topic Re: Snowman Family in Q Talk

Snowman Family

Ms Tink — Mon, 03 Jul 2017 18:15:22 GMT

I was so excited to get one of my orders so fast but once I opened it I was just about in tears. Baby is missing his head. Now you know surely someone had to see this when they pick it up to put it in the box. Now I am stuck with it since it will cost so much to send it back and then pay again to have it shipped back to me. Or I can find someone local to sew it back on. Poor quality control IMO. This has taught me a valuable lesson for the future.

Re: Snowman Family

ValuSkr — Mon, 03 Jul 2017 18:19:18 GMT

Since it was defective, I think Q will pay for return shipping (and refund your original shipping).

Re: Snowman Family

Krimpette — Mon, 03 Jul 2017 18:19:29 GMT

If that is a QVC item, you will not have to pay return shipping for a defective item. Just call C/S for instructions.

Re: Snowman Family

NaeNae2 — Mon, 03 Jul 2017 18:19:32 GMT

So sad for your little snowman. Shouldn't you be able to contact customer service and get it sent back and replaced without additional postage since it is damaged/defective. Hope they can work this out for you.

Re: Snowman Family

Kim-QVC — Mon, 03 Jul 2017 18:20:15 GMT

@Ms Tink wrote:

I was so excited to get one of my orders so fast but once I opened it I was just about in tears. Baby is missing his head. Now you know surely someone had to see this when they pick it up to put it in the box. Now I am stuck with it since it will cost so much to send it back and then pay again to have it shipped back to me. Or I can find someone local to sew it back on. Poor quality control IMO. This has taught me a valuable lesson for the future.

Hi @Ms Tink - I apologize that order arrived in that condition. I have sent you an email regarding this item. Thank you for posting and shopping with us. ~Kim

Re: Snowman Family

Gram W — Mon, 03 Jul 2017 18:21:46 GMT

@Ms Tink. I would call customer service or send this picture to the monitors here. They can arrange a full refund and pay return postage. If they don't have a replacement and you really want the item you can fix or pay some one else to repair it. When the product arrives broken QVC has always been great at giving me a full refund and taken the product back.

Re: Snowman Family

meallen616 — Mon, 03 Jul 2017 18:30:10 GMT

How and Why did this snowman get shipped out to you????

Quality Control???

Re: Snowman Family

millieshops — Mon, 03 Jul 2017 18:48:03 GMT

@Ms TinkI do believe as many have stated that QVC will cover the shipping costs for a replacement.

As for how this happens, I always feel the only way to avoid such a disaster to buy locally and ask to see the contents of the sealed box, assuming it's sealed. I seriously doubt any worker in any big box warehouse checks each box. When we see pictures of the huge Amazon warehouses, someone drives a machine with a "picker" and deposits boxes onto a conveyor belt - and I always think there's some version of that going on almost everywhere.

One sort of weird thought - problems like this one are sort of solved by CIJ because we have lots of time for the exchange to happen. I'll just wish you have your "family" in place for the winter holidays- and at no extra expense to you. Those snowmen look cute!

Re: Snowman Family

meallen616 — Mon, 03 Jul 2017 18:54:58 GMT

NaeNae2,

Re: Snowman Family

Ms Tink — Mon, 03 Jul 2017 19:07:44 GMT

Thanks to all!! I have spoken with the Q and since it was defected there will be no additional shipping.

Re: Snowman Family

makena — Mon, 03 Jul 2017 20:13:30 GMT

Oh-no! The poor snowman.

Re: Snowman Family

Swissguy — Mon, 03 Jul 2017 20:18:05 GMT

@Ms Tink wrote:
I was so excited to get one of my orders so fast but once I opened it I was just about in tears. Baby is missing his head. Now you know surely someone had to see this when they pick it up to put it in the box. Now I am stuck with it since it will cost so much to send it back and then pay again to have it shipped back to me. Or I can find someone local to sew it back on. Poor quality control IMO. This has taught me a valuable lesson for the future.

@Ms Tink

How upsetting!

Hopefully they will send you a new one right away!!

I am sorry this happened to you!

Re: Snowman Family

BabyYoda — Mon, 03 Jul 2017 21:06:50 GMT

Wow this is terrible. I almost bought this set as I collect snowmen but passed on it. Glad QvC won't be charging you the shipping back as it did arrive defective.

Re: Snowman Family

KathyPet — Tue, 04 Jul 2017 06:57:42 GMT

Why would you possibly think that you would be responsible for paying to ship a item that arrived broken back to the seller? No legitimate business would expect you to pay for that cost.

Re: Snowman Family

Patriot3 — Tue, 04 Jul 2017 12:58:51 GMT

You absolutely should not have to pay for any more shipping either way! Tell them about it and then make sure you receive a new one. Even if you have to pay for shipping up front, make sure you receive credit! I have had this happen to me and never had a problem w/having my shipping taken care of. Good luck!!

Re: Snowman Family

Daysdee — Tue, 04 Jul 2017 21:04:59 GMT

@ValuSkr wrote:
Since it was defective, I think Q will pay for return shipping (and refund your original shipping).

That is correct. Note "defective" on return slip.

Re: Snowman Family

corita — Wed, 05 Jul 2017 00:28:11 GMT

Poor little guy!!! Looking at that picture, I keep thinking...

there is something so bizarre/so wrong with this visual. Cute little snowman with head lopped off - yikes!!

Am sure QVC will take care of your expenses. When I have had to return something because it was "defective", I always called and had the CS put a note in my account!