topic Re: Q Card in Q Talk

Q Card

Julz3170 — Sun, 28 Aug 2016 10:54:14 GMT

What the heck?! You get approved for the Q card, but cannot use it immediately to place an online order? Seems counterintuitive to me. Did not place my order because my Q card was not an option upon check out unlike other retailers ( cough..hsn, Eddie Bauer.Macy's etc).

Re: Q Card

Plaid Pants2 — Sun, 28 Aug 2016 10:48:38 GMT

When I applied for the Q card, I was able to use it on the item that I was buying.

Maybe it has to do with if you were buying a big ticket item that cost over a thousand dollars.

Maybe it has to do with how much you were aprooved for.

Just guessing.

Re: Q Card

Julz3170 — Sun, 28 Aug 2016 10:49:22 GMT

Can I now assume I will not receive my $20 e-card? If I cannot place my order and receive my e-card, then no thank you.

Re: Q Card

Julz3170 — Sun, 28 Aug 2016 10:51:53 GMT

Just trying to make some purchases well underneath my approved limit and still does not show up as an option upon checkout. I don't get it.

Re: Q Card

Julz3170 — Sun, 28 Aug 2016 11:04:42 GMT

I do not mean to be rude, but would rather not talk to a CSR. Their chat is unavailable. Oh well.. Guess I will cancel my Q Card later today then. Not worth the hassle and inconvenience.

Re: Q Card

KYToby — Sun, 28 Aug 2016 11:14:26 GMT

A simple call to customer service could have answered your question. A posting under customer service may have also gotten a response from one of the moderators later today.

Posting in this particular forum -- where you will only be interacting wither other QVC shoppers -- will get you nowhere. We have no idea what is going on. We cannot ;rovide guidance other than tell you to contact customer service which you seem reluctant to do.

Re: Q Card

KingstonsMom — Sun, 28 Aug 2016 11:44:01 GMT

@Julz3170 wrote:

I do not mean to be rude, but would rather not talk to a CSR. Their chat is unavailable. Oh well.. Guess I will cancel my Q Card later today then. Not worth the hassle and inconvenience.

@Julz3170

SInce CS doesn't 'open' until 7AM, maybe the chat is available now.

Also, you may try logging off of QVC, then back on before you'll see your Q card option? Just a guess, since I don't use a Q card.

I agree with @KYToby, posting this question under 'Customer Care' will get you an accurate response from the QVCSocialTeam@QVC.com, or you could email them at that email address.

Re: Q Card

software — Sun, 28 Aug 2016 12:21:25 GMT

Another shopper posted a similar experience in the Customer Care forum. QVC dropped the ball, this is not how it's supposted to work.

@Julz3170 wrote:
What the heck?! You get approved for the Q card, but cannot use it immediately to place an online order? Seems counterintuitive to me. Did not place my order because my Q card was not an option upon check out unlike other retailers ( cough..hsn, Eddie Bauer.Macy's etc).

Re: Q Card

KingstonsMom — Sun, 28 Aug 2016 14:52:10 GMT

@software wrote:
Another shopper posted a similar experience in the Customer Care forum. QVC dropped the ball, this is not how it's supposted to work.
@Julz3170 wrote:
What the heck?! You get approved for the Q card, but cannot use it immediately to place an online order? Seems counterintuitive to me. Did not place my order because my Q card was not an option upon check out unlike other retailers ( cough..hsn, Eddie Bauer.Macy's etc).

@software

The only thread I see in Customer Care on this same issue is by this same OP, after it was suggested that she post this concern there for resolution, which has had response from the Social Team......unless I missed a second one.

Re: Q Card

software — Sun, 28 Aug 2016 15:14:28 GMT

I missed that, thanks for clarifying.

@KingstonsMom wrote:
@software wrote:
Another shopper posted a similar experience in the Customer Care forum. QVC dropped the ball, this is not how it's supposted to work.
@Julz3170 wrote:
What the heck?! You get approved for the Q card, but cannot use it immediately to place an online order? Seems counterintuitive to me. Did not place my order because my Q card was not an option upon check out unlike other retailers ( cough..hsn, Eddie Bauer.Macy's etc).

@software

The only thread I see in Customer Care on this same issue is by this same OP, after it was suggested that she post this concern there for resolution, which has had response from the Social Team......unless I missed a second one.

Re: Q Card

KingstonsMom — Sun, 28 Aug 2016 15:20:17 GMT

@software

Re: Q Card

SXMGirl — Sun, 28 Aug 2016 15:27:40 GMT

My suggestion to anyone, any where, is that before you make your first post a problem and complaint against any company or person, go to those who can actually help you. No one on this board can provide answers to complaints regarding credit card problems or really anything that would be in the hands of customer service.

I am a fairly new poster but this is definitely not where I would have started a vent. Luckily, I have always felt that customer service has always treated me fairly when I have had dealings with them.

Re: Q Card

Plaid Pants2 — Sun, 28 Aug 2016 15:33:20 GMT

My feeling is that when a new person signs up and their very first post is a complaint about a company or person, that the author is usually a troll, and I have a hard time taking them seriously.

Re: Q Card

sparklestar — Sun, 28 Aug 2016 15:52:36 GMT

@SXMGirl wrote:
My suggestion to anyone, any where, is that before you make your first post a problem and complaint against any company or person, go to those who can actually help you. No one on this board can provide answers to complaints regarding credit card problems or really anything that would be in the hands of customer service.

I am a fairly new poster but this is definitely not where I would have started a vent. Luckily, I have always felt that customer service has always treated me fairly when I have had dealings with them.

@SXMGirl hit the nail on the head.