topic Re: No Tracking in Q Talk

No Tracking

Thrive — Tue, 22 Nov 2016 19:19:10 GMT

I have a tracking number. However, the order can not be tracked. I can not track it on my computer and QVC can not track it. Last week I had a tracking number for an item shipped to another state that was delivered during the previous month. I think I'll start ordering elsewhere.

Re: No Tracking

RespectLife — Tue, 22 Nov 2016 20:57:18 GMT

My tracking is totally messed up on MANY items.

An item I just ordered last week says it was delivered to a different state in Sept!

LOL

However, if you start at the bottom and read up....it IS correct up to a certain point.

Then it starts listing several different states and wrong months.

I notified Q but CS did not care in the least.

i HAVE received a couple items even though the tracking listing on my order is wrong. They came anyways.

I have NEVER been able to use the USPS tracking number on the USPS site to track a pkg. The Q number listed NEVER matches what USPS actually uses, probably due to a third party carrier.

If it is coming completely by UPS, the number is trackable.

I am not in a hurry for delivery but it IS annoying not to know when to watch the mail box. I wouldn't get so upset as to stopping shopping here. Kinda the same old story w/ Q shipping! Used to it I suppose!

A company of Q size should NOT have this problem.

Re: No Tracking

BetsyDoodle — Tue, 22 Nov 2016 22:39:32 GMT

I have had the same thing happpen to me before. Currently I am expecting a give love tshirt form Peace Love World I ordered from the Q and it says it was delivered in Sept to Lewes DE. I know the tracking #'s are being recycled, but it looks like they could hide or delete the previous tracking info for that #. I know I will eventually receive it but I would like to be able to track it. Last year I received what I ordered but the receipt inside the box was for someone else and a totally different item!!!

Re: No Tracking

wvumountiefan — Tue, 22 Nov 2016 22:47:57 GMT

ITA! I just tracked a package from the Q and it was shipped out of Suffolk VA and then went to NC, now it's sitting in Cincinnati Ohio? Here's my concern: I live in WV. Did this package go right by me as I live in north central (more north) WV? No wondering shipping costs are going up?!😳🤔

Re: No Tracking

Kachina624 — Wed, 23 Nov 2016 01:23:30 GMT

Shippers like Ups recycle tracking numbers and apparently QVC got a load of them, causing endless confusion. Just be patient and packages will most surely show up just as they always have.

@wvumountiefan LOL... Weren't you out waiting along the Interstate? They were going to toss you your package as they zipped by. You must have missed them.

Re: No Tracking

Kachina624 — Wed, 23 Nov 2016 01:28:52 GMT

@Furry wrote:
I have a tracking number. However, the order can not be tracked. I can not track it on my computer and QVC can not track it. Last week I had a tracking number for an item shipped to another state that was delivered during the previous month. I think I'll start ordering elsewhere.

@Thrive There's hope; I got one of those orders yesterday. It was delivered exactly on the EDD date, not early as usual. I had another a few weeks ago that never showed up. I hope you receive yours. This is the fault of the USPS not QVC.

Re: No Tracking

CalminHeart — Wed, 23 Nov 2016 10:14:31 GMT

If you used the Q return label, it is sent via parcel post. Even though there is a tracking number on the label, USPS doesn't track its progress. Parcel post is the cheapest way to send mail and doesn't come with any option for tracking.

When you take a package with a Q label on it to mail, take it to the post office or outlet (like a grocery store). They will scan it for you so it will show up in the USPS system. I work in Customer Service at a grocery store and we scan these all the time. There still won't be anymore tracking done but then you have proof it was mailed.

Re: No Tracking

Day1128 — Fri, 25 Nov 2016 03:02:15 GMT

I don't know why an organization as big as QVC can't get their shipping/tracking improved. I can see a pkg was shipped, but Q can't track it?? But Amazon, Eddie Bauer, Nordstorms, Zappos, etc. can email a tracking # as soon as the order ships. And the tracking # works. And the shipping is either free or much less than Q. I have drasticallly cut back what I buy from Q for the tracking problem and the cost of their shipping.

Re: No Tracking

MAIZEY — Wed, 26 Apr 2017 12:48:49 GMT

I checked three orders I am waiting for this morning.

Yesterday there was tracking information.

Today.....NOTHING on any of the orders.

Customer service continues to decline.