topic Re: UPS Customer Access Points! in Q Talk

UPS Customer Access Points!

stellabystarlight — Wed, 19 Oct 2016 15:52:40 GMT

I was not home yesterday to receive 3 QVC packages - all clothing. Usually, the packages are left at my front door. Instead, I received an email from UPS that since I was not home to sign for the packages, they were being re-routed to a Customer Access Point in my neighborhood for pick-up. I would be further notified by email where and when these QVC packages would be available. Well, this morning, 3 emails came in from UPS notifying me to go to a Boost Mobile Repair Store - not far from me - to pick up my packages. Apparently, UPS is trying to curtail packages from being stolen during the holiday season. I have a UPS store in my neighborhood in Westchester County. So I am a little surprised that UPS is using a BOOST MOBILE store for pick-up! Has anyone else here on these boards experienced this!

Re: UPS Customer Access Points!

Mz iMac — Wed, 19 Oct 2016 16:06:16 GMT

NOPE!

Re: UPS Customer Access Points!

circles — Wed, 19 Oct 2016 16:14:24 GMT

I hope that doesn't happen here...I really don't want to fetch my product at some local store front..especially since that is what the shopping channels use to sell...that your merchandise comes to your door you don't have to go out and fight the crowds of traffic and people....

Re: UPS Customer Access Points!

Sooner — Wed, 19 Oct 2016 16:22:31 GMT

I wish they would do that with all my packages. I have never had anthing stolen and we live in a very safe neighborhood, but I would like to just pick them up once a week somewhere. That would be great. I don't like stuff sitting on my porch NOT because of theft, but because people know we are not home if we stay out late, have to be somewhere out of town on short noctice and the neighbors are all gone too, etc. etc.

Re: UPS Customer Access Points!

stellabystarlight — Wed, 19 Oct 2016 16:24:39 GMT

Well, I guess UPS feels that in the past around Christmas, there has been a lot of theft. I know my local news has featured stories on packages being stolen from porches, etc. So, I guess this is what I will have to deal with now if I am not home. A bit of an inconvenience, but, hopefully, the packages are intact and I can get them quickly - maybe a photo ID will be required!

Re: UPS Customer Access Points!

KYToby — Wed, 19 Oct 2016 16:26:08 GMT

This is not new. They have been doing this in soe areas for a while.

It helps prevent thefts, lost packages, and claims that left packages were never delivered.

There is no reason to get bent out pf shape about it.

Re: UPS Customer Access Points!

millieshops — Wed, 19 Oct 2016 16:28:05 GMT

Although I haven't yet had any problems, I like the idea that packages are not left for thieves.

I do hope that the sites chosen for pick-up have easy parking. I know the nearest UPS near me would be a terrible choice - rarely a space near that store.

An unrelated UPS shipping story. A friend got a great deal on a few pieces of Pfalzgraff and wanted to send them to her daughter. UPS wanted $191 to pack and ship them. She could "save" $50 if she packed them herself. So far she's done neither.

Re: UPS Customer Access Points!

Kachina624 — Wed, 19 Oct 2016 16:28:26 GMT

I got several packages yesterday. Business as usual; no strange pickup points. I'd be POed if they did that since I'm always at home when they come.

Re: UPS Customer Access Points!

Nightowlz — Wed, 19 Oct 2016 16:36:46 GMT

Has not happened to me but have read about it on these forums before so it has happened to others.

UPS better not do that with my packages because I won't go pick them up. I paid to have them delivered to me not some place else. I would call UPS & tell them to bring them back by. It's not like they are not in the neighborhood almost daily.

I won't be home tomorrow so UPS better leave my packages on my porch as usual.

Re: UPS Customer Access Points!

Mz iMac — Wed, 19 Oct 2016 16:40:54 GMT

@Sooner

"we live in a very safe neighborhood,"

Package theives do not live in the same neighborhood as their victims.

Re: UPS Customer Access Points!

Nightowlz — Wed, 19 Oct 2016 16:48:56 GMT

@Sooner wrote:
I wish they would do that with all my packages. I have never had anthing stolen and we live in a very safe neighborhood, but I would like to just pick them up once a week somewhere. That would be great. I don't like stuff sitting on my porch NOT because of theft, but because people know we are not home if we stay out late, have to be somewhere out of town on short noctice and the neighbors are all gone too, etc. etc.

@Sooner We have a large covered front porch with a bench on it. There is room between the bench & house to leave packages in the corner that cannot be seen from the street. That's where UPS & USPS puts my packages.

I had to tell the new mailman to put them there because he would put them right in front of my glass storm door where I could hardly open the door. Several times I had to go thru the garage out front to get the heavy packages. Could not believe I had to ask the mailman not to place them in front of my door.

Even though you cannot see them from the street it only takes a thief to see them being delivered to steal them.

Re: UPS Customer Access Points!

SoX — Wed, 19 Oct 2016 16:49:45 GMT

@stellabystarlight ...

I told my UPS guy that I paid to have my packages delivered to my door ... not some business in a shady neighborhhood ... that if UPS couldn't re-deliver them to my home then send them back to wherever they came from.

Never happened again ...

Re: UPS Customer Access Points!

IMW — Wed, 19 Oct 2016 16:50:02 GMT

Yes, from Amazon. I was informed that it was the discretion of specific vendor that determined if package could be left, not up to ups, or driver.

Re: UPS Customer Access Points!

stellabystarlight — Wed, 19 Oct 2016 16:56:32 GMT

I live in an extremely safe neighborhood, Bronxville, NY, but that is the reason there are so many thefts - many wealthy people live in my neighborhood. I just went to the UPS site and apparently these customer access sites are increasing. I guess that the stores that participate get a fee and also great publicity as they probably try to talk you into buying something from them. I know when I walk into the Boost Moble store this afternoon, they are going to try to sell me a cell phone plan!

Re: UPS Customer Access Points!

MalteseMomma — Wed, 19 Oct 2016 17:27:59 GMT

Don't panic and do not pay attention to this notice. I bet you get it today. i get this many times........ It always arrives the next day. I attribute it to a lazy mailman.......... lol

Re: UPS Customer Access Points!

HiLo — Wed, 19 Oct 2016 18:15:52 GMT

I surely have had this happen and it wasn't at Christmas.time. Actually, about last March one of these UPS access points notices was put in my door(this was a first delivery). I discovered the access point to be about 20 or 25 minutes from my home and refused to pick up the item.

When I received my bill from QVC it included both the original cost of shipping the item ($7.95) plus another $7.95 for returning it to the Q. I immediately called QVC and customer service refunded the entire amount to my account. Will say I did have to go back and forth a bit to get this done but CS was most courteous and understanding during the process.

My son,,a driver for UPS told me this has now become a new policy for the Q and other companies but obviously not used all the time as most of my packages are now delivered by the Post Office. He agreed with me this new method is not what we expect when we order an item. Not only is it inconvenient and time consuming but many people order because they are home bound, certainly unable to get out and drive to an access point. Plus the cost for shipping was the same as it would have been if delivered to my home.

This hasn't happened since so I'm crossing my fingers.it won't happen again.

Forgot to mention that I live in a neighbourhood which prohibits entrance by strangers; so we never have thiefs I was inside but didn't even have time to get to the door till the driver was gone.

Re: UPS Customer Access Points!

Kindaglitzy — Wed, 19 Oct 2016 18:16:02 GMT

@SoX

I had a similar conversation with a UPS supervisor awhile back. I track my packages closely and am 99% of the time home when they come. Occasionally when regular driver is off and substitute is lazy they end up centrally.

FedEx and LaserShip totally different story which is why I prefer to avoid them whenever possible.

This is a big reason I have been drawn to do more shopping with HSN. They use UPS for everything I have purchased and they do not transfer to USPS even though they could.

Re: UPS Customer Access Points!

HiLo — Wed, 19 Oct 2016 18:19:25 GMT

@Kindaglitzy wrote:
@SoX

I had a similar conversation with a UPS supervisor awhile back. I track my packages closely and am 99% of the time home when they come. Occasionally when regular driver is off and substitute is lazy they end up centrally.

FedEx and LaserShip totally different story which is why I prefer to avoid them whenever possible.

This is a big reason I have been drawn to do more shopping with HSN. They use UPS for everything I have purchased and they do not transfer to USPS even though they could.

ITA; am buying more from HSN these days.

Re: UPS Customer Access Points!

JobGirl — Wed, 19 Oct 2016 18:19:46 GMT

@KYToby wrote:
This is not new. They have been doing this in soe areas for a while.

It helps prevent thefts, lost packages, and claims that left packages were never delivered.

There is no reason to get bent out pf shape about it.

There is if you epxoect them to be delievered and left at your door -

Re: UPS Customer Access Points!

Mom in NY — Wed, 19 Oct 2016 18:23:20 GMT

UPS has been doing this in Queens NY for about two years. If you are not home they bring packages to a drugstore where I l ive. You cannot pick up until afer three pm next day. I have complained about this to no avail.