topic Re: disappointed in QVC in Q Talk

disappointed in QVC

mosky — Sat, 27 May 2017 16:24:27 GMT

I just ordered 2 of the same things,shipping from the same address,and shipping the same day...I was charged two shipping charges.I am very disappointed in QVC's decision to overcharge me.Yes I think it is an overcharge and I needed to say so! If you need more profit,charge more for the item,not get more money from your regular customers,by making them pay more shipping!

Re: disappointed in QVC

CareBears — Sat, 27 May 2017 17:03:14 GMT

@mosky Unfortunately they discontinued their program where when you ordered the same item, shipped to the same address you received 1/2 off of your shipping on the 2nd item, NONE of us like their high shipping charges, however, it seems we can rant all we want they are not going to change.

Re: disappointed in QVC

Pearlee — Sat, 27 May 2017 17:31:49 GMT

@mosky As @CareBears states, it has been QVC's policy for quite some time now not to offer a discount on S&H charges when two items, even two of the same items, are going to the same address. When it changed this policy, it lowered the S&H charges to send an item out. $3.00 per clothing item did not used to be the S&H charge. So there is a trade-off there. Also your shipping charge is not refunded when you regurn something unless the item was defective.

So your post is incorrect that QVC decided to overcharge you. QVC was following its policies. It's good to be sure of your facts before you make accusations - about anything or anyone.

Re: disappointed in QVC

Silver Fox1 — Sat, 27 May 2017 17:42:14 GMT

@Pearlee wrote:
@mosky As @CareBears states, it has been QVC's policy for quite some time now not to offer a discount on S&H charges when two items, even two of the same items, are going to the same address. When it changed this policy, it lowered the S&H charges to send an item out. $3.00 per clothing item did not used to be the S&H charge. So there is a trade-off there. Also your shipping charge is not refunded when you regurn something unless the item was defective.

So your post is incorrect that QVC decided to overcharge you. QVC was following its policies. It's good to be sure of your facts before you make accusations - about anything or anyone.

Yes @Pearlee but they could have put it the same bag or box. I don't blame her for being upset.

Re: disappointed in QVC

Pearlee — Sun, 28 May 2017 16:42:03 GMT

@silver fox wrote:
@Pearlee wrote:
@mosky As @CareBears states, it has been QVC's policy for quite some time now not to offer a discount on S&H charges when two items, even two of the same items, are going to the same address. When it changed this policy, it lowered the S&H charges to send an item out. $3.00 per clothing item did not used to be the S&H charge. So there is a trade-off there. Also your shipping charge is not refunded when you regurn something unless the item was defective.

So your post is incorrect that QVC decided to overcharge you. QVC was following its policies. It's good to be sure of your facts before you make accusations - about anything or anyone.
Yes @Pearlee but they could have put it the same bag or box. I don't blame her for being upset.

@Silver Fox1 I have orders (clothing) arrive in the same bag and I was still charged the two S&H fees. QVC has clearly stated that there is no discount for ordering more than one item no matter how it is packaged so I have no reason to be upset. If those are the terms, by ordering I'm agreeing to them!

Re: disappointed in QVC

chrystaltree — Sat, 27 May 2017 17:55:01 GMT

They can't please everyone all the time. When they went with the $3 shipping, they did away with the 1/2 off shipping for the same item/same address. I buy a lot from Qvc, so I'm perfectly ok with the shipping charges the way they are now. $3 for clothing, $5 for shoes; can't beat that. But I admit the high shipping for handbags is part of the reason why I haven't bought a handbag from QVC in quite a while. I see a bag I love and then I see $12 or $13 to ship....and I fall out of love.

Re: disappointed in QVC

CareBears — Sat, 27 May 2017 18:00:40 GMT

@chrystaltree I agree, there have been a few items I have been interested in purchasing but when I took a look at the shipping charges that stopped me dead in my tracks, I googled the product, found it on another website, price very comparable to QVC and FREE shipping, saved me $18.47 and I received it in 2 days!

But, I have noticed that QVC has been offering more FREE shipping the last couple of weeks, can we hope that they are listening to us and may be turning a corner, one can only hope!

Re: disappointed in QVC

Daysdee — Sat, 27 May 2017 19:46:03 GMT

@silver fox wrote:
@Pearlee wrote:
@mosky As @CareBears states, it has been QVC's policy for quite some time now not to offer a discount on S&H charges when two items, even two of the same items, are going to the same address. When it changed this policy, it lowered the S&H charges to send an item out. $3.00 per clothing item did not used to be the S&H charge. So there is a trade-off there. Also your shipping charge is not refunded when you regurn something unless the item was defective.

So your post is incorrect that QVC decided to overcharge you. QVC was following its policies. It's good to be sure of your facts before you make accusations - about anything or anyone.
Yes @Pearlee but they could have put it the same bag or box. I don't blame her for being upset.

Even if it's in the same box, it is $3.00 per item. Also, many of the "kitchen" items are $5.50 for shipping even if they aren't particularly heavy.

Re: disappointed in QVC

Daysdee — Sat, 27 May 2017 19:48:46 GMT

I would prefer free shipping rather than all the easy pay that they are constantly pushing. I appreciate on HSN they offer a lot of free shipping especially when the vendor for the product is on that day or days. Even if it isn't their special, they offer free shipping on many of that vendor's products.

Re: disappointed in QVC

BalletBabe — Sat, 27 May 2017 20:15:06 GMT

@mosky wrote:
I just ordered 2 of the same things,shipping from the same address,and shipping the same day...I was charged two shipping charges.I am very disappointed in QVC's decision to overcharge me.Yes I think it is an overcharge and I needed to say so! If you need more profit,charge more for the item,not get more money from your regular customers,by making them pay more shipping!

This post makes no sense. You can see the shipping charges before you finalize your order. I know exactly what I will pay when I place the order. This has been their policy for awhile now. Check your charges before you place the order, and if you don't like it, don't order it.

Re: disappointed in QVC

KathyPet — Sat, 27 May 2017 21:21:05 GMT

I basically stopped ordering from QVC except for shoes. THeir clothing is cheaply made and inconsistent in its fit so I no longer order clothes. THe beauty products I use can be found locally at Ulta or Sephora with no shipping charge. I ordered a pair of Clark's recently via SPeed buy without really paying attention and was shocked to see a $10.00 S&H charge. NO more for me that's it!

Re: disappointed in QVC

Katcat1 — Sun, 28 May 2017 02:24:22 GMT

@mosky, Yes, that is pretty cheap. Why can't they place the two items in one bag and call it a day.

Re: disappointed in QVC

mosky — Sun, 28 May 2017 15:59:37 GMT

I appreciate some of your replies...however,I do not think sarcasam or rudeness is necessary as a response to my complaint.I would not do it to your complaints,and I feel its uncalled for!

Re: disappointed in QVC

Pearlee — Sun, 28 May 2017 16:01:43 GMT

@mosky wrote:
I appreciate some of your replies...however,I do not think sarcasam or rudeness is necessary as a response to my complaint.I would not do it to your complaints,and I feel its uncalled for!

@mosky Answers that are true but that you don't particularly like, or that don't agree with your complaint, are not necessarily sarcastic, rude or uncalled for. When you post something, esp. a complaint, some people may not think your complaint is valid. Any post is subject to comments from other posters -- and they may not agree with you.

Re: disappointed in QVC

vsm — Sun, 28 May 2017 16:23:33 GMT

Easy pay never influences my decision to buy; total price (i.e., price that includes tax and shipping) always does.

Re: disappointed in QVC

Spurt — Mon, 29 May 2017 00:41:16 GMT

@mosky

I ordered 2 of the same clothing item in different colors, they put BOTH items in the same bag and even on the same order receipt, and I still got charged TWICE for the shipping......I mean come on when you use the SAME bag there should only be ONE S&H charge...its not like a second t-shirt would increase the weight of the package either but that's QVC's policy and that's one of the reasons I shop less at QVC........

Re: disappointed in QVC

handygal2 — Mon, 29 May 2017 16:02:40 GMT

@CareBears wrote:
@mosky Unfortunately they discontinued their program where when you ordered the same item, shipped to the same address you received 1/2 off of your shipping on the 2nd item, NONE of us like their high shipping charges, however, it seems we can rant all we want they are not going to change.

The only way the high shipping and return charges will change is if we vote with our wallets, i.e. stop buying!