topic Re: Ripped off by QVC returns in Q Talk

Ripped off by QVC returns

rnmsn — Wed, 29 Mar 2017 17:18:00 GMT

I just sent a package back with the $6.95 shipping label. In addition I was charged an additional $5.05 handling charge. I also paid the original shiping charge. That's a total of $17.00 to return a pair of shoes. Ridiculous!! Robbery!! I'll bet most customers don't even know about these charges. They probably see a return and don't really look at the amount. I'm so **issed!

Re: Ripped off by QVC returns

Nightowlz — Wed, 29 Mar 2017 17:29:47 GMT

QVC new shipping policy is you pay for shipping to get the item plus if you return it you don't get that original shipping back plus you have to pay shipping to return it. I don't know about the handling charge you are talking about. I have only returned 1 item since their new policy took effect & it was defective so I did not have to pay to return it. I normally won't buy unless I'm sure I'm going to keep it because I'm not throwing all the money in the trash to get it to me & return it. Reason I don't buy clothes from Q.

You may want to call & ask what the handling charge it? I thought you were only out original & return shipping???

Re: Ripped off by QVC returns

RespectLife — Wed, 29 Mar 2017 17:52:00 GMT

@rnmsn

Who charged you an additional $5.05 handling charge? QVC does not charge additional handling charges.

You lose the cost of using their return label $6.95 AND you don't get refunded your original shipping charge. That has been their policy for quite a LONG time now.

You should call customer service and have them explain the amount refunded to you.

If an error was made, they can easily correct it.

Re: Ripped off by QVC returns

Krimpette — Wed, 29 Mar 2017 17:54:36 GMT

I've never heard of QVC adding a "handling charge". I'd be on the phone with customer service.

Re: Ripped off by QVC returns

KingstonsMom — Wed, 29 Mar 2017 18:10:32 GMT

@rnmsn

You should copy this post to the 'Customer Care' forum, where the Mods will see it.

They will help you resolve this issue.

Re: Ripped off by QVC returns

Peaches McPhee — Wed, 29 Mar 2017 18:22:10 GMT

Why not consult with people who can actually help you, such as, I don't know, say, Customer Service? That might be helpful.

Re: Ripped off by QVC returns

Silver Fox1 — Wed, 29 Mar 2017 18:36:59 GMT

I had the same thing happen to me when I returned a pair of shoes. I found out that alot of times they charge more to ship out shoes to you, so check the orig. shipping charge you paid for postage on the shoes sometimes it can be around $9.00 or even more. Total rip off !!!!

Re: Ripped off by QVC returns

Plaid Pants2 — Wed, 29 Mar 2017 18:39:10 GMT

Hmmmmm, "new" poster who signed up April of 2013.

And their second post is to slam QVC?

That's a big 'ol red flag for me.

Oh, and btw, QVC doesn't have a handling charge.

That's total and complete bs.

Re: Ripped off by QVC returns

CareBears — Wed, 29 Mar 2017 18:41:02 GMT

I refuse to purchase shoes from QVC, the inconsistent sizing even within the same vendor is just not worth it any longer, and the cost double negative for me, never again!

Re: Ripped off by QVC returns

Lovs2shop — Wed, 29 Mar 2017 19:07:15 GMT

@rnmsn wrote:
I just sent a package back with the $6.95 shipping label. In addition I was charged an additional $5.05 handling charge. I also paid the original shiping charge. That's a total of $17.00 to return a pair of shoes. Ridiculous!! Robbery!! I'll bet most customers don't even know about these charges. They probably see a return and don't really look at the amount. I'm so **issed!

I don't see that you called customer service to inquire about these issues. I have always gotten excellent customer service and my questions answered and many times got the credit that was due. Getting on the boards does not get you satisfaction.

Re: Ripped off by QVC returns

Lovs2shop — Wed, 29 Mar 2017 19:12:50 GMT

@Plaid Pants2 wrote:
Hmmmmm, "new" poster who signed up April of 2013.

And their second post is to slam QVC?

That's a big 'ol red flag for me.

Oh, and btw, QVC doesn't have a handling charge.

That's total and complete bs.

Very observent of you! Great point

Re: Ripped off by QVC returns

Starpolisher — Wed, 29 Mar 2017 19:20:03 GMT

The shipping is just to high! The only reason I still shop from QVC is mainly that I wear a plus size. I have a hard time finding my size and length. I'm 5'3" and most stores and catalogs make tops to long for me. It use to be QVC had some cute clothes that were different than what I could find in the stores. I don't find that to be the case anymore. If it weren't for my size I wouldn't buy clothing from them. I've decided not to buy any more skincare or cosmetics from them. It's better to go to a store where I can see it and try it on first.Get some exercise while walking around and also there is no charge if I decide to return it. Now and again, they do have a good deal on various items but not often enough.The special QVC of old, like so many things, has gone by the wayside!

Re: Ripped off by QVC returns

happygolfcartrider — Wed, 29 Mar 2017 19:30:44 GMT

@Plaid Pants2 wrote:
Hmmmmm, "new" poster who signed up April of 2013.

And their second post is to slam QVC?

That's a big 'ol red flag for me.

Oh, and btw, QVC doesn't have a handling charge.

That's total and complete bs.

Amazing but I agree with you again. Just not with so much attitude.

Re: Ripped off by QVC returns

Valstybaby — Wed, 29 Mar 2017 19:44:36 GMT

Wow, just checked my return and it cost me $10.00 to return a ring. RIPOFF!

I will will be buying much less on QVC from now on.

Re: Ripped off by QVC returns

Lipstickdiva — Wed, 29 Mar 2017 20:30:39 GMT

Last week there was a poster complaining about how it cost her $17.95 to return the Vionics TSV. She never did come back and explain how that could be.

I don't get it. You pay for the return label charge and you don't get your original s/h back. How much was the original s/h for the shoes?

Re: Ripped off by QVC returns

Lipstickdiva — Wed, 29 Mar 2017 20:36:01 GMT

@Plaid Pants2 wrote:
Hmmmmm, "new" poster who signed up April of 2013.

And their second post is to slam QVC?

That's a big 'ol red flag for me.

Oh, and btw, QVC doesn't have a handling charge.

That's total and complete bs.

And her only other post is about the "nasty feet" on the models.

As an aside, other posters have said that CS refers to a "handling charge" on returns but I think what CS calls a handling charge is the original s/h that isn't refunded.

Re: Ripped off by QVC returns

Melvin-QVC — Wed, 29 Mar 2017 20:36:40 GMT

@rnmsn wrote:

I just sent a package back with the $6.95 shipping label. In addition I was charged an additional $5.05 handling charge. I also paid the original shiping charge. That's a total of $17.00 to return a pair of shoes. Ridiculous!! Robbery!! I'll bet most customers don't even know about these charges. They probably see a return and don't really look at the amount. I'm so **issed!

@rnmsn I'm really sorry that happened. Please email QVCSocialTeam@qvc.com and I'd be happy to take a look at the order for you. Let's see what happened.

Melvin, Customer Care

Re: Ripped off by QVC returns

De Anna — Thu, 30 Mar 2017 04:27:41 GMT

Ok, pay the $6.95 to ship back, but to take the other $3.00 from the origionl s/h is just plain wrong. This is why lately after a couple of Clark shoe returns, I really think hard before ordering. Then I realize I don't need it or I go to a BM store, no extra pying to return an item.

Re: Ripped off by QVC returns

KathyPet — Thu, 30 Mar 2017 06:20:14 GMT

I really do think that part of the problem is the failure of the QVC CS reps to clearly articulate what the fees are when returning a item. POsters have complained that they were told that they were charged a "handling " fee or a "restocking" fee when in fact the fee was for the original outgoing postage which is not refunded. I don't think customers make this up. I do think that the CS reps are often not as well trained as they should be and use the above mentioned terminology when referring to the original outgoing postage. We all know that there is no "handling" or "restocking" fee.

Re: Ripped off by QVC returns

Winter Holiday — Thu, 30 Mar 2017 08:07:31 GMT

I agree on the return policy. There has to be a better way of processing returns without customers losing money. I just returned two clothing items. One would not fit and the other looked better on tv. I purchased both on easy pay and only had one payment deducted on each at that point. I look to see that I got a whole quarter back for one and a whopping $1.49 back for the other one after being penalized for the return label. If I'm going to have to pay for shipping something back I would rather it be on my terms not due to some pre-paid label. At that rate if I need to print the label up I should be charging the Q for my ink and paper. On top of that my huge refunds can take up to two billing cycles. That may not be the case but that is horrible service. I buy very little from qvc and after the disappointing results I've been having with the stuff I have bought when I'm extremely picky to begin with I will be ultra careful if I choose to buy anything again.