wanted to wait until I saw the wreath later in the show that went with it before I checked out.............would I lose the garland if it sold out?

When you put an item in your cart, it is reserved for 1 hour. If the items sells out and it is still within the hour, it is still on hold for you to purchase. Once the hour is out, it goes out of your cart and available for anyone to buy....unless things have changed recently.

Re: When you put an item in your cart......

Mominohio — Sun, 16 Jul 2017 12:31:43 GMT

People here used to say that something in your cart would hold for only 10 minutes.

In reality, I've had things in my cart not available by the time I finished the checkout process when they were selling out on air.

I think there really is no hold until that submit button is hit, and even then, they often oversell and an order goes to backorder or waitlist, even though it wasn't in that status according to the presentation. I've never Experienced being able to still purchase something in my cart an hour after the 'sell out'.

But....most things that sell out become available in a few hours to a few days later as people change their minds and cancel their orders. I often can get the product later, but it sometimes takes an effort to search for it multiple times a day, over the next several days or week.

Re: When you put an item in your cart......

Trix — Sun, 16 Jul 2017 14:26:14 GMT

Maybe the moderator can clarify, but I believe the one hour hold in your QVC cart does not apply if the item sells out before you complete your purchase. If the item sells out you simply won't be able to complete the purchase unless wiatlist is available. Otherwise, the item will remain in your cart for one hour before shifting to the section below called "my saved items."

Re: When you put an item in your cart......

software — Sun, 16 Jul 2017 13:45:41 GMT

You could try buying the item, then cancelling later.

Many times any random items I buy stay "in process" for days, giving me the ability to cancel, I'm assuming.

Re: When you put an item in your cart......

Kachina624 — Sun, 16 Jul 2017 14:49:54 GMT

I've never lost an item I had in my cart on QVC, but I have on all the other channels.

I believe @sunshinestory has the correct information. I've never heard a Q host say you should check out or lose your item, but HSN and Evine hosts say it constantly.

Re: When you put an item in your cart......

labmommy1 — Sun, 16 Jul 2017 15:12:03 GMT

I have lost items after completely checking out but paying by check. Then upon checking my account, still within the time frame of days, it has gone to backorder. I think if they are paying by card and somene pay s by check the item is sent to people paying by card first even if they bought after person paying with check.