topic Re: QVC, You Continue To Disappoint in Q Talk

QVC, You Continue To Disappoint

katiescarlett — Mon, 21 Nov 2016 04:17:15 GMT

So, QVC, you continue to disappoint me. I received an e-mail that the Valerie Balsam wreath, which I have had on auto-delivery since 2008, may not get shipped this year. I give this wreath to the veterinary clinic who takes such good care of my dogs and cats year after year, and they tell me that they look foward to it each year. Now, not only will I be disappointed, but these good people are going to be disappointed.

If you can't deliver an item, don't sell it. You push these wreaths starting in July and then can't deliver. Valerie, these are sold in your name, please take note. If the family who makes the wreaths had an emergency or some other reason resulting in the inability to make the wreaths, I can accept that.

Now, you may surprise me and actually end up being able to deliver the wreath, but how long will I have to wait to find out if it actually going to happen? When it is too late to get it from someone else like LL Bean?

Right now, I am seriously considering canceling the order and getting it elsewhere rather than take the chance of ending up with nothing for my vet clinic.

Re: QVC, You Continue To Disappoint

mac116 — Mon, 21 Nov 2016 04:30:47 GMT

I would definitely cancel and order from someone else. Very frustrating!

Re: QVC, You Continue To Disappoint

mistyada — Mon, 21 Nov 2016 04:31:49 GMT

If Q sent you that note, it may be best that you buy the wreath elsewhere before everything is sold out. Things go quickly after Thanksgiving Day. Sometimes vendors can no longer deliver at at 2008 prices. Q has only had auto deliveries limited to one or two years in recent years.

Re: QVC, You Continue To Disappoint

makena — Mon, 21 Nov 2016 04:37:25 GMT

At least they gave you enough warning to order elsewhere -- that way you won't have to disappoint the receivers.

Re: QVC, You Continue To Disappoint

Paulette-QVC — Mon, 21 Nov 2016 04:52:14 GMT

@katiescarlett

We are very sorry for any inconvenience on the wreath you have been receiving for years. I will forward your concern to the proper department to inform the vendor. However, we do have the Fresh Balsam Jingle Bell Wreath by Valerie. The shipping dates are 11/28, 12/5, & 12/12. I hope one of these can be helpful.

Thank you,

Re: QVC, You Continue To Disappoint

libbyannE — Mon, 21 Nov 2016 05:34:37 GMT

I buy wreaths fresh from local makers. Why mail order one?

Re: QVC, You Continue To Disappoint

gmkb — Mon, 21 Nov 2016 06:40:11 GMT

I empathize with you as I am also disappointed. I just looked at tracking of an order I placed and it was delivered to Candia, New Hampshire instead of Florida to me.

I just tried to email Customer Service and they are not accepting emails at this time was the message I got.

There appear to be big problems going on at QVC as I have been seeing many similar complaints to yours and mine on this forum.

Re: QVC, You Continue To Disappoint

susan kay — Mon, 21 Nov 2016 12:14:43 GMT

The VPH wreaths have been around for years, and I have ordered them a number of times and have not been disappointed. I don't know what happened this year, but it could have been something serious with the vendor. Am glad that you received an advance notice so that you have time to choose another wreath for the veterinary clinic (which is a VERY nice thing to do). Hopefully, you have a number of local merchants that offer wreaths (maybe adding some ornamentation that you like) if you don't want the suggestion that QVC offered. I'm sure the clinic that you have this tradition with will still be thrilled that you remembered them . Things happen. I can understand your disappointment, but you have time to choose another option!

Re: QVC, You Continue To Disappoint

CalminHeart — Mon, 21 Nov 2016 12:43:26 GMT

I'm sorry this is happening. It's such a nice thing you're doing for your vet. I love my vet too.

Have you checked into buying it in your town? It'd be particularly nice if it came from a local, small business, retailer.

Was the wreath in stock online? If so, then Q has an obligation since you have it on auto pay. If it's not in stock and/or if Q sent you an email about it, cancel your order and buy it locally. I can't think of a reason that a retailer has to continue selling a product for 10 years, 20 years, or any length of time.

Re: QVC, You Continue To Disappoint

jackthebear — Mon, 21 Nov 2016 13:02:42 GMT

@katiescarlett wrote:
So, QVC, you continue to disappoint me. I received an e-mail that the Valerie Balsam wreath, which I have had on auto-delivery since 2008, may not get shipped this year. I give this wreath to the veterinary clinic who takes such good care of my dogs and cats year after year, and they tell me that they look foward to it each year. Now, not only will I be disappointed, but these good people are going to be disappointed.

If you can't deliver an item, don't sell it. You push these wreaths starting in July and then can't deliver. Valerie, these are sold in your name, please take note. If the family who makes the wreaths had an emergency or some other reason resulting in the inability to make the wreaths, I can accept that.

Now, you may surprise me and actually end up being able to deliver the wreath, but how long will I have to wait to find out if it actually going to happen? When it is too late to get it from someone else like LL Beanp?

Right now, I am seriously considering canceling the order and getting it elsewhere rather than take the chance of ending up with nothing for my vet clinic.

Personally I would be suprised that a retailer would contract to send an item over that long a period.

However you are right to be annoyed, and have enough warning to either order another from QVC or just go out and buy another

Re: QVC, You Continue To Disappoint

GSPgirl — Mon, 21 Nov 2016 13:04:57 GMT

@libbyannE wrote:
I buy wreaths fresh from local makers. Why mail order one?

Interesting that you say this. When I lived in CA balsam wreaths were very expensive, so I bought Valerie's. When I moved to the east coast I discovered that I can buy one at my local tree farm for a lot less than Valerie's. I guess it depends on where you live.

Re: QVC, You Continue To Disappoint

PamfromCT — Mon, 21 Nov 2016 13:38:48 GMT

If you can't buy a nice wreath locally, try LLBean. We have no trouble getting a nice wreath locally, but if not, I would try that retailer. They never disappoint.

Re: QVC, You Continue To Disappoint

stevieb — Mon, 21 Nov 2016 16:14:22 GMT

@katiescarlett Why put up with this... or with their efforts to bait and switch... I'd cancel and order from someone who can tell you clearly they can fulfill the order.

Re: QVC, You Continue To Disappoint

pattypeep — Mon, 21 Nov 2016 16:18:27 GMT

@katiescarlett What a disappointment. I never received the popcorn that I ordered months ago, and finally had them credit my account. BTW, I order wreaths from LL Bean and even ship them directly to my daughter. The prices are similar to Valeries.

Re: QVC, You Continue To Disappoint

depglass — Mon, 21 Nov 2016 16:28:45 GMT

There are many reasons people order items to be delivered by a third party. Distance. Recipient has record where item came from. It just seems more impressive. I'm surprised this problem didn't surface months ago if a vendor was involved.

Re: QVC, You Continue To Disappoint

Kindaglitzy — Mon, 21 Nov 2016 16:47:02 GMT

If the VPH jingle bell wreath is available why didn't they say in their email that they would substitute with that one and give purchaser a week or two before the ship date to accept or cancel the outstanding order. Just seems odd to me that purchaser would have to place an order for the jingle bell version. Add me to the list of not caring for this way of doing business. Q should have known long before now if the vendor could not fill the order for the auto delivery price. If it was me I would cancel and shop elsewhere.

Re: QVC, You Continue To Disappoint

katiescarlett — Tue, 22 Nov 2016 04:06:43 GMT

@Paulette-QVC wrote:
@katiescarlett

We are very sorry for any inconvenience on the wreath you have been receiving for years. I will forward your concern to the proper department to inform the vendor. However, we do have the Fresh Balsam Jingle Bell Wreath by Valerie. The shipping dates are 11/28, 12/5, & 12/12. I hope one of these can be helpful.

Thank you,

Thanks, but I ordered from LL Bean with free shipping.

Re: QVC, You Continue To Disappoint

katiescarlett — Tue, 22 Nov 2016 04:07:03 GMT

Re: QVC, You Continue To Disappoint

katiescarlett — Tue, 22 Nov 2016 04:07:54 GMT

@libbyannE wrote:
I buy wreaths fresh from local makers. Why mail order one?

Because I choose to.

Re: QVC, You Continue To Disappoint

katiescarlett — Tue, 22 Nov 2016 04:11:09 GMT

@CalminHeart wrote:
I'm sorry this is happening. It's such a nice thing you're doing for your vet. I love my vet too.

Have you checked into buying it in your town? It'd be particularly nice if it came from a local, small business, retailer.

Was the wreath in stock online? If so, then Q has an obligation since you have it on auto pay. If it's not in stock and/or if Q sent you an email about it, cancel your order and buy it locally. I can't think of a reason that a retailer has to continue selling a product for 10 years, 20 years, or any length of time.

I just don't have time to shop around town looking for wreaths - I have a stressful full time job plus I take care of a farm by myself, so I do the majority of my shopping online at night.