topic Re: QVC Stock Reaches 52-Week Low in Q Talk

QVC Stock Reaches 52-Week Low

handygal2 — Thu, 15 Sep 2016 12:17:28 GMT

Liberty Interactive-- QVC's stock-- reached a 52-week low on Sept. 14. Here's the link to a brief article.

The analysts covering this stock unanimously feel optimistic about it rebounding, however. Maybe QVC's attempt to cut its operating expenses is making the financial experts feel good.

But perhaps going forward the Q can think of ways other than laying off 100 local employees... like increasing sales. There are many ways to do just that, which have been discussed here often. For example: improve Quality, improve Value, improve Variety, restore a more customer-friendly shipping and return policy, and make the programming more watchable...

http://www.chesterindependent.com/2016/09/14/how-analysts-feel-about-liberty-interactive-corp-after-reaching-52-week-low/

Re: QVC Stock Reaches 52-Week Low

GSPgirl — Thu, 15 Sep 2016 12:25:36 GMT

@handygal2 wrote:
Liberty Interactive-- QVC's stock-- reached a 52-week low on Sept. 14. Here's the link to a brief article.

The analysts covering this stock unanimously feel optimistic about it rebounding, however. Maybe QVC's attempt to cut its operating expenses is making the financial experts feel good.

But perhaps going forward the Q can think of ways other than laying off 100 local employees... like increasing sales. There are many ways to do just that, which have been discussed here often. For example: improve Quality, improve Value, improve Variety, restore a more customer-friendly shipping and return policy, and make the programming more watchable...

http://www.chesterindependent.com/2016/09/14/how-analysts-feel-about-liberty-interactive-corp-after-reaching-52-week-low/

Bring better jewelry back to QVC. Years ago we had gem and Diamonique days. QVC made the conscious decision to become a home and garden station a few years ago. Boring. Also the shipping policy is awful. I don't want to spend almost $9.00 to try on a blouse.

Re: QVC Stock Reaches 52-Week Low

millieshops — Thu, 15 Sep 2016 12:25:43 GMT

Be sure to compare it to other major retailers. I had looked at Nordstrom last week - they had dropped around 50% over the last year, but had rebounded a bit before this week's big market drops. QVC is definitely not alone.

Retail is an ugly spot in the stock market right now. There are general retailers in some of my mutual funds, but none at all in the stocks I pick for myself. Not enough potential profit compared to the risk.

Re: QVC Stock Reaches 52-Week Low

CalminHeart — Thu, 15 Sep 2016 12:28:28 GMT

As is typical for large corporations and congress, the easiest place to cut is at the lower levels. It's easier than addressing at the real problems, cutting unnecessary spending, and hurting those the who would be affected if real problems were addressed. It's just how things are done these days. IMO, it's unethical at best.

Re: QVC Stock Reaches 52-Week Low

CalminHeart — Thu, 15 Sep 2016 12:30:30 GMT

@GSPgirl wrote:
@handygal2 wrote:
Liberty Interactive-- QVC's stock-- reached a 52-week low on Sept. 14. Here's the link to a brief article.

The analysts covering this stock unanimously feel optimistic about it rebounding, however. Maybe QVC's attempt to cut its operating expenses is making the financial experts feel good.

But perhaps going forward the Q can think of ways other than laying off 100 local employees... like increasing sales. There are many ways to do just that, which have been discussed here often. For example: improve Quality, improve Value, improve Variety, restore a more customer-friendly shipping and return policy, and make the programming more watchable...

http://www.chesterindependent.com/2016/09/14/how-analysts-feel-about-liberty-interactive-corp-after-reaching-52-week-low/
Bring better jewelry back to QVC. Years ago we had gem and Diamonique days. QVC made the conscious decision to become a home and garden station a few years ago. Boring. Also the shipping policy is awful. I don't want to spend almost $9.00 to try on a blouse.

Q used to claim its place of honor in gold jewelry inventory. They have dumbed down gold so much that it's not worth buying. Yes, I know gold is expensive. But Q offers super cheap/flimsy junk or Arte d'Oro. There is a real market for something in between.

Re: QVC Stock Reaches 52-Week Low

Goldengate8361 — Thu, 15 Sep 2016 12:31:49 GMT

They need to study Amazon.....great customer service, super quick shipping, easy returns, better website, etc.

Re: QVC Stock Reaches 52-Week Low

Krimpette — Thu, 15 Sep 2016 12:39:38 GMT

So often, the website has gone down during peak order times....even times when some of the TSVs were being presented. Wonder how many sales dollars are lost during those down times. They definitely need a more robust system, or more talented IT people.

Oh.....and it might help if they would go back to more professionalism with the hosts. A few are still professional, but most of the newer ones, not so much.

Re: QVC Stock Reaches 52-Week Low

hopi — Thu, 15 Sep 2016 12:45:06 GMT

This new CEO really has done a poor job with everything.

Who knows maybe it's on purpose.

That being said since he has been on board the web site has made it impossible on several occasion for me to order which saved me money.

His shipping and return policy is a hugh turn off and his bogus prices makes it easier to shop elsewhere.

Re: QVC Stock Reaches 52-Week Low

bohogypsy — Thu, 15 Sep 2016 12:57:47 GMT

I don't think the shipping or return policy is a problem. They had to do something to stop people from ordering items in 3 different colors, 3 different sizes in order to see which fits best or which color they like best. Their returns had to be ridiculous. And that costs money. But what they need to do is offer some incentives. Free shipping over a certain dollar amount, as every other online retailer does. 20-30% off coupons. Look at Kohls. Cheap merchandise, flimsy fabrics, over-inflated original pricing. But they know how to bring in customers with "sales" and coupons. Qvc's idea of a deal is easy pay. I will never understand that. If you can't afford to pay cash for something, you shouldn't buy it. I've seen items with easy pays of $5 for 4 or 5 months? Really?

Re: QVC Stock Reaches 52-Week Low

QVCkitty1 — Thu, 15 Sep 2016 13:30:29 GMT

I just think that people's shopping habits have changed. Shipping charges are high everywhere, unless yo have prime or land on a deal. Yes, I know that I pay for prime, but for me it is worth it. All I know is I 'm older and I don't need anymore jewelry. I can only carry so many handbags and my kitchen won .t hold anymore gadgets. Young people seem to have different wants these days, and I don't know any younger people who shop QVC. Like the rest of you said retail is hard.

Re: QVC Stock Reaches 52-Week Low

GinaV24 — Thu, 15 Sep 2016 13:38:40 GMT

@handygal2 goes along with their low level programming efforts.

Re: QVC Stock Reaches 52-Week Low

millieshops — Thu, 15 Sep 2016 14:02:20 GMT

@Goldengate8361Would you payt $100 upfront for QVC the way Amazon Prime members do? I know for a long time what kept Amazon growing was the fee; same with Costco. It's the membership fees more than anything else that keeps them afloat.

I don't know how big QVC would have to be to make that work - Amazon is maybe 10X bigger than QVC with a huge commercial base that isn't available to QVC.

I'd be gone. I dropped Prime and Costco both. For what I buy, I figured out I was paying for other shoppers to get good buys. I wasn't saving anything. I'm on my second year with no Prime (that one was a perfect move for me), but I may end up rejoining Costco at some point. Right now I just go with a friend.

Re: QVC Stock Reaches 52-Week Low

lianne — Thu, 15 Sep 2016 14:20:10 GMT

QVC needs to appeal to a younger demographic because all the legacy clientele is approaching or at retirement these days. These people arent buying jewelry any longer and dont have the disposable income they used to have. Those that do arent finding what they want here any longer.

The older customers also dont buy as much and QVC offerings are stale. That is not the way to entice younger buyers from using Q as a resource. They have to make major changes to turn things around, like get new vendors that gen Y and millenials know and would tune in for.

Re: QVC Stock Reaches 52-Week Low

hopi — Thu, 15 Sep 2016 14:25:39 GMT

@lianne wrote:
QVC needs to appeal to a younger demographic because all the legacy clientele is approaching or at retirement these days. These people arent buying jewelry any longer and dont have the disposable income they used to have. Those that do arent finding what they want here any longer.
The older customers also dont buy as much and QVC offerings are stale. That is not the way to entice younger buyers from using Q as a resource. They have to make major changes to turn things around, like get new vendors that gen Y and millenials know and would tune in for.

Young people don't have disposable income as the middle class is being

disbanded by big corporations like Q and the government older customers are giving their children money to survive.

Re: QVC Stock Reaches 52-Week Low

Bhvbum — Thu, 15 Sep 2016 14:35:37 GMT

few comments on here really understand the retail market. Example "Why don't they just give free shipping." Shipping is not free, SOMEONE has to pay. It is either negotiated as low as it can be with a shipping partner and paid by the customer or by QVC. If QVC pays, that COST will get passed onto the customer in higher prices or QVC will have to reduce the cost of something else like labor or overhead or squeeze their vendors' prices.

Also saying someone is not doing their job is commenting on what they have no knowledge. Do you know the annual goals of the Corp and how they are fairing against them?

Re: QVC Stock Reaches 52-Week Low

Caaareful Shopper — Thu, 15 Sep 2016 15:21:56 GMT

The same grim results have hit HSN -- last week saw its stock price hit its 52-week low as well.

Re: QVC Stock Reaches 52-Week Low

Kachina624 — Thu, 15 Sep 2016 15:39:45 GMT

@hopi wrote:
This new CEO really has done a poor job with everything.
Who knows maybe it's on purpose.
That being said since he has been on board the web site has made it impossible on several occasion for me to order which saved me money.
His shipping and return policy is a hugh turn off and his bogus prices makes it easier to shop elsewhere.

@hopi New CEO? Mike George has been president and CEO since April 2006. I'd hardly call him "new".

Re: QVC Stock Reaches 52-Week Low

IMW — Thu, 15 Sep 2016 15:44:04 GMT

For me Prime is a terrific bargain!

Re: QVC Stock Reaches 52-Week Low

TY — Thu, 15 Sep 2016 16:19:55 GMT

Retail sales are faltering in bricks and mortar stores as well, sales were down in August. Consumers are not spending as much anywhere. Well, they are being cautious, and rightly so. If QVC is just one example, layoffs can happen quickly and without notice, and perhaps consumers are also experiencing this or know others who are going through this so they are putting the brakes on spending.

Re: QVC Stock Reaches 52-Week Low

stevieb — Fri, 16 Sep 2016 22:04:10 GMT

So, evidently, Boy George's talking points earlier in the week were intended to soften the blow for stockholders when this little tidbit hit the fan...

And with all due respect, this isn't about Nordstrom or Macy's or any other retailer's woes... It seems to me that just a few short years ago, the Once Mighty Q's mouthpieces were crowing about how, unlike other retailers, they'd weathered the recession well...

While it might well be true that retail in general is taking a hit right now, the Q's tanking numbers can largely be placed squarely on the doorstep of whoever thought it was advisable to offer the same brands and products over and over, day in and day out... and to do so at top dollar... Sharing in the afterglow would be whoever assessed that this formula was going to keep customers interested... Also basking in the limelight of failed business plans is whoever determined that it really wasn't necessary to have a fully functional website with a useful search feature... and add to that list of names responsible for this debacle whoever thought it was good business to ramp up shipping costs for customers at a time when others are ramping them down...

I'm really not surprised that HSN is tanking too... At the end of the day, it's all one big company and they both have employed very similar business plans. Aside from the fact that HSN, at least, does occasionally offer some customer incentives, more favorable shipping and real sales... their vision too has become very narrow... too narrow... to keep many customers interested over the long, long haul... Both entities increasingly lack essential variety, offer programming that is increasingly unwatchable and seem to foster host behaviors that are increasingly not likable...

As for that oft-used mantra about shipping not being 'free', once again, all I can tell you is that when I can order the same item elsewhere (usually for less) and pay less or nothing to get it home... that spells 'free' to me...