topic Re: How does QVC handle returns disputes? in Q Talk

How does QVC handle returns disputes?

granddi — Tue, 06 Dec 2016 17:43:51 GMT

In your experience does QVC work with you if a return is in dispute?

I have not contacted them yet but I am expecting some issues. I returned some Barbara Bixby earings about 3 weeks ago using the Q return label. It still does not show on my order history that this item return has been processed.

I have shopped with the Q for over 20 years and have never ever had a return issue. I dread this.

Re: How does QVC handle returns disputes?

jackthebear — Tue, 06 Dec 2016 17:47:54 GMT

@granddi wrote:
In your experience does QVC work with you if a return is in dispute?

I have not contacted them yet but I am expecting some issues. I returned some Barbara Bixby earings about 3 weeks ago using the Q return label. It still does not show on my order history that this item return has been processed.

I have shopped with the Q for over 20 years and have never ever had a return issue. I dread this.

I would contact them and let them know what happened so there is a record of this now. Not in 4 weeks from now.

Do you have a receipt from the mailing back?

I asked for one last week when I returned an item, and the item was received already.

Re: How does QVC handle returns disputes?

circles — Tue, 06 Dec 2016 17:52:17 GMT

I would call cs....but in the past i always found that it took much longer for a return to show up if it was jewelry...i don't know why...

Re: How does QVC handle returns disputes?

KYToby — Tue, 06 Dec 2016 18:30:17 GMT

It is probably just delayed due to holiday shipping.

First, it can take up to a week for QVC's shipping partner to pick it up from the post office once you have mailed it, then they ship it back to QVC. This time of year, with the warehouse focused on getting packages out, returns are probably not the highest priority.

Let customer service know via phone, e-mail, or posting in the CS board, and they should be able to look into it for you and notate your account. You should not have any issues.

Re: How does QVC handle returns disputes?

ValuSkr — Tue, 06 Dec 2016 18:34:40 GMT

Does it take longer because they have to ensure the original gemstones are still there, i.e. not replaced with faux? Just a guess, probably wrong.

Re: How does QVC handle returns disputes?

pupwhipped — Tue, 06 Dec 2016 19:28:29 GMT

@granddi, my experience has been if you did indeed use the QVC return label you will have no problems. Have you gone to your order online and clicked the "Track return" button to see if QVC has even received the item?

Re: How does QVC handle returns disputes?

wvumountiefan — Tue, 06 Dec 2016 20:25:17 GMT

I've never had a dissolute with a return to QVC. One time I returned an item and paid the postage. When the Q refunded me, they deducted the $6.95. I called CS and the lady said " yes, I see that you did." She immediately corrected it.

Ive always found QVC CS to be prompt in taking care of things. Mistakes can happen, and I always have found QVC to be fair.

I also think it's the time of year where everything can be slow or delayed. I would call and talk to them about it. It wouldn't hurt.

Re: How does QVC handle returns disputes?

blackhole99 — Tue, 06 Dec 2016 20:26:28 GMT

@granddi you should not have a problem if you used their return label, it gets scanned at each post office. Also, you may want to contact QVC Social here on the forum under Customer Care of your situation, they will look into it for you. That's one of the big reasons I still shop at the Q.

Re: How does QVC handle returns disputes?

Shanus — Tue, 06 Dec 2016 20:39:56 GMT

@blackhole99 My issue is if you use their return label and the item returned is on e/p, your cost of using that label is often more than your first payment. For example: I returned an item that was on 6 e/p. First payment was $4.90 & already charged to my acct. The cost on the return label was $6.95. At the post office I could mail it myself for $3.00. Also if shipping charge to me is listed as $3, why does it cost more than that using their label to send it back? Hidden restock fees or maybe making up for lowering shipping charges on some items?

Re: How does QVC handle returns disputes?

granddi — Tue, 06 Dec 2016 21:58:51 GMT

Thanks to all. The cost of the return is not an issue. I a just getting a little antsey that the return has not been logged in yet. But I will notify cs soon.

Re: How does QVC handle returns disputes?

SharonZ — Wed, 07 Dec 2016 16:00:26 GMT

Have you tried to track the return? You should be able to see where it is in transit. I would imagine that they are a little slow on returns at this time of the year.

Re: How does QVC handle returns disputes?

blackhole99 — Thu, 08 Dec 2016 01:00:54 GMT

@Shanus wrote:
@blackhole99 My issue is if you use their return label and the item returned is on e/p, your cost of using that label is often more than your first payment. For example: I returned an item that was on 6 e/p. First payment was $4.90 & already charged to my acct. The cost on the return label was $6.95. At the post office I could mail it myself for $3.00. Also if shipping charge to me is listed as $3, why does it cost more than that using their label to send it back? Hidden restock fees or maybe making up for lowering shipping charges on some items?

I hear you, but to me it's worth the extra couple of bucks to ensure my package is scanned at some point and I don't have the worry of dealing with the post office over a lost item. It's hardly cheap to shop at the Q any more, but I'd rather deal with them than some of our dept. stores or small local shops. I had to return a micro wave oven the other week that kept blowing fuses in my house and they said they don't know why I just don't keep it, nobody ever brings back small appliances, you know we can't sell this since you used it. I said keep it, I can't use it and the store has a 30 day return policy so I want to return it. I don't know why it would matter to the sales person unless she gets a commission on small appliances.

Re: How does QVC handle returns disputes?

granddi — Fri, 09 Dec 2016 14:14:21 GMT

FYI My return has been processed. I had never had an item take so long. Someone said jewlery takes longer.

Re: How does QVC handle returns disputes?

MJDinVegas — Sat, 10 Dec 2016 05:59:03 GMT

I have found with returns of any kind that if I haven't gotten an email about it being returned, CS will process a return by phone after 12 days. They dan see in their system if an item is in the process of being returned IF you use their label. I've also had it work if I used my own label and given it to CS on the small, but don't do this often. I would call them and tell them rather sate returned and ask them to process the return. Things also REALLY slow down during the holidays for processing returns.

Re: How does QVC handle returns disputes?

CalminHeart — Sat, 10 Dec 2016 11:00:12 GMT

If you use Q's label, always take the package to a location where they will scan it in to the USPS system and get the receipt. I work in customer service at a grocery store and we scan all the prepaid packages in and print receipts as proof of mailing.