topic Re: What did I expect??? in Q Talk

What did I expect???

cubagal — Sun, 14 Aug 2016 17:24:05 GMT

I made an order on Aug. 10, and I checked the status today, 8/14, and it said IN PROCESS. 4 days???? That has never happened to me before, so, I contacted customer service, via the chat. Girl named Stacey, gave me no answer to my question, and left me hanging, so I had to end the chat. WOW!!! QVC has slipped to the bottom, in my mind. The old saying TOO BIG FOR YOUR BRITCHES might refer to QVC at this time. Wish Mr. Segal still had the company, it was very good when he owned and operated it. Sad sad sad. I am a 25 plus years customer, and I went from many order a year, to now, only a few, and it is getting fewer and fewer by the day.

Re: What did I expect???

KingstonsMom — Sun, 14 Aug 2016 17:34:03 GMT

Usually, my orders always take 3 days, maybe 4, to ship.

I thought this was the 'norm'and I've shopped here for 21 years!

Re: What did I expect???

cubagal — Sun, 14 Aug 2016 17:34:41 GMT

I guess it is the "norm" now.

Re: What did I expect???

Mz iMac — Sun, 14 Aug 2016 17:37:34 GMT

@cubagal

"Girl named Stacey, gave me no answer to my question, and left me hanging, so I had to end the chat."

So why didn't you call CR over the phone & asked to speak w/a supvisor?

Re: What did I expect???

WSfan — Sun, 14 Aug 2016 17:38:03 GMT

Had this happen to me about 2 months ago. Order in process, in transit, whatever, to UPS. Never got there in 5 days. Called QVC. Rep told me that they can't do anything for NINE days. Thought that was ridiculous, so called Customer Service after a week with the tracking message unchanged. She reordered the item for me, and I receive it in a reasonable amount of time. This is the second time that this has happened to me. Years ago it was with a Laura Geller TSV. Never got to UPS. Could not reorder. I figured I wasn't meant to have it.

Re: What did I expect???

QVCkitty1 — Sun, 14 Aug 2016 17:38:10 GMT

My orders seem to say they are in process for along time, but then I get them really fast, so it seems like there is a disconnect with the tracking info.

Re: What did I expect???

Krimpette — Sun, 14 Aug 2016 17:42:51 GMT

Four days in process isn't all that unusual, especially since one of those days since placing your order is a weekend day. Sometimes things ship sooner, but not always.

Re: What did I expect???

Susan-QVC — Sun, 14 Aug 2016 17:44:28 GMT

@cubagal I am sorry for the disappointment with this order. After checking on the order, it shows the order as loaded and will most likely show shipped by tomorrow. I will make sure to pass along your feedback.

Susan Q-Social

Re: What did I expect???

duster95 — Sun, 14 Aug 2016 17:45:19 GMT

I placed an order on Saturday the 6th, and as of Friday the 12th, it still showed as "in process". Well, late Friday afternoon, guess what UPS delivered. LOL I got the shipping notice via email yesterday.

Re: What did I expect???

homedecor1 — Sun, 14 Aug 2016 17:48:40 GMT

well it's better than Vera Bradley!!! I ordered on 8/4/16 a bday gift for this week .... Just shipped on 8/12 from GEORGIA warehouse via USPS/FedEx .... Schedule arrival 8/18/16 ....and I live in FL

must be walking here!!! I should have just drove to their warehouse and picked it up ... Of course, that's being sarcastic!

I actually when ordering from Q as they hardly use UPS anymore I get my orders fairly quick (less than 7 days).

Re: What did I expect???

qualitygal — Sun, 14 Aug 2016 17:51:15 GMT

Don't count Sat & Sun. Makes it two work days. When a boat load buy the same item, it seems to slow down my purchases processing.

Re: What did I expect???

Day1128 — Sun, 14 Aug 2016 18:01:07 GMT

QVC is the worst for tracking. The tracking info available is never consistent. I had a package ship 8-3, with EDD of 8-11. The package did arrive on 8-11, but even on delivery day there still was nothing showing that the package was even in transit.

I don't know why QVC can't get it together with tracking. Any other online vendor I use either has tracking info connected directly to the company transporting the package or the vendor provides some type of tracking.

Re: What did I expect???

lucymo — Sun, 14 Aug 2016 18:02:21 GMT

@cubagal I placed an order on 8-11 and decided to order another of the same item number on 8-13 and as of today, 8-14 both are still 'in process' but both have the same EDD. Now, the EDD thing is what irritates me. How can that be when there is that time between the orders and yet have the same EDD?

I've shopped here for more than twenty years so I know how it's supposed to work but isn't working anymore, for me anyway. I have to find a new place to shop.

Re: What did I expect???

sunshine45 — Sun, 14 Aug 2016 18:08:38 GMT

this statement is posted right on this website. even if your order says "in progress" for four days, it sounds like it should still get there within 7-10 BUSINESS days.....which can be over two weeks.

You'll receive an estimated delivery date as part of your checkout information before you submit your order. The information below should be used as a guide. The most accurate information will always be the estimated delivery date and tracking number for your order.

Standard Delivery: Allow 7-10 business days from your order date for delivery.

Re: What did I expect???

lucymo — Sun, 14 Aug 2016 18:08:46 GMT

@Krimpette wrote:
Four days in process isn't all that unusual, especially since one of those days since placing your order is a weekend day. Sometimes things ship sooner, but not always.

@Krimpette It is too long if someone who ordered same time and they have received their order while yours is still ' in process.' Just sayin' That has happened to me more than once.

Re: What did I expect???

Krimpette — Sun, 14 Aug 2016 18:44:48 GMT

@lucymo I understand that. I experience that all the time with HSN on their craft days. Many folks receive the same item days before I do. But mine always comes within the advertised EDD.

Re: What did I expect???

GCR18 — Sun, 14 Aug 2016 19:13:46 GMT

It doesn't sound abnormal to me. Is the item going to miss the estimated delivery date. I usually don't look for tracking until a week after I order. Sometimes it's there, sometimes not. I get most things USPS. That's my only complaint.

This week I received a pair of earrings. It came in a brown envelop. The mail lady put it in the mailbox, it was sticking out and the door was open. She just needed to push it in a couple inches. I saw the mail truck drive away, so nobody else touched the mailbox. I've never had anything stolen, but that may have been an invite.

Re: What did I expect???z

KYToby — Sun, 14 Aug 2016 19:46:45 GMT

Seriously? How about a little patience.

You ordered something Thursday. It is now Sunday. As you may be aware, things do not ship out on weekends.

Additionally, how would a customer service rep know what is going on with the package? They can only see what you yourself can already see. It is in process. It is not as if they are in the same room (or ssame city) as the warehouse.

Unless you are ordering heart medication from QVC, there is nothing they sell that you have to have immeditely. Just calm down. Your package should arrive by their estimated delivery date.

Sheesh!

Re: What did I expect???

lucymo — Sun, 14 Aug 2016 20:31:42 GMT

@GCR18 wrote:
It doesn't sound abnormal to me. Is the item going to miss the estimated delivery date. I usually don't look for tracking until a week after I order. Sometimes it's there, sometimes not. I get most things USPS. That's my only complaint.

This week I received a pair of earrings. It came in a brown envelop. The mail lady put it in the mailbox, it was sticking out and the door was open. She just needed to push it in a couple inches. I saw the mail truck drive away, so nobody else touched the mailbox. I've never had anything stolen, but that may have been an invite.

@GCR18 Your post brings up another good reason for the tracking to be up to date. I try to be home when tracking shows a package out for delivery. I receive a lot of packages and so far have not had any of them stolen, maybe because I watch for the delivery people.

I find if I put the tracking number in at UPS it is more up to date. Not so with USPS, just doesn't work for me.

Re: What did I expect???

GCR18 — Sun, 14 Aug 2016 21:22:46 GMT

@lucymo usually I'm not home when I get deliveries. Once I know it's USPS, the tracking will update when it's out for delivery. At any rate, it would be nice if the tracking was updated.