topic Re: Freaking UNBELIEVEABLE!! in Q Talk

Freaking UNBELIEVEABLE!!

Cooper — Mon, 03 Feb 2014 18:54:15 GMT

Okay, I admit, I put up a frantic title on this so everyone will read it, but there is truth in the title of this post!! MUST READ!

I purchased a Sleep Number bed from QVC in FEB. of 2013 and my husband and I never really liked it but put up with it because who sends back a bed? Well here it is a year later and we both wake up moaning about the bed so I decided what the heck, I'll give QVC a call and see if there is any recourse.

I was told certainly, we could return the bed almost a FULL YEAR after purchase and sleeping on it. WOW! (I would have to pay the shipping fees---I think I can do that) THEN, I was asking about the address to ship and how to ship a bed and the wonderful CS lady says wait, so I wait and she comes back to say they will pick up the bed.

Again, WOW so I make some statement about boxes and she says wait again...Okay, they will BRING the boxes with them when they come to pick it up.

I never expected QVC to be able to take this bed back, in fact I mentioned this to the operator that I was calling just out of desperation to see if they might get Sleep Number to give a portion of the money back so I could donate the bed and buy another one.

I have always been a big QVC shopper and my husband has always teased me about simply ordering anything and having it delivered but now, he's my biggest cheerleader. "Get it from QVC" is what he says about everything now.

Thank you QVC, Customer Service & Sleep Number. Talk about standing behind a product, this was above and beyond what was necessary and I am thrilled to be associated and do business with this company.

Re: Freaking UNBELIEVEABLE!!

Lipstickdiva — Mon, 03 Feb 2014 19:07:22 GMT

I do remember a show host once indicating that if you wanted to return the bed, they came back and packaged it and picked it up.

Although this is one purchase I would never make from a shopping channel and while that's nice of Q and Serta to do that, I can't imagine sleeping on a bed for an entire year and deciding to return it.

Re: Freaking UNBELIEVEABLE!!

cooking lady — Mon, 03 Feb 2014 19:22:08 GMT

I can - I'd like to return mine too - but didn't know how - thanks for the post!!

Re: Freaking UNBELIEVEABLE!!

circles — Mon, 03 Feb 2014 19:53:22 GMT

How fortunate you are...I had no idea they would take a mattress back after a year ...and even pack it up and take it away.....

I'm sorry the Sleep-Number bed didn't work for you....I have heard Pro and Con about those beds...

I bought a Serta, from the Q, several years ago....I love it....

Re: Freaking UNBELIEVEABLE!!

Cyndog — Mon, 03 Feb 2014 19:58:22 GMT

I needed to return a room air conditioner, of course it was smaller than a bed and within the 30 days, but still QVC sent UPS to pick it up for return at no charge saving me $50-$70.

Re: Freaking UNBELIEVEABLE!!

stevieb — Tue, 04 Feb 2014 16:00:42 GMT

I'm sort of surprised they'll take it back after this long... I could understand where thirty days might not be long enough to know if a bed or mattress is going to work, but over a year later... Wow... I've generally found QVC and their CS to be pretty fair minded, but I agree, this is above and beyond. Good for you, OP. Like others, I'd not likely buy an item like this without testing it first, which would mean buying locally, but they must sell a lot of them, as they surely program them regularly.

Re: Freaking UNBELIEVEABLE!!

apple1964 — Wed, 05 Feb 2014 16:21:04 GMT

As the poster above me said I cannot believe they would take it back after a year? But, good for you and your husband. Sounds like it is easier to send back then a computer [from the posts I have read.] I would never order a bed from TV either.

Re: Freaking UNBELIEVEABLE!!

Stardust2 — Wed, 05 Feb 2014 18:46:44 GMT

We have 2 Sleep Number beds. When I purchased them I also purchased a 2in. memory foam pad for both. I would never buy a regular mattress set again. With Sleep Number you can have a different bed every night. Love it. Purchased them at sleepnumber.com Great CS there too.

Re: Freaking UNBELIEVEABLE!!

scotnovel — Sat, 15 Feb 2014 23:29:49 GMT

I love mine and have had it for more than 10 years. I bought it at a store though - would never buy a mattress online since it is so personal. Glad you could send it back and hope you find what you need.

Re: Freaking UNBELIEVEABLE!!

IControlMyHappiness — Sun, 16 Feb 2014 01:52:00 GMT

I am super surprised. I have never heard of returning something one year later. I wonder if they have had a lot of problems with this bed? You are LUCKY...thank your lucky stars...

Re: Freaking UNBELIEVEABLE!!

Linds7 — Sun, 16 Feb 2014 02:24:33 GMT

Very happy for you!!!

Re: Freaking UNBELIEVEABLE!!

brandiwine — Wed, 19 Feb 2014 03:06:10 GMT

I'm sorry your bed didn't work out. We have two and love them. (One is in our guest room) Everyone who stays loves it too. Would never get a different mattress or use a different company then Sleep Number. The reason the Q took the bed back is due to their agreement with Sleep number. They have fantastic customer service. We had one of the side rails in our first bed start to break down after several years and they mailed us 2 new ones. No charge for shipping even.

Re: Freaking UNBELIEVEABLE!!

Shorty2U — Thu, 20 Feb 2014 08:48:17 GMT

Yes you are fortunate. We bought a sleep number bed roughly 5 or 6? years ago from the sleep number store. I dreamt of having this bed for years because I have a terrible bad back.

We hated it when we got it. We changed our sleep number on the remote almost daily for 2 weeks. I am a side sleeper and I would wake up with severe hip and back pain. My husband who is a stomach sleeper and does not have a bad back even woke up in pain.

Well needless to say the sleep number company would NOT take the bed back! They would only UPGRADE the bed to a higher model. (and a fortune more money). I was SO mad at the time.

We ended up keeping it and buying one of those pedic thick foam toppers from QVC. It helped the bed tremendously and then we kept it and now we are used to the bed.

IMO sleep number beds are ONLY good for BACK sleepers. Not for side or stomach sleepers. Because the air in it fills in your back curves.