topic Re: Has anyone had a issue with QVC's prepaid return label? in Q Talk

Has anyone had a issue with QVC's prepaid return label?

plc123 — Fri, 24 Feb 2017 20:16:13 GMT

I mailed back the Roma 5 the day after i got it. Feb 16th to be exact and as of today when i check the track your return it still says status unavailable. I have called customer service 3 times and they can't track it. If you ever had this issue did they ever refund your money? Thanks in advanced.

Re: Has anyone had a issue with QVC's prepaid return label?

SeaMaiden — Fri, 24 Feb 2017 20:18:47 GMT

They will refund your credit, but have to wait a certain amount of time first. You can ask them how long that wait is.

Re: Has anyone had a issue with QVC's prepaid return label?

plc123 — Fri, 24 Feb 2017 20:28:20 GMT

Thanks. I just was concerned that i would be stuck with the easy pays on a bag i returned. I thought because i used their label they would have a way to look it up and track it.

Re: Has anyone had a issue with QVC's prepaid return label?

Lorik62 — Fri, 24 Feb 2017 20:57:58 GMT

@plc123 I returned something back in January and it took over a month before the return was processed. I called customer service and they issued me a credit even before they received my return. I consider that good service!!

Re: Has anyone had a issue with QVC's prepaid return label?

seaBreeze — Fri, 24 Feb 2017 21:14:13 GMT

It sounds as if someone at the post office now carries a very expensive Roma bag. I always return on Saturdays....take to post office (or give to mail carrier) and have them scan it when I am standing there.

Then the "tracking info" instantly is reflected on line--my proof I mailed it. (Eventually it will find its way back to the Q--hopefully .... regardless, they will take your word and refund).

Re: Has anyone had a issue with QVC's prepaid return label?

pupwhipped — Fri, 24 Feb 2017 21:47:24 GMT

@seaBreeze wrote:
It sounds as if someone at the post office now carries a very expensive Roma bag. I always return on Saturdays....take to post office (or give to mail carrier) and have them scan it when I am standing there.

Then the "tracking info" instantly is reflected on line--my proof I mailed it. (Eventually it will find its way back to the Q--hopefully .... regardless, they will take your word and refund).

Yes, I do similarly. The post office scans it and gives me a paper receipt. I hold onto it just for extra security...and I won't give up my package without it. In fact, yesterday I was at the post office and it was busy. This postal worker pulled me outta line and said he could help me at another counter in the card section. He was just trying to move things along. I handed him my package. He looked at it and saw it was prepaid QVC, and then said, "'okay, I'll handle it." I then told him I had to have a receipt. His scanner deal was not working right so he had to put me back in the regular line. Fine. I'm not leaving there without proof that the post office has my package...and no one else should either!

Re: Has anyone had a issue with QVC's prepaid return label?

pupwhipped — Fri, 24 Feb 2017 23:10:50 GMT

Wow, I think I could have made the font size on my previous post a little smaller. Sorry.

Re: Has anyone had a issue with QVC's prepaid return label?

Kachina624 — Fri, 24 Feb 2017 23:28:41 GMT

@pupwhipped You wouldn't fare well in my post office. They say they've been instructed to not give receipts. When they scan it, there is a record of them receiving it.

QVC has never been known to process returns at warp speed.

Re: Has anyone had a issue with QVC's prepaid return label?

plc123 — Sat, 25 Feb 2017 02:25:34 GMT

Thanks for the replies. I know the people very well at this post office so i am sure no one stole the package and is using the bag. We live in a small town. I just am worried QVC won't believe me that i used their prepaid label and then i will be stuck with a big expense.

Re: Has anyone had a issue with QVC's prepaid return label?

GCR18 — Sat, 25 Feb 2017 03:59:43 GMT

You can see the tracking on the return label items in your account. Go to the order, click, then click on order status. On the right hand side, there is a field called return status or something similar. Click on it and it will show where the item is. You can see every time to package stops until it gets to the q.

Re: Has anyone had a issue with QVC's prepaid return label?

CalminHeart — Sat, 25 Feb 2017 13:32:32 GMT

Postage paid return labels do NOT track in USPS or online at Q. These are parcel post and will never get tracked until Q scans them in. So...it can be 2 weeks or more before you see anything.

I work customer service in a grocery store and have learned a lot from running the postal sub-station. Here are a couple of notes.

1. Return labels do not get tracked through USPS. The only time they are tracked by Q is when the package is actually received and scanned at Q. Be sure you drop these packages off at a post office or sub station that will scan it and give you a postal receipt. That receipt shows the tracking number from the label so Q can see it was mailed...and you have proof.

2. These packages are parcel post. Most retailers who use parcel post return labels have a third party that moves them from place to place. They aren't handled by USPS the entire route back.

Example: I returned some things to Lands End using their label. Nothing happened for nearly 2 weeks so submitted a missing mail request to USPS. They called and explained third parties haul these packages from place to place so they sit until that third party picks them up.

Re: Has anyone had a issue with QVC's prepaid return label?

I am appleblossom — Sat, 25 Feb 2017 13:43:13 GMT

I've never had an issue with a return. I usually use the return label because I feel that is safer. I get my credit on the next statement and I see my credit applied. I am happy for this method of returns.

Re: Has anyone had a issue with QVC's prepaid return label?

seaBreeze — Sat, 25 Feb 2017 15:39:01 GMT

@plc123

Please let us know the outcome. As you mentioned, personnel at your post office are reliable and trustworthy. I am sure it was missed being scanned and waiting for that 3rd party pickup. When my mailperson scans mine (in front of my house), it instantly shows up in tracking. I live in the northeast and it only took five days for my acct. to be credited.

(Funny Story): One time I returned a 2 pc outfit and asked for a replacement. My "replacement" never made it to my house--and QVC re-shipped another. I told QVC that someone somewhere is "looking good in my outfit--hope they are enjoying it~!" We both had a good laugh.

Re: Has anyone had a issue with QVC's prepaid return label?

seaBreeze — Sat, 25 Feb 2017 15:50:57 GMT

@pupwhipped wrote:
Wow, I think I could have made the font size on my previous post a little smaller. Sorry.

@pupwhipped

No, that's perfectly fine....I didn't have to wear my glasses this time. I love large font.

Re: Has anyone had a issue with QVC's prepaid return label?

plc123 — Sat, 25 Feb 2017 17:43:16 GMT

I looked on my account under track your return and it says status unavailable so i have check everything

Re: Has anyone had a issue with QVC's prepaid return label?

Kindaglitzy — Sat, 25 Feb 2017 22:43:06 GMT

Even though it is less expensive to send something back this way, I rarely do because seems to go into a black hole and takes forever. I prefer UPS where I pay up front and it gets there from where I live relatively quick.