topic Re: Cannot Order Online ??? in Q Talk

Cannot Order Online ???

dulwich — Fri, 23 Jun 2017 22:17:19 GMT

What is going on cannot order anything keep getting message system not available! Really Q get this sorted a mail order co and you cannot order! I give up.

Re: Cannot Order Online ???

Kachina624 — Fri, 23 Jun 2017 22:19:22 GMT

I also just tried to place an order only to get a message that the system was down. Here we go again.....

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Blingqueen023 — Fri, 23 Jun 2017 22:19:51 GMT

I've been trying to order a denim and co top most of the day and it won't go through. I guess it's money saved for me.

Re: Cannot Order Online ???

Bird mama — Fri, 23 Jun 2017 22:21:51 GMT

Can't see items recently on air either.

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Katcat1 — Fri, 23 Jun 2017 22:29:30 GMT

Unbelievable! The Q needs to purchase another station so everyone can watch their different channels but cannot order anything! Where is the CEO of this company?

Re: Cannot Order Online ???

author — Fri, 23 Jun 2017 22:30:40 GMT

Can't see my Order Status either. Was thinking about one of the new 31 Bits necklaces but QVC is really doing this new brand a disservice with no online ordering.

Re: Cannot Order Online ???

Gram W — Fri, 23 Jun 2017 22:38:07 GMT

I tried to order the necklace Amy was selling as soon as it came on air. Their on line system was down so I called. Their phone system kept hanging up on me. I worked my tablet and phone continually and got no where. Finally an operator came on and her systems are all down also. She said to try back in 30 minutes. While talking to her Amy said my choice was gone and others were final call.

I finally see something new and unusual and their system goes down. How can it sell out if the computer system is down and their operators also can not place/take orders in any manner.

Re: Cannot Order Online ???

Drythe — Fri, 23 Jun 2017 22:40:37 GMT

Can't get through CS on phone either.

Also Mr. Rebates is down to 1%.

Re: Cannot Order Online ???

dulwich — Fri, 23 Jun 2017 22:42:07 GMT

@Gram W This is exactly what happened to me so annoying.

Message to Q. Check out Silicon Valley get a proper system whatever you have is ALWAYS breaking down.

Re: Cannot Order Online ???

de1rdre — Fri, 23 Jun 2017 23:02:51 GMT

The site was down this morning and it looks like the problem has recurred. It is beyond comprehension that the number 1 shopping channel appears to be satisfied with a third world IT operation. Today's website issues are not an isolated occurrence. They are chronic. QVC management does not appear concerned. However, I suggest that it should be, especially now that Amazon has ventured into PrimeFashion, which will allow customers to order fashions, try them on, and return what they don't want -- with two-day shipping and no added shipping/handling either way.

How does QVC -- with its slow fulfillment, customer-unfriendly shipping rates, and increasingly unreliable website -- hope to compete? Instead of launching and staffing additional shopping platforms (Q2 and QBeauty), how about fixing what ails the original QVC platform?

Re: Cannot Order Online ???

blackhole99 — Fri, 23 Jun 2017 23:13:07 GMT

This is ridiculous, this is the second evening in a row you can't order. Don't the vendors pay for their air time and if they send a rep they have to pay the rep and the customer can't order! How can you order over the phone when they can't enter the order on the web site. What shows up when you try to access a product online it comes up as sold out.

Re: Cannot Order Online ???

lovesallanimals — Fri, 23 Jun 2017 23:14:06 GMT

@de1rdre wrote:
The site was down this morning and it looks like the problem has recurred. It is beyond comprehension that the number 1 shopping channel appears to be satisfied with a third world IT operation. Today's website issues are not an isolated occurrence. They are chronic. QVC management does not appear concerned. However, I suggest that it should be, especially now that Amazon has ventured into PrimeFashion, which will allow customers to order fashions, try them on, and return what they don't want -- with two-day shipping and no added shipping/handling either way.

How does QVC -- with its slow fulfillment, customer-unfriendly shipping rates, and increasingly unreliable website -- hope to compete? Instead of launching and staffing additional shopping platforms (Q2 and QBeauty), how about fixing what ails the original QVC platform?

Very well said!

Re: Cannot Order Online ???

letsgoplaces — Sat, 24 Jun 2017 01:14:00 GMT

I agree with every word you said. I hope they are reading these forums. I have bumped up the other threads because as you stated this is a CHRONIC issue and one I've complained about many times. If susan Graver sold her items on Amazon i wouldnt shop with QVC because of the issues you outlined.... so very Irritating.....

Re: Cannot Order Online ???

Pearlee — Sat, 24 Jun 2017 15:09:45 GMT

Warning for the future: when this happens to the site and you get a message that the site can place your order but can't yet determine the tax but will do so later, do not place your order. That happened to me a few times and everything came out fine when I placed my order under those conditions, but the last time I did that I never did get the item (it was a lunchtime special which is why I placed it at the time I did) and it sold out and I never did get it. So, if the site says it will place your order but cannot yet determine the tax which will be determined later, don't trust it. My order was lost.

Re: Cannot Order Online ???

Shawnie — Sat, 24 Jun 2017 18:24:03 GMT

Russians, probing our economic infrastructure......😬

Re: Cannot Order Online ???

linky1953 — Sat, 24 Jun 2017 21:05:48 GMT

This is unbelievable ... I have been trying to order on-line for THREE days and can not complete an order? What is going on?? Their sales have to be plummeting and it appears that the higher ups don't give a care....

Perhaps Amazon will just take over EVERYTHING!!

Re: Cannot Order Online ???

Pamula — Sun, 25 Jun 2017 05:52:35 GMT

I ordered the breezie bras at midnight and the webpage said rest assured your order has been placed and will show up soon on the order status. I ordered 2 bras to take advantage of the buy more and save. So during the evening I purchased more bras and checked and saw that my order was still not showing up so I called CS and they said they were hand counting my order and not to worry. Tonight I checked and someone in CS placed an order on my account for only one bra at the FEATURED price(I didn't notice the price though) on WAITLIST! So I called CS and they basically said oh well, sorry and we have no way of knowing what I ordered... I asked to speak to a supervisor and she did add another bra for the wrong price. I also had her cancel all the extra orders. Then I checked my order status again and that's when I had to call back again to get the TSV PRICE. What a mess! I'm so disappointed and I WISH I hadn't looked at bedtime. I was so mad I cancelled all the extra ones I purchased and will just try the ones on waitlist. If they don't come in oh well, I won't care now. Basically, they OVERSOLD because they didn't have the early orders counted...I purchase too much on QVC anyway and just needed this to stop buying and cool it.....

Re: Cannot Order Online ???

newjersey — Tue, 27 Jun 2017 23:10:29 GMT

Just tried to check my order status and got some error message. Had a 'live' chat with someone from qvc who confirmed their system is down. This happens A LOT. I don't get it.

Re: Cannot Order Online ???

Swissguy — Tue, 27 Jun 2017 23:35:34 GMT

everyone is saving money it sounds like!

Jill mentioned they were having system wide issues!! It can't be easy for the vendors either---they have quotas to make!!