topic Re: food refund rant in Q Talk

food refund rant

MalteseMomma — Fri, 10 Jan 2014 22:49:07 GMT

WOW!!! I ordered those meat loaf cupcakes. right after I ordered I got a call about a death in my family in another state ,so I immediately tried to cancel the order.I couldn't of course.QVC has no way of e-mailing the company to stop the order from shipping.......lol......what a joke!! So I called everday for days and days to cancel by phone ,online and through CS not able to.Meanwhile the order is not shipping for way over a week.

I got stuck in the airport ,not able to get home because of the snow storm,so I kept calling to cancel order which still had not shipped.couldn't cancel.

Finally get home wed,10 days later, after a long flight delay and they just arrived last night.So it worked out ok anyway.I was home in time to accept delivery.Which was good.

So,I cooked them and find they are loaded with peppers and I am highly allergic to peppers.

Nowhere did they say peppers are in them.I just watched the video, listened for it and they did not mention peppers.

Called CS for refund.CS service said I should have called CS for ingredient list before I ordered. Who does that ??? CS says they say on tv the ingredients,NO they did not say peppers,watch it CS and you will see no peppers are mentioned.

CS says they will have to ask corporate heads if I can have a refund,because I returned another food item. A cake that was sitting in the UPS station for 4 days and smelled like fuel (which other customers complained about the same thing another CS rep stated) and had to be thrown away, and MRs Prindables apples that were tossed around loosely,unprotected, in a crushed box and arrived broken and uncoated and a week late.

So I am being blamed for their mistakes .OK Q , I was a QVC queen,spending mega bucks every month (thousands monthly,all Pd in full monthly) for over 20 yrs. but I'm getting smarter now and I will shop elsewhere after this ! What do they think ,I'm purposely buying food and not wanting to pay for it???

All of this could have been avoided by sending that company an e - mail to cancel that order way back in the beginning.Every company uses e-mails ,what planet are you living on QVC???

Re: food refund rant

Nadjalu — Sat, 11 Jan 2014 05:15:32 GMT

Talk with another rep. I have bought many food items over the years and also got refunds for several I complained about.

Re: food refund rant

Suhse — Sat, 11 Jan 2014 05:17:16 GMT

I'm a Dietitian and sorry if this sounds like a lecture, Please be sure of what you're ordering, if you have major allergies. If you have to call and ask, be proactive and do so. It might be a nuisance, but, we're talking about your health. Peppers might cause G.I. Irritation, but, they're not commonly a source of serious allergy, so I can see how they might not be mentioned. I've heard of folks getting the too many returns warning letter, but, I've never heard of anyone being denied a return, if it's within 30 days. If QVC thinks you're abusing the return policy, they would have the right to close your account, but, until then, I'd think they would have to honor their return policy. Thousands of $$ a month for 20 years, Yowza! Bless your heart. I can't imagine spending that kind of money with any company. Maybe when that mysterious ship comes in!

Re: food refund rant

Kachina624 — Sat, 11 Jan 2014 05:28:10 GMT

I can understand their position. First, food is not like other products which can be returned and sold to another customer. It's a total loss for QVC. Secondly, there was nothing wrong with the shipment you received. Thirdly, you've asked for refunds on other food orders, establishing a pattern. I'd suggest you refrain from ordering food products.

Re: food refund rant

blackhole99 — Sat, 11 Jan 2014 07:05:37 GMT

I would ask to speak to someone with authority who could give you a straight answer on a refund. QVC says you can get a refund on any thing you purchase for any reason if it's returned within 30 days. The idea that any one is trying to pull something should not be an issue as long as you follow their rules. You are buying from QVC in good faith, they need to respect the customer.

Re: food refund rant

Big Sister — Sat, 11 Jan 2014 13:24:02 GMT

It's really sad that the customer does not come first with QVC. I would hope they would bend over backwards to make you happy. Like Amazon does.

Re: food refund rant

MalteseMomma — Sat, 11 Jan 2014 19:10:25 GMT

Thanks for the nice replys. It is very rare return anything in all the years I have shopped here. I'm ashamed if they think I have a pattern of returning food. My returns were QVC's fault not mine.The food in the previous 2 orders were damaged.

Re: food refund rant

suzyQ3 — Sat, 11 Jan 2014 19:26:14 GMT

N/m.

Re: food refund rant

MalteseMomma — Sat, 11 Jan 2014 19:31:13 GMT

I called again today and the nice CS rep a MAN refunded my order.Maybe yesterdays CS rep was just not having a good day.If I had not tried to cancel the day I ordered ,and for 10 days after that I would not have asked for a refund.They should have e-mailed that company and canceled my order.They had 10 days to do that before it shipped.

Thanks for telling me to call again. I was very ashamed to call back but I did.Thanks ladies.

Explination of my spending, (which I know I owe to no one) but I suppose no one believes me...............is..

I have spent thousands monthly over 20 yrs since my DH died and I became a very rich widow. I got hooked on QVC and shopping. There was nothing to stop me and I can well afford every penny I spend. I am a very lucky woman that my DH provided for me so well.I have no other bills except for what I choose shop for. I am very lucky in that dept.

I thank God I am so Blessed.

The story of my life is now online everywhere..........

Re: food refund rant

peggyhbsl — Sun, 12 Jan 2014 01:09:50 GMT

Rich or poor, no customer should be blamed for a product that is not right. Also, QVC is forever saying to order something and try it and if you are not satisfied just simply return it. This customer went out of her way to try to cancel, IMO she shouldn't have had to go through this.

The bottom line is without the customer there simply would be no QVC.

Re: food refund rant

febe1 — Sun, 12 Jan 2014 02:01:13 GMT

I think you had a poor CS rep. I called years ago with a food complaint, and the CS rep offered refund before I even got the entire complaint out. Sometimes you have to go higher. Under your circumstances, CS should have offered to do the calling and cancellation for you!

Re: food refund rant

maryebrown_1 — Sun, 12 Jan 2014 03:02:09 GMT

Food allergies are often unknown until eating something with the allergen in it triggers a reaction...and it can be deadly!

Many food items here do not list all the ingredients and the Q should require every item that they sell have a comprehensive list of everything in the product, including all spices used, no matter how miniscule. JMVHO

Re: food refund rant

Marianne1 — Sun, 12 Jan 2014 13:58:03 GMT

the ingredients ARE listed on the item online.

Re: food refund rant

Group 5 minus 1 — Sun, 12 Jan 2014 16:53:19 GMT

I do not think all of their CS's are properly trained. Some of them do not even know what I am talking about as far as products go.

Re: food refund rant

MalteseMomma — Sun, 12 Jan 2014 19:08:20 GMT

Marianne, I did not know they posted the ingredients in the nuto.info secition ,even how to cook it.I never saw that before.

I posted in the sug thread last month that they should tell us how to cook things because I only microwave.I live alone and never cook things. I never saw that info before.

I will make sure I ask next time or check out that info if I ever order again,actually I'm afraid to order anything,they may think I'm just asking for free food again..

Thank you all

Re: food refund rant

bells4me — Sun, 12 Jan 2014 19:12:07 GMT

Years ago I called to return KC steakburgers & the crab cakes. Both times I was issued an immediate refund & told to dispose or use them whichever I wished. I guess they have changed their policy, but I have never ordered food on tv again. Their prices are ridiculous anyway.

Re: food refund rant

IamDoodles — Mon, 13 Jan 2014 03:40:04 GMT

On 1/12/2014 Marianne is said:
the ingredients ARE listed on the item online.

Only a selected few provide this info.

Re: food refund rant

BlakeWW2 — Mon, 13 Jan 2014 18:36:35 GMT

Wow

Re: food refund rant

PixieMouse — Tue, 14 Jan 2014 03:30:54 GMT

I also received an unpleasant letter regarding 2 frozen items I'd recently ordered. First was the chicken potstickers that arrived damaged. The reshipment was all pork (which I don't eat for religious reasons). They isssued a refund.

Second QVC-caused mishap was a frozen dessert that arrived warm to the touch. Another refund.

Neither of these were a case of me changing my mind or just "not liking" the items. They were damaged and/or defective (as are too many of their non-food items lately).

Before Christmas, I ordered a blanket and a completely empty box arrived. No packing slip, no blanket.

Halo scanner/mouse TSV from before Christmas? Piece of junk, and it's going back tomorrow.

I'm a charter QVC member (since 1987) and I'm getting very tired of having QVC point their finger at me--and many others--for returns caused by their rapidly-slipping quality standards. Their business is based on people buying items on faith, since products can't be touched, tried on or tasted beforehand...and the customer has zero control over QVC's slipshod shipping.

Nasty posters, don't waste your keystrokes replying that I should have known better, should have done this or that, etc. Or my favorite "Oh, I never would have ordered that in the first place..."

Re: food refund rant

Daysdee — Tue, 14 Jan 2014 04:31:06 GMT

Years ago refunds were given with no hassle. I don't think it is the same today.