topic Re: Slow shipping in Q Talk

Slow shipping

Carol08 — Tue, 01 Sep 2015 18:52:15 GMT

I wrote a post about the slow shipping, but it didn't go through.

Re: Slow shipping

Carol08 — Tue, 01 Sep 2015 18:54:49 GMT

I will try again. I am fed up with the slow shipping. I ordered an itme, and it has been stuck for 6 days in NJ.....no movement whatsoever. I live in GA. Another item I ordered was returned to the Q, because the USPS put a label over my address, and the post office couldn't see it.

is there anything we can do to make the items arrive more quickly?

Re: Slow shipping

2blonde — Tue, 01 Sep 2015 19:06:13 GMT

Yes there is. Order from HSN......their packages arrive at my doorstep in a couple days......always.

Re: Slow shipping

Carol08 — Tue, 01 Sep 2015 19:12:24 GMT

Thanks for letting me know. I will head over to HSN right now.

Re: Slow shipping

SurferWife — Tue, 01 Sep 2015 20:16:36 GMT

I try to keep my complaint posts to a minimum, but must agree that it seems like QVC shipping is taking longer and longer these days. I'm actually starting to order more & more directly from the vendors, simply because their shipping (rates & timing both) far exceed QVC (PTR, IT, WEN). The prices may be a little higher, but I'm willing to pay more to get my products quicker (within a few days) at much lower shipping, most often free. I live in Hawaii so this is saying a lot. Sometimes I think QVC forgets we are a part of good ole' USA; we are not a foreign country that should have 2-to-2 1/2 times higher shipping rates.

As Forrest Gump once said, "that's all I got say bout that."

Re: Slow shipping

Kachina624 — Tue, 01 Sep 2015 21:00:31 GMT

@Carol08 wrote:
I will try again. I am fed up with the slow shipping. I ordered an itme, and it has been stuck for 6 days in NJ.....no movement whatsoever. I live in GA. Another item I ordered was returned to the Q, because the USPS put a label over my address, and the post office couldn't see it.

is there anything we can do to make the items arrive more quickly?

USPS tracking is a joke...don't even use it. Your package will probably show it still in NJ on the day you receive it. This so-called tracking doesn't necessarily mean it isn't moving. QVC probably gets just as frustrated with the post office as we do.

Be careful when entering your posts. As you can see, the cancel is right next to post and it's easy to hit the wrong one and delete your post.

Re: Slow shipping

Pearlee — Tue, 01 Sep 2015 21:31:21 GMT

@Carol08 wrote:
I will try again. I am fed up with the slow shipping. I ordered an itme, and it has been stuck for 6 days in NJ.....no movement whatsoever. I live in GA. Another item I ordered was returned to the Q, because the USPS put a label over my address, and the post office couldn't see it.

is there anything we can do to make the items arrive more quickly?

@Carol08 If the USPS put a wrong label over your address, that certanly isn't QVC's fault. The slower shipping (much slower) is the price we are paying for the reduced-to-$3 S&H on many items. Q has a shipping partner so now it has to be shipped through two different carriers, which delays things considerably. Since I don't "need" almost everything I buy (they are "wants" rather than "needs") the delayed shipping is annoying but doesn't cause me any harm or problems.

Re: Slow shipping

Sandygb — Fri, 04 Sep 2015 04:26:22 GMT

I'm not certain if changes in QVC shipping methods affect everyone or if the changes are based on the customer's region.

I live less than 3 miles from QVC's studios. Jewelry was typically shipped from that same location, via USPS. (The slowest shipping method with problems checking package tracking.) Clothing was shipped via UPS from QVC's warehouse in East Petersburg, PA, located about 50 miles away and I would usually receive it the next day. Most other merchandise was shipped from Rocky Mount, NC via UPS, which usually took an extra day, or sometimes 2.

Since sometime in early August, FedEx SmartPost has replaced almost all shipping methods, and has added at least 2 to 4 additional days to reach me, even though the items are shipped from the same locations. Horrible!

Re: Slow shipping

unhappy former customer — Wed, 23 Sep 2015 18:19:53 GMT

Order is somewhere but not here I paid $9.00 for shipping it went to ups the post office

and everyone knows how slow they are it will be useless by the time I recieve it I think I will stick to box stores forget online waste of time. This was my first order and will be my last kiss mine qvc

Re: Slow shipping

qvcaddition — Wed, 23 Sep 2015 22:38:23 GMT

I found changing to the PO is faster than UPS And I was paying more for UPS the brown truck. I get a pkg before a week once it is out of process.

This web site is terrible. Changing and jumping pages.

Re: Slow shipping

wu — Thu, 24 Sep 2015 16:37:35 GMT

I too am having problems with slow shipping. I just called about an order that has no tracking information from one week ago. I was told to call back on October 1. I told the rep I will quit buying from QVC if the shipping speed does not get better. They charge us the day it is shipped and have our money but we don't have the item. I also read where they played off 147 employees. Maybe they could put those employees in a shipping department to help speed up shipping speeds. Until shipping is improved I will order from HSN, Amazon and Evine where Lisa Robertson now works. And by the way, the rep hung up on me.

Re: Slow shipping

Lovemyboots — Mon, 28 Sep 2015 23:07:47 GMT

Well their slow processing & shipping is helping me! After 4 days I decided I really didn't need what I ordered so I canceled 3 orders! First time I have ever done that. But because I had time to think about it I realized I didn't need it so saved me some money! Good for me!!

Re: Slow shipping

judgejudith — Tue, 29 Sep 2015 17:13:46 GMT

Shipping is so slow that I normally check Amazon to see if they carry the same product (not clothes). Never buy books from QVC always get them on Amazon. I do belong to prime so I realized that I am paying for faster shipping, but I also have a Kindle and enjoy the benefits of fast shipping. I live in the Midwest and know that when I order something it is going to take 2 to 3 weeks to get it.

Which makes me wonder why QVC has not com up with their own version of "prime". Would you pay an annual fee to have free - 2 day shipping from QVC?

Re: Slow shipping

MAIZEY — Tue, 29 Sep 2015 17:46:17 GMT

What I have noticed is items sit for a much longer time before they are even shipped.

Unless of course you want to cancel an order then they send it right out.

Re: Slow shipping

GinaV24 — Tue, 29 Sep 2015 19:13:03 GMT

well as I posted in another thread, I ordered an item on September 24. it is still "in process" 5 days after the order was placed.

and then I'll have to wait 5 to 10 days for it to arrive. I can order from Amazon and have things in 2 days. QVC can't even ship in that amount of time.

Re: Slow shipping

icezeus — Tue, 29 Sep 2015 19:27:35 GMT

I think the fast shipping from HSN also depends on where you live on conjunction to their warehouses. I am in Southern California, where they do have a warehouse. I often receive packages quickly. I once remember saying jokingly, are they located next door to me?

Re: Slow shipping

4getthemall — Tue, 29 Sep 2015 20:29:37 GMT

I see I'm not alone in my frustration. I ordered one bracelet on September 21 and on Saturday the 26th it was still on process. I contacted customer service twice about it. Out of frustration I cancelled that order and reordered it again. I thought it was a computer glitch or something. Well my reorder is in process again for its third day. Here we go again! Really?! A clothing item placed on 9/24 shipped out on the 9/26 while the bracelet was still in process. Very annoying to say the least.

Re: Slow shipping

4getthemall — Thu, 01 Oct 2015 13:55:26 GMT

Well today is the 5th day my reordered bracelet is still in process. (cancelled the previous one because it too was stuck in process for 5 days). It's scheduled to arrive on Monday. I don't know about that. I wonder what's going on?

Re: Slow shipping

gardensla — Thu, 01 Oct 2015 14:07:13 GMT

@icezeus wrote:
I think the fast shipping from HSN also depends on where you live on conjunction to their warehouses. I am in Southern California, where they do have a warehouse. I often receive packages quickly. I once remember saying jokingly, are they located next door to me?

I read on Linkedin that QVC last week broke ground on their new warehouse in SoCal. They're hiring. Didn't say when it would be operational, but betting not long. In time for the holidays? Probably too optimistic on that one. Hopefully this will speed up West Coast deliveries. When I live in NYC, I'd get packages within days of order; now it's 10 days at a minimum.

Re: Slow shipping

DJs mom — Thu, 01 Oct 2015 14:19:26 GMT

@wu wrote:
I too am having problems with slow shipping. I just called about an order that has no tracking information from one week ago. I was told to call back on October 1. I told the rep I will quit buying from QVC if the shipping speed does not get better. They charge us the day it is shipped and have our money but we don't have the item. I also read where they played off 147 employees. Maybe they could put those employees in a shipping department to help speed up shipping speeds. Until shipping is improved I will order from HSN, Amazon and Evine where Lisa Robertson now works. And by the way, the rep hung up on me.

Lisa Robertson works at Evine now? Where did you see this?