topic Re: Huh? in Q Talk

Huh?

pattypeep — Fri, 09 Dec 2016 15:53:53 GMT

I ordered two IM tunics, same item number, same day, different colors, they shipped the same day, but they were mailed out in two separate packages. Now, I know that the shipping charge doesn't change, but it seems kind of goofy to ship them in different packages. Poor postal workers especially this time of year. BTW, I've received one, but the other is still "somewhere".

Re: Huh?

Spurt — Fri, 09 Dec 2016 16:33:03 GMT

@pattypeep

Common sense does not seem to be one of QVC's strengths....I guess since you had to pay 2 separate shipping charges they want you to get your money's worth....LOL!!!

They should really go back to if your ordering more than one of the same item and it's being sent to the same adddress you should get 1/2 off on the shipping of multiple items that should be sent in the same package......

Re: Huh?

GCR18 — Fri, 09 Dec 2016 16:05:41 GMT

What we don't know is if the colors are all in the same warehouse. One would assume so, but it's speculation. The q loses lots of money from their inefficiencies.

Re: Huh?

Krimpette — Fri, 09 Dec 2016 16:29:02 GMT

I bought 4 of those little mirrors that were the TS on HSN the other day. They are each being shipped separately via UPS. And they've all been shipped at different times. (And their shipping cost for each was $1.50)!!!

Re: Huh?

Gram W — Fri, 09 Dec 2016 16:35:49 GMT

@pattypeep. I would not blame the "postal worker" unless you mean the person doing the packaging. I have had the same thing happen lots of times. Same order number, same item, different color but different boxes with different "on route to shipper info", thus UPS tracking starts on different days.

My mail ladies car is packed now and she comes 3-4 hours later. In the past I could look for her at 10:30. My UPS man was here at 2:30 like clock work. Now he is here at 4-5 and 1 time 8PM and not done for the day yet. To date he does not have a helper on his truck. When the heavy snow arrives, if the predictions are right, it will take more time for deliveries. In rural areas they have long driveways that usually do not get plowed until the owner gets home. We are lucky to have the same drivers for a long time and they do a great job. And yes they do come on the porch and knock when my car is here. If weather is bad all packages are put in plastic bags for protection. Holidays require lots of temporary help who do not always have time for good training. Also there are temps who want a paycheck and do not care about quality work performance. I am sure many of us know people like this.

Re: Huh?

Spurt — Fri, 09 Dec 2016 17:13:52 GMT

@Gram W wrote:
@pattypeep. I would not blame the "postal worker" unless you mean the person doing the packaging. I have had the same thing happen lots of times. Same order number, same item, different color but different boxes with different "on route to shipper info", thus UPS tracking starts on different days.

My mail ladies car is packed now and she comes 3-4 hours later. In the past I could look for her at 10:30. My UPS man was here at 2:30 like clock work. Now he is here at 4-5 and 1 time 8PM and not done for the day yet. To date he does not have a helper on his truck. When the heavy snow arrives, if the predictions are right, it will take more time for deliveries. In rural areas they have long driveways that usually do not get plowed until the owner gets home. We are lucky to have the same drivers for a long time and they do a great job. And yes they do come on the porch and knock when my car is here. If weather is bad all packages are put in plastic bags for protection. Holidays require lots of temporary help who do not always have time for good training. Also there are temps who want a paycheck and do not care about quality work performance. I am sure many of us know people like this.

@Gram W

I feel for the UPS drivers this time of year....one time there was a knock on my door after 7PM and was surprised it was the UPS guy....I guess they get extra pay for their long hours but after weeks of doing that it starts to take its toll.....

I don't have complaints about UPS which QVC seems to use less and less and chooses to go with USPS ---

I DO have a problem with USPS and their sloppy work----I have to spend my time re-delivering mail to the right people that the Postal worker misdelivered---and this has happened before the holiday season even started.....I know the previous delivery person didnt deliver mail until near 6PM, while the new person has it done by 3:30 PM---maybe he should slow down a little and do the job right instead of rushing to complete his deliveries early.... I can only hope my neighbors do the right thing and also make sure the misdelivered mail gets to the right person---I've had important documents like Jury Summons, Car Insurance and Medical bills (the mail is stamped INVOICE ENCLOSED or RENEWAL CARD ENCLOSED) delivered to me in error....

Re: Huh?

Shanus — Fri, 09 Dec 2016 17:11:25 GMT

@pattypeep If they have to be returned, 2 separate pkgs. & 2 shipping chgs.?

Re: Huh?

Gram W — Fri, 09 Dec 2016 17:19:16 GMT

@Shanus. When I have returns I put all in 1 box and take to the PO to find cost. It is always cheaper to go PO when returning clothing and other light items. Based on pkg value the PO includes insurance. My PO is 6 miles to my small town so it is quick and easy.

Re: Huh?

Spurt — Fri, 09 Dec 2016 17:26:22 GMT

@Shanus wrote:
@pattypeep If they have to be returned, 2 separate pkgs. & 2 shipping chgs.?

@Shanus

Yep, you got it.....someone posted a thread a while back that she had to pay about $36 to return 3 clothing items she had ordered in 3 different colors that didn't fit right.....I think that is why QVC offers $5 off once in a while when you order more than 1 if sent to the same address so customers get a small break if they have to return them which covers the $5 each original shipping charge, but you still have to pay around $21 for 3 return labels ($6.95 each)....other retailers dont charge a "try me fee" and offer free returns on clothing....

Re: Huh?

Shanus — Fri, 09 Dec 2016 17:27:39 GMT

@Gram W If one order comes in more than 1 pkg., I squeeze them together in 1 bag & also mail it at PO. Never understood why the Q label is $6.95 (most of the time) when I can mail it back for under $5.

Re: Huh?

Gram W — Fri, 09 Dec 2016 17:31:17 GMT

@Spurt. Years ago I had a similar problem with my small PO deliveries. At first I put it in the neighbors box until I had it. I started highlighting the correct address, writing NOT MINE on the envelope and putting in it in the box outside my PO so they had to rehandle it. If the envelope looked important I highlighted and put in the neighbors box so they would know. It was not long before the errors stopped. In time I was lucky to get the services of the lady I have now. There are many various advantages to living in rural areas. One is being able to get real postal concerns corrected quickly.

Re: Huh?

jackthebear — Fri, 09 Dec 2016 17:32:28 GMT

@pattypeep wrote:
I ordered two IM tunics, same item number, same day, different colors, they shipped the same day, but they were mailed out in two separate packages. Now, I know that the shipping charge doesn't change, but it seems kind of goofy to ship them in different packages. Poor postal workers especially this time of year. BTW, I've received one, but the other is still "somewhere".

I have posted before about the antiquated shipping here, a shopping cart would be so much better, but that would entail overhauling their entire system.

Re: Huh?

Gram W — Fri, 09 Dec 2016 17:44:22 GMT

@Shanus. @pattypeep. If you pay the return postage you can return in any way you want. 2 items in 2 boxes using QVC labels could cost about $15. Depending on weight a single box or reuse QVC bag it would cost about $5 depending on the value of the package and do you want additional insurance. If I pay the postage QVC deducts only the original shipping fee from the amount that I have paid. I have my refund kept as a QVC credit for future purchases. I can see my refund quicker and verify that it is correct. If I have them put my credit on the original card it can take months before I can see it and have use if my money. To much waiting and tracking that way. I don't like my fund in limbo where I can not touch them.

Re: Huh?

Gram W — Fri, 09 Dec 2016 17:54:33 GMT

@Shanus. OOOs Sorry. I guess I was writing at the same time you were. Ii is nice we can share problems and get solutions here from good people.

Re: Huh?

pattypeep — Fri, 09 Dec 2016 19:37:32 GMT

Fortunately, I don't need to worry about returning the tunics. I had already received and worn one in another color and liked it so much, I ordered two more.

@Gram W I wasn't blaming the postal service. I said "poor postal workers" having to handle two packages instead of one.

Re: Huh?

Gram W — Fri, 09 Dec 2016 19:47:34 GMT

@pattypeep. I apologize. The definition I used for the word poor (referring to service provided) starting your sentence was incorrect and not what you meant. So many other negative references to services provided by USPS and UPS lately I jumped to conclusions. I have received great service from both in my rural area. I have also had the same drivers for both for several years so I tend to try and defend the many good ones.

Re: Huh?

pattypeep — Fri, 09 Dec 2016 19:52:06 GMT

@Gram W wrote:
@pattypeep. I apologize. The definition I used for the word poor (referring to service provided) starting your sentence was incorrect and not what you meant. So many other negative references to services provided by USPS and UPS lately I jumped to conclusions. I have received great service from both in my rural area. I have also had the same drivers for both for several years so I tend to try and defend the many good ones.

@Gram W

No worries. We, too, have a wonderful, wonderful postal service here and they do an amazing job for us. I even take goodies to the post office because they have to handle so many packages for me, since I do most of my shopping on-line.

Re: Huh?

Q4u — Fri, 09 Dec 2016 23:20:17 GMT

@GCR18 wrote:
What we don't know is if the colors are all in the same warehouse. One would assume so, but it's speculation. The q loses lots of money from their inefficiencies.

That's exactly what I was going to say..... may be the same item but the two different colors may be housed in different warehouses.... why? I haven't a clue.

Re: Huh?

Kachina624 — Sat, 10 Dec 2016 02:51:13 GMT

Heck, what's a shopping channel to do? People complain if they pay two shipping fees and both items are sent in same package, and say they don't have good sense if they don't mail them together. I know I resent Evine shipping me 3 rings @$6.99/ea all in the same envelope.

In the great scheme of things, who cares?

Re: Huh?

MJDinVegas — Sat, 10 Dec 2016 06:07:05 GMT

This issue irks me no end. The Q must have a VERY INEFFICIENT supply chain on the fulfillment side that they can't get multiples of the same item in the same shipping container for lower cost than they charge to ship. One would think that a company whose fulfillment of orders relies on shipping to have the MOST EFFICIENT and COST EFFECTIVE measures at their disposal. If so, they clearly don't pass on savings to us, their customers, which is why I RARELY shop here anymore, although I did take advantage of FREE SHIPPING day.😈