topic Q Survey in Q Talk

Q Survey

mzlg — Sun, 12 Feb 2017 04:42:15 GMT

Have you received a request from the Q to answer a few questions - Q wants to know?

I have a number of times and I state what I think of the Q, shows & Hosts, etc. ...

This evening, I was on-line (w/ the Q) checking on some items and a request to take a survey came up ... so I answered and wrote what I was thinking, at the time about the Q ... here is what I wrote regarding if I would recommend the Q to a relative or friend:

I'd warn of the "cost to try" the Q's products - the amount of S/H to arrive & the $ to return, if not satisfied.
My shopping has changed considerably in part by the S/H & return charges, just to "try" an article of clothing/shoes which may not fit correctly is not worth wasting $10 + each time.
I'm also less impressed by the quality of items (D&Co, SG, Rika just to name a few) and I'm amazed by the increase of prices on items, too expensive for items that can be purchased for less elsewhere & no S/H fees, if it needs to be returned.
I purchase from the Q, products that I'm unable to purchase in a B&M store, on-line w/free S/H, or a good deal.
My watching of the Q has diminished considerably as well. I find the items for the shows repetitive - same Vendors & items - boring. What has happened to the Q? Where is the variety of items - like JJ Peng lamps, etc. items that are interesting and unusual?
Hosts are pushy & interrupt. Good ones are: Nancy, Leah, Alberti.
READ THE FORUM!

I don't usually post, but I thought I would this time.

Re: Q Survey

makena — Sun, 12 Feb 2017 05:09:54 GMT

I'm curious as to why you would shop here if you're so unhappy with the overall experience.

Re: Q Survey

Zefra — Sun, 12 Feb 2017 06:03:28 GMT

@mzlg Well said. I completely agree. I too miss the unique and sometimes pricey items QVC used to carry.

Re: Q Survey

stellabystarlight — Sun, 12 Feb 2017 06:36:16 GMT

I am very unhappy that Liz Claiborne is gone! The fit was perfect for me. I, too, miss the shows of years ago when there was a range of products that were not repetitive! The Q should go out on those product searchs that they used to conduct.

Re: Q Survey

mzlg — Sun, 12 Feb 2017 06:41:07 GMT

makena wrote:
I'm curious as to why you would shop here if you're so unhappy with the overall experience.

@makena, I have been a Q shopper and watcher from way back ... I live in a rural area & my commute to work and college was very early & the commute back was very late, so shopping the Q was helpful & the products were up to my standards.

The Q presentations were interesting & fun - Kirks Folly and cut glass from JJ Peng, Echo of the Dreamer and there were so many others ... it has only been in the last few years that I have not been really satisfied with the Quality, Value and Convenience of some of the products, which I no longer purchase.

Perhaps, the "overall Q experience" is lacking, however I still have a few favorite Vendors & products that are not available in a "brick & mortar store", which I purchase via the Q: LDO, Bob Mackie, WEN, Dr. D, JM, Hagit & a few others & I will watch their presentations, if my schedule permits.

What I stated regarding the Q, is not much different than a number of other posters, who watch & shop, - the Hosts (enough has been said about them or perhaps too much), the Vendors/products have changed - lacks quality and costs more, the s/h expense to "try" a product, the programs are repetitive and boring - no, not much different from other posters views who still watch and shop the Q.

makena, I realize that you were "curious" as to why I would shop here ... if you were to re-read my post you will notice that I stated: "I purchase from the Q, products that I'm unable to purchase in a B&M store, on-line w/free S/H, or a good deal."

This is one of the reasons I rarely post - having to clarify, defend and/or explain my post.

Re: Q Survey

Zefra — Sun, 12 Feb 2017 06:49:18 GMT

@mzlg Keep posting away😊 Stop defending and explaining. They don't get it and never will.

Re: Q Survey

mzlg — Sun, 12 Feb 2017 06:53:33 GMT

@Zefra, Thank you ... I just usually read the posts and give out a lot of 's ...

Re: Q Survey

happygolfcartrider — Sun, 12 Feb 2017 13:18:53 GMT

@mzlg wrote:
@makena wrote:
I'm curious as to why you would shop here if you're so unhappy with the overall experience.
@makena, I have been a Q shopper and watcher from way back ... I live in a rural area & my commute to work and college was very early & the commute back was very late, so shopping the Q was helpful & the products were up to my standards.
The Q presentations were interesting & fun - Kirks Folly and cut glass from JJ Peng, Echo of the Dreamer and there were so many others ... it has only been in the last few years that I have not been really satisfied with the Quality, Value and Convenience of some of the products, which I no longer purchase.
Perhaps, the "overall Q experience" is lacking, however I still have a few favorite Vendors & products that are not available in a "brick & mortar store", which I purchase via the Q: LDO, Bob Mackie, WEN, Dr. D, JM, Hagit & a few others & I will watch their presentations, if my schedule permits.
What I stated regarding the Q, is not much different than a number of other posters, who watch & shop, - the Hosts (enough has been said about them or perhaps too much), the Vendors/products have changed - lacks quality and costs more, the s/h expense to "try" a product, the programs are repetitive and boring - no, not much different from other posters views who still watch and shop the Q.
makena, I realize that you were "curious" as to why I would shop here ... if you were to re-read my post you will notice that I stated: "I purchase from the Q, products that I'm unable to purchase in a B&M store, on-line w/free S/H, or a good deal."
This is one of the reasons I rarely post - having to clarify, defend and/or explain my post.

@mzlg Don't even try to defend yourself, it is a losing battle. Keep posting what you feel and don't worry about the naysayers.

Re: Q Survey

millieshops — Sun, 12 Feb 2017 14:01:33 GMT

I believe one thing we all have to keep in mind is that what we like about a company may not be what others like or want.

I've also been a long-time Q customer, but what I bought 15 or 20 years ago is not at all what I buy nowadays - nor would I be buying what I bought then no matter what QVC did to entice me, no matter which host presented it, etc.

Apparently, I've been a lucky customer - everything I've ordered for a very long time now has come prior to its promised date and days earlier than it did in the 1990's. My experiences with CS have all been polite, cordial, and useful. And I still have items on AD which sell for much more elsewhere.

Re: Q Survey

CalminHeart — Sun, 12 Feb 2017 14:15:27 GMT

@makena wrote:
I'm curious as to why you would shop here if you're so unhappy with the overall experience.

The OP said she buys what she can't find elsewhere so that makes sense to me. The OP is entitled to her opinion, just as are you.

I don't buy like I used to either. I also rarely watch. I watched off and on on the August 2015 gold day and some on the January 2017 gold day. Otherwise, I haven't watched in almost 2 years. However, I do check the online schedule and peruse new items that are of interest to me. I have purchased 5 items in the last 2 years.

Why?

1) Most of us could recite the spheels for the products they offer. They offer the same dozen products, or variations thereof, week after week after week. There are only so many computers, mattresses, vacuums, tablets, phones, purses, mixers, blenders, pans, etc that a human being wants or needs. Their gold jewelry, gemstone, and holiday shows haven't changed in a dozen years. Too many of their clothing lines are ugly colors/prints. I'm 63, don't want to look like a 20 or 40 yr old, but I hate the gawdy prints, polyester (aka plastic heat bags), and stereotypical-old lady styles.

2) Quality has gone dooooowwwwnhill.

3) I can almost always find the same item elsewhere for less money and free (faster) shipping. Even returns to most other retailers are free or cost less than Q.

But like a moth drawn to light, some of us still remember the good, old Q and hope they return to the quality and variety of products they used to sell.

Re: Q Survey

Alexa6352 — Sun, 12 Feb 2017 14:39:21 GMT

I too have NO PROBLEM with QVC..I rarely return things.. The clothes I buy ,I love. I know my size in D&C and Logo & Lisa Rinna & Susan Graver and I have never had a problem with them being MIS-SIZED. I buy my Clarks here too and I know my size and have had no problem...I check around other sites for Clarks and often they don't have the Style that QVC has..so I buy it from QVC ..Christmas time I only have Kids to buy for and I literally did all my Shopping on QVC In July......I know ,I read these boards and I often wonder : What are you all doing on these Boards? You claim you are UNHAPPY with QVC and their PROGRAMMING,THE HOSTS..They don't offer enough VARIETY...You also complain that if you COMPLAIN..NO ONE CARES..They don't address your GRIPES....Well..let me tell you something..There are a FEW 100 of you who are COMPLAINING..They are in 90 MILLION HOMES. I watch enough QVC to listen to all the calls and believe me there are MANY MORE HAPPY SHOPPERS than not....There are so many people who live in areas that are RURAL and no stores for miles..Many are HOMEBOUND and QVC is a LIFELINE to the outside world.....Many don't have access to a Computer..I know my Mother-in-law doesn't..She calls up when she sees something she needs.She has a hard time getting around and she rarely goes out shopping anymore.So, QVC is perfect for her and anyone like her.They can SEE the item.SEE how it looks on others and they give DETAILED DESCRIPTIONS many times of the MATERIAL and how it feels.. She also many times just keeps it on for company. You can't get that ON AMAZON or wherever else you shop on the Internet.

So, my point is, if you don't like QVC or HSN or because they are NO LONGER suit your needs and are not giving you what you want..STOP WATCHING

Re: Q Survey

happygolfcartrider — Sun, 12 Feb 2017 14:48:52 GMT

No need to shout.

Re: Q Survey

dex — Sun, 12 Feb 2017 15:23:30 GMT

We all have opinions and I like to hear what everyone is thinking.I tend to agree that Q has gotten expensive and repetitive but they are still in business so a lot of people feel differently than me.I don't know why people feel they have to defend a shopping network from criticism.I believe that a business should pay more attention to the complainers to see if there is some merit or consensus to their complaints.eg If no one tells a restaurant the food isn't great but just decides not to return or recommend,then they don't give an opportunity for success.

Re: Q Survey

QVCkitty1 — Sun, 12 Feb 2017 15:36:38 GMT

@Alexa6352 wrote:
I too have NO PROBLEM with QVC..I rarely return things.. The clothes I buy ,I love. I know my size in D&C and Logo & Lisa Rinna & Susan Graver and I have never had a problem with them being MIS-SIZED. I buy my Clarks here too and I know my size and have had no problem...I check around other sites for Clarks and often they don't have the Style that QVC has..so I buy it from QVC ..Christmas time I only have Kids to buy for and I literally did all my Shopping on QVC In July......I know ,I read these boards and I often wonder : What are you all doing on these Boards? You claim you are UNHAPPY with QVC and their PROGRAMMING,THE HOSTS..They don't offer enough VARIETY...You also complain that if you COMPLAIN..NO ONE CARES..They don't address your GRIPES....Well..let me tell you something..There are a FEW 100 of you who are COMPLAINING..They are in 90 MILLION HOMES. I watch enough QVC to listen to all the calls and believe me there are MANY MORE HAPPY SHOPPERS than not....There are so many people who live in areas that are RURAL and no stores for miles..Many are HOMEBOUND and QVC is a LIFELINE to the outside world.....Many don't have access to a Computer..I know my Mother-in-law doesn't..She calls up when she sees something she needs.She has a hard time getting around and she rarely goes out shopping anymore.So, QVC is perfect for her and anyone like her.They can SEE the item.SEE how it looks on others and they give DETAILED DESCRIPTIONS many times of the MATERIAL and how it feels.. She also many times just keeps it on for company. You can't get that ON AMAZON or wherever else you shop on the Internet.
So, my point is, if you don't like QVC or HSN or because they are NO LONGER suit your needs and are not giving you what you want..STOP WATCHING

So if we don't agree with you , we should just shut up and go away ? You seem delightful.

Re: Q Survey

Alexa6352 — Sun, 12 Feb 2017 16:16:37 GMT

@QVCkitty1..No I don't think you should go away..I just think that ,as from another post,there are not that many people who post on this forum anymore, for QVC to really take it seriously. Sorry,but as you all can see, they might see your posts...BUT they are doing what they want..I believe it's based on all the other feedback they get through actual Phone Calls & Facebook..not only their own Facebook page,but all the Hosts have pages too and many of the Vendors also have pages and I hear them many times say: I read your posts and I will do what you ask or they say we brought this item back or we changed something based on Customer requests. I don't think that they are making this stuff up..So, It seems that they listen to you few,BUT get thousands of satisfied stories from other sources.. and based on numbers,they deduce that what they seeem to be doing is not that bad.Just a thought.

Re: Q Survey

Alexa6352 — Sun, 12 Feb 2017 16:10:16 GMT

@QVCkitty1..No I don't think you should go away..I just think that ,as from another post,there are not that many people who post on this forum anymore, for QVC to really take it seriously. Sorry,but as you all can see, they might see your posts...BUT they are doing what they want..I believe it's based on all the other feedback they get through Facebook..not only their own Facebook page,but all the Hosts have pages too and the vendors have pages too. I hesr them all the time saying I read you posts and I hear what you want and I am going to do this or that..So, it seems that they listen to you few,BUT get thousands of satisfied stories from other sources..just a thought.

Re: Q Survey

skuggles — Sun, 12 Feb 2017 16:42:34 GMT

I'm guessing that the figures don't lie ...see recent financials. I would guess that recent downturn will turn into spiral as the latecomers move through the stages that the first shoppers did, unless more successful strategies are imagined and adopted.

Re: Q Survey

happygolfcartrider — Sun, 12 Feb 2017 17:10:02 GMT

@QVCkitty1 wrote:
@Alexa6352 wrote:
I too have NO PROBLEM with QVC..I rarely return things.. The clothes I buy ,I love. I know my size in D&C and Logo & Lisa Rinna & Susan Graver and I have never had a problem with them being MIS-SIZED. I buy my Clarks here too and I know my size and have had no problem...I check around other sites for Clarks and often they don't have the Style that QVC has..so I buy it from QVC ..Christmas time I only have Kids to buy for and I literally did all my Shopping on QVC In July......I know ,I read these boards and I often wonder : What are you all doing on these Boards? You claim you are UNHAPPY with QVC and their PROGRAMMING,THE HOSTS..They don't offer enough VARIETY...You also complain that if you COMPLAIN..NO ONE CARES..They don't address your GRIPES....Well..let me tell you something..There are a FEW 100 of you who are COMPLAINING..They are in 90 MILLION HOMES. I watch enough QVC to listen to all the calls and believe me there are MANY MORE HAPPY SHOPPERS than not....There are so many people who live in areas that are RURAL and no stores for miles..Many are HOMEBOUND and QVC is a LIFELINE to the outside world.....Many don't have access to a Computer..I know my Mother-in-law doesn't..She calls up when she sees something she needs.She has a hard time getting around and she rarely goes out shopping anymore.So, QVC is perfect for her and anyone like her.They can SEE the item.SEE how it looks on others and they give DETAILED DESCRIPTIONS many times of the MATERIAL and how it feels.. She also many times just keeps it on for company. You can't get that ON AMAZON or wherever else you shop on the Internet.
So, my point is, if you don't like QVC or HSN or because they are NO LONGER suit your needs and are not giving you what you want..STOP WATCHING
So if we don't agree with you , we should just shut up and go away ? You seem delightful.

@QVCkitty1 Agreed!

Re: Q Survey

Debzzz — Sun, 12 Feb 2017 19:06:55 GMT

@Zefra wrote:
@mzlg Keep posting away😊 Stop defending and explaining. They don't get it and never will.

Yes, it's true, some people like to be miserable. Why would they stop shopping at some place they find inadequate? Because then what would they have to post about over and over and over...lol.

Re: Q Survey

happygolfcartrider — Mon, 13 Feb 2017 19:12:49 GMT

@Debzzz wrote:
@Zefra wrote:
@mzlg Keep posting away😊 Stop defending and explaining. They don't get it and never will.
Yes, it's true, some people like to be miserable. Why would they stop shopping at some place they find inadequate? Because then what would they have to post about over and over and over...lol.

@Debzzz Are you being factious?