topic Re: No More Emails From Q in Q Talk

No More Emails From Q

Runner26 — Mon, 14 Nov 2016 12:45:00 GMT

Has anyone else stopped receiving emails from Q?

I've always received emails from Q but it stopped. I only noticed this because I placed 2 separate orders last week (let's say Wednesday & Thursday) and I didn't get my usual confirmation of my orders being placed (the "your order has been placed") nor the your order has shipped email. In the past I've never signed in to my Q account because I always received the email of the status of my order. So I signed into my account today to see that it's been shipped. So, I searched my email and saw that the last email I've received from Q was dated Aug 11. Coincidentally, that is the date that I was issued a new CC from my credit company (they had to issue me a new number because of security reasons). Anyway, I had that CC on file on my Q account (that would've expired in 11/2016).

Now, I've always wondered if companies did maybe a "soft" (my made-up term) credit inquiry (to see your cedit worthiness?) and found out that my credit card on file was "no good". (I guess I haven't ordered anything from Q since July/August when I had to cancel my CC and they had to issue me a new card because when I placed an order last week, I did the quick checkout thing and I got the message that it was declined and that's when I noticed I had that the questioned CC was on file.)

Or maybe I just need to go back to bed.

Re: No More Emails From Q

Starfish — Mon, 14 Nov 2016 12:54:36 GMT

I also stopped receiving emails from QVC in Sept. I was out of the country and they just stopped. My credit card was compromised on my trip so we had to get new ones issued but I don't think it was a CC that I had on record with them. I'll have to check on that. I called last week and asked the sales rep about it and they said i had been removed for some reason. She put me back on but still no emails. I'll keep looking for an answer. Thx for bringing this up. Thought it was just me.

Re: No More Emails From Q

GCR18 — Mon, 14 Nov 2016 13:06:19 GMT

Check the email settings in your account.

Re: No More Emails From Q

KingstonsMom — Mon, 14 Nov 2016 13:06:33 GMT

I've had no CC changes, but also stopped getting QVC emails a couple of months ago.

I emailed the QVC social team on several occasions about it and now I will get a TSV email most of the time, but no others, including order or shipped emails or advance order emails. I also never get my Insider link email, but I work around that one.

BTW, I'm signed up for ALL of Q's emails, which the social team has confirmed.

I guess it's just another computer glitch, that will never get resolved......sigh.

But at least I can finally watch videos now! Yay!

Re: No More Emails From Q

Runner26 — Mon, 14 Nov 2016 13:08:40 GMT

Thanks, for the feedback! I also called and the rep said that everything looked fine and that I should start to receive the emails again. I never actually noticed that I stopped receiving their emails until I placed an order last week but I really didn't think much of it. (I always received many emails from Q weekly) It was just today that I thought it was strange that the order wasn't shipped yet since I placed the order on 11/9 & 11/10. (I usually receive my orders quickly.)

Re: No More Emails From Q

Runner26 — Mon, 14 Nov 2016 13:10:08 GMT

How do I check my email settings in Yahoo?

Re: No More Emails From Q

millieshops — Mon, 14 Nov 2016 13:49:30 GMT

@Runner26Made my first non-AD purchase in several months last night. Had a confirmation emails within seconds even though I had used the phone to order.

I'm also getting about two weeks notice via email about my upcoming AD orders just in case I want to edit or cancel my order.

However, I have no idea if I did anything to make those emails keep coming.

Re: No More Emails From Q

Runner26 — Mon, 14 Nov 2016 14:15:08 GMT

@millieshops wrote:
@Runner26Made my first non-AD purchase in several months last night. Had a confirmation emails within seconds even though I had used the phone to order.

I'm also getting about two weeks notice via email about my upcoming AD orders just in case I want to edit or cancel my order.

However, I have no idea if I did anything to make those emails keep coming.

What's AD?

Hmmm... I just received 2 emails from Q: one to reset my password (?) and another that my online shopping account has been reactivated.

Just very odd.

I actually don't care that I didn't receive Q emails (although checking now I've received at least an email from Q daily, sometimes more). I just thought it was odd that I didn't receive confirmation emails of my orders or that it has been shipped (like I receive from all vendors). I actually wouldn't mind if all vendors curtailed their constant emails about their products.

Re: No More Emails From Q

Meezerpleezer — Mon, 14 Nov 2016 14:40:32 GMT

@Runner26 I stopped getting emails from QVC in March. I have contacted them several times, they say it is fixed but it never is. I have purchased from them and even have an AD order (auto delivery) but emails just don't come. I have checked my e-mail settings to make sure that I haven't blocked them so that isn't it. I give up.

Re: No More Emails From Q

QVCkitty1 — Mon, 14 Nov 2016 15:29:14 GMT

I had to have my cc. changed twice ( security ), and I never stopped receiving e- mails.

Re: No More Emails From Q

Q4u — Mon, 14 Nov 2016 15:38:27 GMT

Check your email preferences, sometimes (for whatever reason) an item will default back to no emails. If that hasn't happened, unclick the box and reclick the box and see if that helps.\

I opted out of all emails because I keep my phone on all night (do not have a land line) and it was bonging all night long with incoming emails, most of which were from QVC. I only clicked on getting the emails so I could get the advance email for TSVs. Wasn't worth it to me, was waking me up at all hours....

Re: No More Emails From Q

dooBdoo — Mon, 14 Nov 2016 22:04:39 GMT

There clearly are technical problems on the website, and I have no confidence they will be resolved. For some reason, QVC has long neglected their online presence and that doesn't seem to be changing.

I noticed I was receiving fewer email messages from the Q so I opted out of all, waited a few days, and then opted back into all of them. (To do this, go into your online account, click/tap "Email & Mobile Preferences," make your changes, and be sure to click/tap "Submit.") As soon as I restarted the notifications, I began to receive many -- but, of course, there's no way for me to know if I receive everything.

Also, it's important to open the messages and to allow them to display external images. In many cases, the sender will know if you opened them and that's one way they decide whether to send future messages. I saw a reply from one of the moderators not too long ago that suggested this is the case with QVC email.

I hope some of this helps. Frankly, I think QVC should address this issue but it's a long-standing problem and as usual there's no noticable effort to acknowledge or correct it.

Re: No More Emails From Q

dooBdoo — Mon, 14 Nov 2016 22:10:26 GMT

@Q4u wrote:
Check your email preferences, sometimes (for whatever reason) an item will default back to no emails. If that hasn't happened, unclick the box and reclick the box and see if that helps.\

I opted out of all emails because I keep my phone on all night (do not have a land line) and it was bonging all night long with incoming emails, most of which were from QVC. I only clicked on getting the emails so I could get the advance email for TSVs. Wasn't worth it to me, was waking me up at all hours....

@Q4u, I don't know about other brands but with iPhones you can go into the settings and choose "manual" so the messages only update when you open the Mail app. You also can choose "do not disturb" settings to avoid certain sounds during specified hours.

Re: No More Emails From Q

Q4u — Mon, 14 Nov 2016 22:45:43 GMT

@dooBdoo..... thanks for the info, I'll go into my phone and check it out~!!

Re: No More Emails From Q

Beth-QVC — Mon, 14 Nov 2016 23:04:52 GMT

@Runner26

I have had a look at your email preferences and it seems some check marks were missing. I have made the adjustment so please let me know in the next few days if you receive any emails from us! Beth QVC

Re: No More Emails From Q

dooBdoo — Tue, 15 Nov 2016 00:09:18 GMT

@Q4u wrote:
@dooBdoo..... thanks for the info, I'll go into my phone and check it out~!!

You're welcome, @Q4u! I know how annoying those unwanted alerts can be... Just play around with the settings, and see what works best for you.

Re: No More Emails From Q

apple1964 — Wed, 16 Nov 2016 15:05:50 GMT

I still get them (E-mails from the Q) signed up for them so I can know when my orders are being delivered.

Re: No More Emails From Q

Runner26 — Wed, 16 Nov 2016 15:29:09 GMT

@Beth-QVC wrote:
@Runner26
I have had a look at your email preferences and it seems some check marks were missing. I have made the adjustment so please let me know in the next few days if you receive any emails from us! Beth QVC

Thanks, Beth, for adjusting my settings. I received 2 immediate emails regarding resetting my password and reactivating my account a little more than 48 hours ago but none since but no worries. I was wondering what happened to my confirmation order placement emails and shpping emails that I've always gotten from you.

I'll just try to remember to sign into my account when I place an order to see the status if I don't receive any confirmation email from ya'll. Again, I only really wanted the order confirmation emails and shipping emails.

(I already received one of my orders yesterday and the other one should be here today - thanks for the always fast shipping.)

Re: No More Emails From Q

Rosebud 06 — Thu, 17 Nov 2016 03:52:39 GMT

I have signed in many times to receive e-mails from Q.V.C. but havenot received them. I use to get them all of a sudden they stopped.

Re: No More Emails From Q

Katcat1 — Thu, 17 Nov 2016 17:49:42 GMT

Yes, check your PREFERENCES under Your Account. Mine stopped too a while back but could not remember if I did it or the Q did it. Whatever, I changed it back to receiving.