topic Re: Sent someone else's return... in Q Talk

Sent someone else's return...

Tantallum — Thu, 16 Jun 2016 00:38:21 GMT

I ordered an attitudes by Rene top and received it recently. I opened it today and it is clearly someone else's return. It is rolled into a wrinkled ball, has pet hairs on it AND it still has the QVC return form stuck onto the shirt!!! with this other customer's info on it (address, return reason, etc).

I understand that they send out clothing returns if they are not defective, just like at B&M stores, other people try on the clothes. But I just can't believe that they would not take the time to ensure that the item was clean and properly packaged...and for Pete's sake remove the other customer's return form!

I am sending this back, as I did not pay $35 for someone else's dirty wrinkled laundry. I sure hope I do not have to pay return shipping. Has this ever happened to anyone else?

Re: Sent someone else's return...

pommom — Thu, 16 Jun 2016 00:45:03 GMT

tantallum99, I would notify c/s right away so that your account will be noted. Surely, they will refund the entire amount.

Re: Sent someone else's return...

SunValley — Thu, 16 Jun 2016 02:05:43 GMT

@Tantallum I agree with you, this is not what you expect when buying something new. I am sure Q will refund your return postage.

Re: Sent someone else's return...

Silver Fox1 — Thu, 16 Jun 2016 05:03:10 GMT

@pommom wrote:
tantallum99, I would notify c/s right away so that your account will be noted. Surely, they will refund the entire amount.

Even if you call c/s and they note on your account to issue a full refund of all shipping charges be sure and keep check on it and make sure when is has been refunded that you have been given a FULL refund !!!!!

Re: Sent someone else's return...

AKgirl2 — Thu, 16 Jun 2016 05:49:02 GMT

@Tantallum wrote:
I ordered an attitudes by Rene top and received it recently. I opened it today and it is clearly someone else's return. It is rolled into a wrinkled ball, has pet hairs on it AND it still has the QVC return form stuck onto the shirt!!! with this other customer's info on it (address, return reason, etc).

I understand that they send out clothing returns if they are not defective, just like at B&M stores, other people try on the clothes. But I just can't believe that they would not take the time to ensure that the item was clean and properly packaged...and for Pete's sake remove the other customer's return form!

I am sending this back, as I did not pay $35 for someone else's dirty wrinkled laundry. I sure hope I do not have to pay return shipping. Has this ever happened to anyone else?

How unpleasant and maddening was that? Like mentioned,
make sure you get a full refund.

Re: Sent someone else's return...

PINKdogWOOD — Thu, 16 Jun 2016 10:44:24 GMT

@tantallum99 "we get other's returned items as long as they're not defective" - this is a HUGE statement. I'd like to agree but I cannot because I've received returned items that are definitely NOT in good shape, not clean, and defective.

I'd be checking in with CS on this one for a FULL REFUND as well the item you ordered.

Re: Sent someone else's return...

SeaMaiden — Thu, 16 Jun 2016 12:15:42 GMT

@Tantallum wrote:
I ordered an attitudes by Rene top and received it recently. I opened it today and it is clearly someone else's return. It is rolled into a wrinkled ball, has pet hairs on it AND it still has the QVC return form stuck onto the shirt!!! with this other customer's info on it (address, return reason, etc).

I understand that they send out clothing returns if they are not defective, just like at B&M stores, other people try on the clothes. But I just can't believe that they would not take the time to ensure that the item was clean and properly packaged...and for Pete's sake remove the other customer's return form!

I am sending this back, as I did not pay $35 for someone else's dirty wrinkled laundry. I sure hope I do not have to pay return shipping. Has this ever happened to anyone else?

@Tantallum THAT is so DISGUSTING! Wow what happened to the Quality in QVC's name ? As the hosts always say you never try on clothes from QVC that have been tried on before like when you shop in the stores.... what a bold faced lie. Who knows what you get when they send out dirty clothes... bed bugs come to mind.

Yes, I had this happen to me... a dirty kleenex was in the pocket of a skirt I purchased one time.... that is pretty disgusting as well.

Re: Sent someone else's return...

Boehm Collector — Thu, 16 Jun 2016 13:08:37 GMT

@Tantallum wrote:
I ordered an attitudes by Rene top and received it recently. I opened it today and it is clearly someone else's return. It is rolled into a wrinkled ball, has pet hairs on it AND it still has the QVC return form stuck onto the shirt!!! with this other customer's info on it (address, return reason, etc).

I understand that they send out clothing returns if they are not defective, just like at B&M stores, other people try on the clothes. But I just can't believe that they would not take the time to ensure that the item was clean and properly packaged...and for Pete's sake remove the other customer's return form!

I am sending this back, as I did not pay $35 for someone else's dirty wrinkled laundry. I sure hope I do not have to pay return shipping. Has this ever happened to anyone else?

@Tantallum .. I once ordered a new B. Makowsky Handbag... not an "as is". When it arrived it still had the previous owner's candy, empty candy wrappers and half eaten candy inside. Naturally I immediately called CS and demanded that they pay for the return shipment. I no longer purchase as much from the Q as I once did.. but when I do I carefully examine all the products when they arrive to be sure they are not returns.

Re: Sent someone else's return...

newname0 — Thu, 16 Jun 2016 14:04:07 GMT

I think I found the problem.

Re: Sent someone else's return...

DiAnne — Sat, 18 Jun 2016 15:26:46 GMT

Somewhere on these boards I once read that if the sticker on the plastic bag the item comes in is rectangular it is a new item and if it is square it is a return.

Re: Sent someone else's return...

seaBreeze — Sat, 18 Jun 2016 18:15:06 GMT

Yes, it's happened more than once! Yet when I order an "As-Is" item .... it is actually 'brand new' most times. Never should a customer receive a "return" item when paying full price no matter the condition.

I return with a "letter" of dismay ... so I DO NOT GET CHARGED FOR THE RETURN FEE.