topic Re: Does QVC Delete Negative Reviews ? in Q Talk

Does QVC Delete Negative Reviews ?

lessismsore — Sat, 28 Jan 2017 17:39:22 GMT

I can't help by wonder as I was interested in a Dennis Basso clearance coat, but after reading the reviews there were many, many reviews that were complaining about it's terrible clasps that made the coat hard to close let alone open them to simply try on the coat and they were breaking and falling off the coat. There was nothing said in those reviews that would have violating the standards in posting., many Then in week there are many, many positive reviews raving about this same coat and QVC keeps return and it seemingly always pops up as "deal" on their website. Then I noticed that you don't have to have purchased an item to post a review, what's with that?? Makes me question the reliability of reviews seeing that they can be manipulated so easy. Of course they are the the reviews that are not fair, or for whatever reason may not agree with my opinion so I do do filer those out. This just seems very suspicious to me.

Re: Does QVC Delete Negative Reviews ?

CareBears — Sat, 28 Jan 2017 18:01:49 GMT

@lessismsore I do not know for sure about deleting them, I do know that some of my negative reviews (all within rules) never posted though.

Re: Does QVC Delete Negative Reviews ?

pommom — Sat, 28 Jan 2017 19:15:52 GMT

In one word: Yes

Re: Does QVC Delete Negative Reviews ?

Moonchilde — Sat, 28 Jan 2017 19:31:35 GMT

QVC *manipulates* reviews. I suspect they will attempt to not post severely negative reviews in the first place for one reason or another, so they're not "there" to be deleted. I have seen them show a solid page of 5 and 4 star reviews, when the day before there were a lot of 2-3 star reviews - at the top - they appear to shuffle them.

But the biggest way they manipulate reviews is to change one tiny thing about what they are offering so they can give it a new item #. If something has a new item # they can (and usually do) wipe out all previous reviews. There might be an item that's been around a year or two and got sucky reviews. They drop the price $3 and call it some kind of "special", change the item # and voilà, no reviews for an item that had 34 the day before.

Re: Does QVC Delete Negative Reviews ?

mosky — Sat, 28 Jan 2017 20:00:29 GMT

Reguarding that smile...your smile could make someones day, it may be the only smile they get that day!

Re: Does QVC Delete Negative Reviews ?

IMW — Sat, 28 Jan 2017 20:19:58 GMT

QVC totally manipulates reviews in many ways. They change the "deal", make it a "feature price", bring in more colors, offer it in a different configuration, etc. Each time the negative reviews disappear.

Jtv does not do this, it posts scathing reviews that stay at the top until another review displaces it.

Re: Does QVC Delete Negative Reviews ?

culebra — Sat, 28 Jan 2017 21:55:04 GMT

All of my negative reviews have always posted, but I am not mean about the negative aspects of a purchase.

Re: Does QVC Delete Negative Reviews ?

Moonchilde — Sat, 28 Jan 2017 22:42:31 GMT

@culebra wrote:
All of my negative reviews have always posted, but I am not mean about the negative aspects of a purchase.

"Mean" is totally subjective. If a review passes standards it should be posted. Some people, however, can't resist hysterical, OTT hyperbole. Look in Customer Care any hour of any day for examples. THAt type of review will most likely never make it, and the poster will freak out and "never understand" why. LOL. If they *truly* don't understand why, they have way more issues than a shopping channel problem.

Re: Does QVC Delete Negative Reviews ?

Katcat1 — Wed, 01 Feb 2017 00:00:58 GMT

I have always wondered about reviews. Can the Q have employees write reviews? You will see a bunch of horrible reviews and then here comes the 5 star group. Something to think about.

Re: Does QVC Delete Negative Reviews ?

seaBreeze — Wed, 01 Feb 2017 16:09:05 GMT

"Kind" negative reviews do get posted--some of mine written "in haste" when I was upset never were posted.

Re: Does QVC Delete Negative Reviews ?

Suhse — Wed, 01 Feb 2017 19:56:02 GMT

@seaBreeze wrote:
"Kind" negative reviews do get posted--some of mine written "in haste" when I was upset never were posted.

_____________

My experience has been totally the opposite.

The only reviews, I've ever had declined, were glowing ones?

Ive had a couple of very negative reviews, post immediately. One, I wished I could go back and edit. After I reviewed the item, I realized my major complaint was my own fault. I didn't pay enough attention, to information available.

Re: Does QVC Delete Negative Reviews ?

Kindaglitzy — Wed, 01 Feb 2017 22:11:53 GMT

I have had a couple not post. I do think there is a glitch in their software on apple devices that sometimes causes them to be deleted or not to post, have had that happen to me several times. When it does I just forget about it and do not rewrite my review. One review in particular that never posted even though it was processed was for macaroons. The vendor clearly stated in the online video that they would be shipped with dry ice even though they were not, I wrote that in my comment and it never posted. Ever since that happened I am very skeptical about anything that particular vendor has to say about any product she represents.

Re: Does QVC Delete Negative Reviews ?

SunValley — Thu, 02 Feb 2017 09:55:55 GMT

I have posted both good and negative reviews. All have posted but for one because they didn't like the word I used to indicate the specific part of the pants that didn't fit properly. I think the reviews can make a difference. One kitchen item had all bad reviews and it actually disappeared from the web site. To be fair, I have seen bad reviews that have left me wondering why the review was allowed; complaints that the color looked bad with their complexion or the item didn't arrive in time for a vacation. I ignore these kinds of comments.

Gary of Denim and Co has mentioned many times that items, pants in particular, have been redesigned based on customer recommendations for improvement. I would think these had to be complaints ecpressed in the reviews.

I read reviews before purchasing. One can quickly discern which to ignore and those that speak to quality or fit. I appreciate people taking the time to provide helpful information, the positive and the negative.

Re: Does QVC Delete Negative Reviews ?

KathyPet — Fri, 03 Feb 2017 09:09:57 GMT

Let's face it. A lot of the reviews especially for clothing are just plain useless and quite frankly stupid. Statements like "My husband didn't like the color on me so I returned the item." or "I wanted to wear this to a party and it arrived too late" are pretty useless. Reviewers need to write about the quality of the fabric and manufacture of the item and the fit of the item. I always appreciate posters who give me their height, weight and sizing information when writing reviews. If someone is 5 ft 8 and weighs 130 lbs and says the item looks great on them and the fit is perfect that means nothing to me who is a 5 ft 4 in h Plus size woman.

Re: Does QVC Delete Negative Reviews ?

TY — Fri, 03 Feb 2017 12:32:46 GMT

It's why I take reviews in the aggregate if possible when there are a lot of them.

Here's a recent manipulation that I've seen on the Canadian shopping channel, the reviews by default used to be newest on top. You could change the sort to oldest or highest or lowest rating yourself. But with new management they have changed the default to highest ratings first so all negative reviews end up at the bottom of the list. Likely to copy HSN as the new TSC president is a past executive from HSN.

Re: Does QVC Delete Negative Reviews ?

maximillian — Sat, 04 Feb 2017 01:59:06 GMT

In my experience, to answer the OP's question: YES.

Re: Does QVC Delete Negative Reviews ?

BalletBabe — Sat, 04 Feb 2017 19:18:50 GMT

@Moonchilde wrote:
QVC *manipulates* reviews. I suspect they will attempt to not post severely negative reviews in the first place for one reason or another, so they're not "there" to be deleted. I have seen them show a solid page of 5 and 4 star reviews, when the day before there were a lot of 2-3 star reviews - at the top - they appear to shuffle them.

But the biggest way they manipulate reviews is to change one tiny thing about what they are offering so they can give it a new item #. If something has a new item # they can (and usually do) wipe out all previous reviews. There might be an item that's been around a year or two and got sucky reviews. They drop the price $3 and call it some kind of "special", change the item # and voilà, no reviews for an item that had 34 the day before.

I personally stay away from those items. Not right to change the item number to hide the bad reviews.