topic Re: WHAT is wrong with this website? in Q Talk

WHAT is wrong with this website?

Tantallum — Sat, 20 Aug 2016 18:04:05 GMT

I haven't been on the Q website since they did the recent update, but now that the fall stuff is coming out I have been buying more.

This webiste is a mess! Every time I click on something I takes 10-15 seconds for it to load. Every single click. WHY? It had never been super fast, but this is awful. Is it the videos on every item now? I just now went to buy a pair of shoes and by the time the darn page loaded my color and size is now on waitlist.

Please fix this.

Re: WHAT is wrong with this website?

MalteseMomma — Sat, 20 Aug 2016 18:25:19 GMT

I have been complaining about this site for years to no avail. This is the worst site of any site I shop on.

Yet,and i do not know why I continue to shop here. It is not great deals ,because iMO there aren't any.QVC is very expensive and always has been.

The only thing I can think is is ,"I grew up here"...............lol Habits are hard to break!

Re: WHAT is wrong with this website?

GCR18 — Sat, 20 Aug 2016 18:31:30 GMT

I use a kindle and haven't had any issues. At one point, IPad users were having trouble. Not sure if that got resolved.

Re: WHAT is wrong with this website?

Nana 727 — Sat, 20 Aug 2016 18:40:14 GMT

Not only is it a mess! I had to sign in twice just to place and order. THEN, while I was signed in for that, I came on here and had to sign in again! Do like Ebay, once your signed in, you can buy as long as you want, then sign out. Just once to sign in.

I've been shopping HSN. QVC clothes are not the same quality as they use to be, and some of the clothes on here, I wouldn't be caught dead in...as in LOGO!

Re: WHAT is wrong with this website?

Tantallum — Sat, 20 Aug 2016 18:42:39 GMT

@GCR18 wrote:
I use a kindle and haven't had any issues. At one point, IPad users were having trouble. Not sure if that got resolved.

I use an HP laptop (bought from the Q!!!!) and I do not have issue like this on any of the other numerous websites I regularly visit. Glad you do not have issues, but if SO many people are, it seems like it would behoove the Q to fix this. If most of your sales are done online and your website is the pits, I have to imagine it will have a negative impact on sales...

Re: WHAT is wrong with this website?

Mz iMac — Sat, 20 Aug 2016 18:46:37 GMT

@Tantallum

No problems here using a comp. You did not provide any system info for the IT techs to check for you.

1 - Are you using a comp or a mobile device?

2 - If comp, are you using a Mac or a PC?

3 - Which OS or iOS are you using?

4 - Which browser & version?

5 - Restarted your device or comp?

Hopefully, a MOD will see your post & move it from the Q Talk forum & to the correct forum so that they can refer your post to the QVC IT folks.

Re: WHAT is wrong with this website?

susan kay — Sat, 20 Aug 2016 19:06:10 GMT

@Mz iMac, YES, good idea! I have an HP laptop and don't have problems.

Re: WHAT is wrong with this website?

chickenbutt — Sat, 20 Aug 2016 20:26:42 GMT

One thing that has been weird for me today and yesterday is clicking on the forum links at the left. Both times I was on PC laptops, yesterday my Win10 laptop and today one of my Win8.1 laptops.

It seems like sometimes one of them isn't live and I had to learn to just click on it once and then it would become a live link again and I could click one more time and it would open the forum.

Being that I'm not an IT expert, I have no idea why or what this is. Maybe somebody else understands it.

Other than that I haven't had problems on the site.

ETA - FWIW, I also wanted to mention that I'm frequently getting these pink 'we've moved...' messages when I click on the forum names.

Re: WHAT is wrong with this website?

MacDUFF — Sat, 20 Aug 2016 21:00:37 GMT

@Keyai

See @chickenbutt's post below...it wasn't just me! No problems thus far today (told you lol).

Re: WHAT is wrong with this website?

dooBdoo — Sun, 21 Aug 2016 01:48:36 GMT

I've only seen 3 new glitches. Earlier today the image we see when we click on "Forums" switched from the cherry blossom branch back to the old 3-image Christmas pix. Then it changed, again, to the cherry blossoms. And if I'm on my iPad, I do see the problem when clicking on the forum names that @chickenbutt described. Also, for a while my iMac's native emojis weren't recognized here, then that righted itself a few hours later.

It appears to me they've "adjusted" their website software again in the past couple of days. It does help to know the specifics of each person's hardware/software. In this case it's probably best to give it a couple of days and see if it settles down.

I only sign in one time during the day, and the site keeps me logged in for most or all of the day. A reminder, though, that logging into the shopping area isn't the same as the Community... so that's why we see a second login required. The level of security is different. Just think of them as 2 separate websites.

(I use iPad 3 and iPhone 5, iOS v. 9.3.4, and iMac, OS X 10.11.6. On the Mac I use 2 browsers: Firefox 48.0.1 and Chrome 52.0.2743.116. I clear browser cookies/cache/website data at least once a day on all 3 devices.)

(tagging @Keyai, @Eva-QVC, @Beth-QVC)

Re: WHAT is wrong with this website?

Beth-QVC — Sun, 21 Aug 2016 01:58:09 GMT

@dooBdoo

Thank you - will ensure Keyai has the information.

Beth QVC

Re: WHAT is wrong with this website?

dooBdoo — Sun, 21 Aug 2016 01:59:48 GMT

@Beth-QVC wrote:
@dooBdoo
Thank you - will ensure Keyai has the information.
Beth QVC

Thanks, @Beth-QVC!

Re: WHAT is wrong with this website?

sandraskates — Sun, 21 Aug 2016 04:24:29 GMT

chickenbutt wrote:
One thing that has been weird for me today and yesterday is clicking on the forum links at the left. Both times I was on PC laptops, yesterday my Win10 laptop and today one of my Win8.1 laptops.

It seems like sometimes one of them isn't live and I had to learn to just click on it once and then it would become a live link again and I could click one more time and it would open the forum.

@chickenbutt Just so know - I noticed the same issue today. I'm on an HP laptop with Win10 and use Firefox.

Re: WHAT is wrong with this website?

Rozziemae — Sun, 21 Aug 2016 04:44:59 GMT

I have the same problem!Only with QVC web site. HSN is 100% a better Website.I hate that they took away our zoom capability, Cannot see the items up and close! The small videos are to small and the larger videos are gritty and not clear! Please,Please Fix!!!!

Re: WHAT is wrong with this website?

apple1964 — Sun, 21 Aug 2016 14:35:46 GMT

I have no problems ordering from my two HP computers or my other devices.

Re: WHAT is wrong with this website?

ALRATIBA — Sun, 21 Aug 2016 15:44:54 GMT

@sandraskates wrote:
@chickenbutt wrote:
One thing that has been weird for me today and yesterday is clicking on the forum links at the left. Both times I was on PC laptops, yesterday my Win10 laptop and today one of my Win8.1 laptops.

It seems like sometimes one of them isn't live and I had to learn to just click on it once and then it would become a live link again and I could click one more time and it would open the forum.

@chickenbutt Just so know - I noticed the same issue today. I'm on an HP laptop with Win10 and use Firefox.

Same here .... yesterday and today.

Re: WHAT is wrong with this website?

SeaMaiden — Sun, 21 Aug 2016 17:51:52 GMT

@chickenbutt wrote:
One thing that has been weird for me today and yesterday is clicking on the forum links at the left. Both times I was on PC laptops, yesterday my Win10 laptop and today one of my Win8.1 laptops.

It seems like sometimes one of them isn't live and I had to learn to just click on it once and then it would become a live link again and I could click one more time and it would open the forum.

Being that I'm not an IT expert, I have no idea why or what this is. Maybe somebody else understands it.

Other than that I haven't had problems on the site.

ETA - FWIW, I also wanted to mention that I'm frequently getting these pink 'we've moved...' messages when I click on the forum names.

@chickenbutt Yes, I am also getting that page about we've moved almost every other click....what is up with that? QVC has the WORST website!

Re: WHAT is wrong with this website?

dooBdoo — Mon, 22 Aug 2016 07:04:31 GMT

Re: WHAT is wrong with this website?

febe1 — Mon, 22 Aug 2016 02:45:14 GMT

I ordered HSN's "Fix It" for my computer. They say "trojans" and "malware" will get in even with the very best anti-virus protection. The reviews are great for this, and I'm hoping it will take care of the slowness and pop-ups that attack themselves from retail sites, etc. I'm hoping it will help with the slowness of the Q site, thinking maybe it's this instead of the Q. Maybe.... They cost $78., and it's lifetime use for three computers with recommended use weekly or however often you wish. The reviews are very good.

Re: WHAT is wrong with this website?

Carol08 — Mon, 22 Aug 2016 12:34:40 GMT

I get that pink error message, also, when I click on the forum topics to the left. It is very frustrating, and I hope the techs will fix this. It started last night, and is continuing this morning. I was hoping it would be fixed by now - but I still can't get on some of the forum topics to the left.