topic Re: Returns Idea For QVC! in Q Talk

Returns Idea For QVC!

Jackhound Mom — Sat, 03 Jun 2017 02:47:04 GMT

I've had so many problems with returns from my city in Arizona that it is unbelievable! They go to a city called Sparks (in Nevada) and then nowhere for 3+ weeks or more! CS couldn't help me so I finally called "The Office Of The President" and a very nice woman helped me and credited my account because she could see that I used their return labels.

Is it 12 days or 17 days to wait for a return to be processed and credited to a Q card?

How about if we use the Q return label and it is scanned in at the post office Q would credit our account?

I still buy alot because I like so many lines here but I end up spending my quota for the month and having to wait too long for return credits.

There must be a better system, any suggestions?

Thank you,

Cathy

Re: Returns Idea For QVC!

De Anna — Sat, 03 Jun 2017 03:41:19 GMT

I totally understand what you're saying. I live in Ca, and my returns too, sit in Nevads for 2 or 3 weeks, uncalled for. Once out of Nevada, it is there quick. Q has got to come up with a better return and credits take forever.

Re: Returns Idea For QVC!

pugvette74 — Sat, 03 Jun 2017 03:41:20 GMT

@Jackhound Mom It sounds like a good idea, but I think they need to see the merchandise.

What I don't understand, if you cancel an item within minutes, it takes 3 to 5 business days to credit back to my account.

Re: Returns Idea For QVC!

OnlyShopsOnline — Sat, 03 Jun 2017 03:48:14 GMT

@Jackhound Mom Amazon does exactly what you have suggested. As soon as they can see that you have used their label through UPS, they issue your refund.

Re: Returns Idea For QVC!

Kachina624 — Sat, 03 Jun 2017 04:30:01 GMT

How are they going to know what's in the package? There could easily be multiple items; do you want to risk them not noticing that when they process the returns?

Re: Returns Idea For QVC!

makena — Sat, 03 Jun 2017 04:49:14 GMT

You can't compare Amazon to QVC. They are totally different types of businesses. Also why is it QVC's fault with the shippting? I would think it's the post office.

Re: Returns Idea For QVC!

noodleann — Sat, 03 Jun 2017 05:21:07 GMT

Sounds as if there's a bottleneck they need to address.

I know QVC is not small, but Amazon's a behemoth, and can absorb the losses they'll suffer when a crooked customer sends them a phone book instead of the appliance they were supposedly returning and Amazon's credited them based on their use of the return label. I don't see QVC entertaining that margin for fraud if they can help it.

Frankly, unless QVC changes its processing and crediting practices, your best recourse may be to buy far more defensively, which is to say selectively. It sounds as if you have a lot of returns, and those are usually failed purchases (i.e., not exchanges). Neither buyer nor seller is the winner--although if the seller is profiting from inflated shipping fees going and coming, there's some gain there, and also less incentive to alter practices.

Re: Returns Idea For QVC!

Jackhound Mom — Sat, 03 Jun 2017 11:48:56 GMT

Thank you to the person in California for letting me know this has happened with the Nevada warehouse form your PO as well.

Thank you to Only Shops,

I did not know that policy was in place for Amazon. I have only purchased music CD's from them and never returned anything.

If a customer did not send back what they ordered from QVC they could easily re-bill that customer.

When I return something it is within the next day because it doesn't fit, or it is not new, and a few times it hasn't been what I've ordered. I never try for 30 days.

My problem is getting my refund.

Re: Returns Idea For QVC!

Katcat1 — Sat, 03 Jun 2017 12:37:59 GMT

Once the Q receives my return it can take about 4 or 5 days to receive the email that they received my return and another 3 or 4 to post. I suggest that you go to the post office and your pkg. will be received in 3 days by the Q. The Q uses the cheapest way possible back to the Q when you use their label and it takes forever.

Re: Returns Idea For QVC!

millieshops — Sat, 03 Jun 2017 13:13:12 GMT

@makenaWith returns, it's most likely some timing issue between the PO and QVC.

With shipments coming out of QVC, I can never figure out where the problem is. Between AD shipments and new orders, I have 3 items heading my way. One is coming UPS which lots of posters favor - that package was due 2 days ago and UPS has the billing info, but they've done nothing since receiving that. Yes, I did call CS and they will replace the order but asked for a few more days for UPS to act. Does that mean UPS is at fault? Sounds that way, but you couldn't prove it by me.

The two packages coming via USPS were shipped timely and seem to be on target. If, of course, they don't get lost along the way!

As far as Amazon goes - one thing to remember is that they have millions of Prime members who pay $99 up front who never would spend that much if they just paid their shipping along the way. That gives Amazon huge dollars to ship products to others who order more and to build and stock more and more warehouses.

Re: Returns Idea For QVC!

GSPgirl — Sat, 03 Jun 2017 14:11:08 GMT

Sparks, Nevada butts up against Reno. It's almost as if they are the same city.

Re: Returns Idea For QVC!

HiLo — Sat, 03 Jun 2017 16:25:38 GMT

I am getting so many repackaged items now; I always thought those returned went to As Is to be sold at reduced prices but obviously this isn't true.

Re: Returns Idea For QVC!

haddon9 — Sat, 03 Jun 2017 16:30:34 GMT

I return multiple orders (all clothing) in one package or box. I ship through FedEx and the Q usually gets it from me in an a day or two.

Re: Returns Idea For QVC!

Jackhound Mom — Sat, 03 Jun 2017 17:35:04 GMT

Fed Ex is my all time favorite shipping company! There's only the PO where I live and I would have to go to Tucson for any other option which is 30+ minutes away.

Re: Returns Idea For QVC!

Jackhound Mom — Sat, 03 Jun 2017 17:36:25 GMT

Thanks for the info on Sparks. I wish I had their # as I would check on my packages myself.

Re: Returns Idea For QVC!

Beth-QVC — Sat, 03 Jun 2017 19:40:27 GMT

@Jackhound Mom

The general rule is that we will credit you for the return if it has been 12 days since it was sent back to us. To save you some time AND inconvenience, if you ever have any queries regarding your returns (or anything else for that matter) please email the Social Team QVCSocialTeam@qvc.com and we will be happy to assist!

Beth QVC

Re: Returns Idea For QVC!

Jackhound Mom — Sat, 03 Jun 2017 21:56:21 GMT

Thank you Beth! I will try it with an order I would love to have looked at.

CS just told me yesterday that it was 17 days but I was told earlier last week that it was 12 days before a return could be credited. All CS are not giving the same info.

Re: Returns Idea For QVC!

CalminHeart — Sun, 04 Jun 2017 12:04:54 GMT

Amazon handles returns this way. As soon as the shipper scans it in, they process the refund. I can't imagine Q ever doing it because they're too cheap to pay for UPS or FedEx.....even though a contract with either of them would result in the cost being the same as their slow pony express return labels.

Re: Returns Idea For QVC!

DJs mom — Mon, 05 Jun 2017 15:24:35 GMT

@millieshops wrote:
@makenaWith returns, it's most likely some timing issue between the PO and QVC.

With shipments coming out of QVC, I can never figure out where the problem is. Between AD shipments and new orders, I have 3 items heading my way. One is coming UPS which lots of posters favor - that package was due 2 days ago and UPS has the billing info, but they've done nothing since receiving that. Yes, I did call CS and they will replace the order but asked for a few more days for UPS to act. Does that mean UPS is at fault? Sounds that way, but you couldn't prove it by me.

The two packages coming via USPS were shipped timely and seem to be on target. If, of course, they don't get lost along the way!

As far as Amazon goes - one thing to remember is that they have millions of Prime members who pay $99 up front who never would spend that much if they just paid their shipping along the way. That gives Amazon huge dollars to ship products to others who order more and to build and stock more and more warehouses.

@millieshops, if UPS says "billing info received", it means they do not physically have the package from QVC yet, just notice that they intend to ship a package, so in your example the fault is with QVC, not UPS.

Re: Returns Idea For QVC!

millieshops — Mon, 05 Jun 2017 15:35:22 GMT

@DJs momYou're probably right, but after I wrote that, I called QVC regarding a stalled shipment. From what that rep told me, it sounded as if UPS did nothing once they received the billing notice. Peter Thomas Roth and QVC are going to end up losing that one sale because QVC's policy is to give UPS more time. That part is certainly Q's fault unless it's Roth's company; no way to know that, but I just can't get into it. Too bad because I love those products, and even if they sent a replacement, the timing for me is bad. I'd wait if it weren't.

On the other hand - last week I made 2 orders - YSV suns Monday, a Gerber top Thursday. Both are out for delivery today, Monday. They both started with tracking from the USPS exactly like the PTR kit, but the end is far better. I certainly can't say why - just that I'm pleased.