topic Re: QVC Sent Me USED Boots!!! in Q Talk

QVC Sent Me USED Boots!!!

perfectstain — Wed, 08 Mar 2017 01:54:02 GMT

Ok, so I had been eying these winter boots for a while.

A284913 in tan plaid.

I ordered them last week and got them, opened them up to try them on, and

there are leaves, outdoor debris, and also black scuff marks on them.

I spent $80 on them (not including tax and shipping.)

If they are used, shouldn't I get an "As Is" price?

I spend a lot of money here, so I expect NEW when I pay NEW prices.

Not cool, Q, not cool.

Re: QVC Sent Me USED Boots!!!

libbyannE — Wed, 08 Mar 2017 02:12:15 GMT

Terrible. That's what happens when qvc says you can take 30 days to decide about an item. Tacky people WEAR things and return them, which is disgusting. And the Q obviously has quality control or training issues in their returns department. Why do they accept used items as returns? And why are items not properly inspected before being simply put back in stock? I would call customer service, ask them to pay for the return, and send the used boots back.

Re: QVC Sent Me USED Boots!!!

Kachina624 — Wed, 08 Mar 2017 02:18:30 GMT

@perfectstain Does the upper or inside show any sign of wear? Maybe somebody just tried them on

Re: QVC Sent Me USED Boots!!!

StraytoStay — Wed, 08 Mar 2017 02:24:38 GMT

@perfectstain you should post this in the customer care forum so a moderator can go into your account and give you a price adjustment town "As is" price, if you'd still like to keep them.

Re: QVC Sent Me USED Boots!!!

perfectstain — Wed, 08 Mar 2017 02:23:55 GMT

Not that I can tell. They were def wore outside, though.

Re: QVC Sent Me USED Boots!!!

StraytoStay — Wed, 08 Mar 2017 02:26:43 GMT

At least with boots they most likely wore socks rather than bare feet, but I'd be upset, too for full price.

Re: QVC Sent Me USED Boots!!!

fthunt — Wed, 08 Mar 2017 02:55:39 GMT

Yesterday received (not boots) but that 3 lb leaf blower - part A wouldn't fit part B and part C was missing. QVC QUALITY ? I have to admit mose things I order are near perfect - but this blower was def a return -----probably cuz part A and B wouldn't fit - and in the rush to get it out the door to resell to me - Q didn't notice C wasn't in the box.

Re: QVC Sent Me USED Boots!!!

Sweet_Serenity — Wed, 08 Mar 2017 03:05:21 GMT

Recommend emailing TeamQvc- Most helpful. Appreciate them for always helping me no matter what the situation. I am sure you will be able to have this resolved in a timely fashion.

Re: QVC Sent Me USED Boots!!!

Iwantcoffee — Wed, 08 Mar 2017 03:08:03 GMT

@libbyannE wrote:
Terrible. That's what happens when qvc says you can take 30 days to decide about an item. Tacky people WEAR things and return them, which is disgusting. And the Q obviously has quality control or training issues in their returns department. Why do they accept used items as returns? And why are items not properly inspected before being simply put back in stock? I would call customer service, ask them to pay for the return, and send the used boots back.

The return policy is an incentive for people to order.

Re: QVC Sent Me USED Boots!!!

bonnielu — Wed, 08 Mar 2017 03:21:55 GMT

Call customer service. I am sure they will solve the issue for you.

Re: QVC Sent Me USED Boots!!!

IMW — Wed, 08 Mar 2017 03:44:04 GMT

Shabby, very shabby. I was sent 2 items from refund address directly, they didn't look to be repackaged, they were lunchtime specials.

Re: QVC Sent Me USED Boots!!!

GCR18 — Wed, 08 Mar 2017 04:16:39 GMT

@IMW

The refund address is the regular shipping address. A moderator said the Q updated the name on their labels, but it's the same ole shipping that it's always been.

Re: QVC Sent Me USED Boots!!!

GCR18 — Wed, 08 Mar 2017 04:18:16 GMT

I'd return the boots.

Re: QVC Sent Me USED Boots!!!

Mistreatedbycs — Wed, 08 Mar 2017 04:28:53 GMT

I have those boots in the red plaid and they are not the "guaranteed" warmth as advertised.

I wouldn't keep them, I don't think you would be happy with them at all.

Re: QVC Sent Me USED Boots!!!

makena — Wed, 08 Mar 2017 05:26:22 GMT

@perfectstain You can call but sometimes it does not always get resolve. I would email them. I had an issue regarding a refund and the CS person was no help (and I don't say that's the case all the time I've called). I was goind to let it go but I decided to email them with a full explanation. I received an email back same day and the issue was resolved with no effort on my part.

Re: QVC Sent Me USED Boots!!!

hopi — Wed, 08 Mar 2017 10:25:14 GMT

Disgusting

Disgraceful

and getting to be typical.

Getting to the point where I only want to order items that are presented as brand new right at the moment on TV.

I cancel so many orders due to the fact that the returns are constant.

Re: QVC Sent Me USED Boots!!!

Bhvbum — Wed, 08 Mar 2017 11:19:21 GMT

I can understand your unhappiness with receiving used good, but why in the world are you posting this on here instead of simply calling customer service and giving them a chance to make it right?

Re: QVC Sent Me USED Boots!!!

ID2 — Wed, 08 Mar 2017 11:27:47 GMT

Shop local. You'll never unknowingly buy something used again.

Re: QVC Sent Me USED Boots!!!

AuntG — Wed, 08 Mar 2017 11:38:29 GMT

Yes those should be priced as is. Maybe even lower.

Re: QVC Sent Me USED Boots!!!

Desertdi — Wed, 08 Mar 2017 12:04:46 GMT

Already broken-in !!!!!