topic Re: Insider Q Magazine in Q Talk

Insider Q Magazine

Alexa6352 — Fri, 22 Apr 2016 14:51:34 GMT

I have been trying for Months to get this magazine. It started last Sept or Oct. I sent the E-mail,they responded that it would take about 8 weeks..Well 8 weeks came and nothing. I re-emailed them and they answered and sent me a magazine in January,saying that I should be getting it every month..Well,you guessed it..NOTHING since January..so, I recently e-mailed them again and this morning they CALLED ME!

They apologized for all the confusion and they said they are working on correcting this and in the meantime she is mailing me May & June..

Re: Insider Q Magazine

GCR18 — Fri, 22 Apr 2016 15:15:48 GMT

It took a couple attempts to get it going for me. I've received them 3 months in a row, so I think it's fixed. Plus this month I also got the email link.

Re: Insider Q Magazine

todaysrx — Fri, 22 Apr 2016 16:53:15 GMT

I sent an initial email request for the magazine on 8/31/15 and got my first issue in the mail in November 2015. I've gotten the email links since November, I think.

In February, I posted that I never got the January issue in the mail and one of the Mods (I think Beth) got on the horn and mailed me the January and February issues, which I got like two days later. No problems since then.

I think they get a lot of requests, at times more than others, and it does take awhile to fully kick in/cycle through. My sister put in a request in March and was told she'd get her first issue in the mail in June.

Re: Insider Q Magazine

todaysrx — Fri, 22 Apr 2016 17:01:43 GMT

I meant to add this:

Make sure your all of your contact information is up to date with your QVC account. Correct email, mailing address, and phone number.

An easy way to prevent further hold ups!

Re: Insider Q Magazine

StateofMichigan — Thu, 28 Apr 2016 11:28:13 GMT

I have had the same problem I was getting it for months no problem never received April 2016 and now it's almost May and I still haven't received the May issue I call customer service and I get a different answer every time I email them I get a generic reply the April issue went out late will resend it to you but come on it's been eight weeks no April issue and now no May issue to be quite honest with the amount of money I spend at Qvc they should overnight me a copy of the silly magazine I don't know what's going on with Qvc and their customer service but I have noticed they're not as helpful as they once were

Re: Insider Q Magazine

Carol08 — Thu, 28 Apr 2016 14:38:10 GMT

I just tried to sign up with Insider Q, and received the message that they are sold out.

Re: Insider Q Magazine

Susan-QVC — Thu, 28 Apr 2016 17:06:52 GMT

@Carol08 I was able to get you signed up for the Insider.

Please know that it may take between one and two months to begin receiving paper copies, once you begin receiving paper copies you can elect to receive Insider Magazine via e-mail. You can do this by visiting your account preferences on QVC.com, simply elect to receive e-mails! If you have any additional questions, please feel free to reach out to our Customer Service team at 888-345-5788.

Enjoy ! :-)

Sincerely,

The QVC Social Team

Re: Insider Q Magazine

Tsukiko — Thu, 28 Apr 2016 17:49:55 GMT

@Susan-QVC wrote:
@Carol08 I was able to get you signed up for the Insider.
Please know that it may take between one and two months to begin receiving paper copies, once you begin receiving paper copies you can elect to receive Insider Magazine via e-mail. You can do this by visiting your account preferences on QVC.com, simply elect to receive e-mails! If you have any additional questions, please feel free to reach out to our Customer Service team at 888-345-5788.
Enjoy ! :-)
Sincerely,
The QVC Social Team

This doesn't work as I've tried signing up for the email version repeatedly over the years and nothing happened. I do get the magazine but why not the email? I also signed up for the preview order for TSV's emails and don't get those. It's frustrating when a TSV comes on and sells out in one airing because those who got the advanced email already ordered before it aired (ex. Barbara Bixby Flower ring sold out in 15 minutes.) I do get the daily TSV emails which is not the same as the preorder TSV emails.

Re: Insider Q Magazine

DJs mom — Thu, 28 Apr 2016 20:16:10 GMT

@Susan-QVC, I get the paper copy of the Insider but I do not get the email link, nor do I receive the TSVpre-order emails. I used to receive them but no longer. I am signed up to receive QVc emails, so that is not the issue. Can you please check on this for me?

Re: Insider Q Magazine

Tsukiko — Sun, 01 May 2016 22:27:46 GMT

Is anyone going to address our comments or are we going to continue to be ignored? Surely someone should be able to look into this and give us some kind of response. Not cool Q!

@DJs mom wrote:
@Susan-QVC, I get the paper copy of the Insider but I do not get the email link, nor do I receive the TSVpre-order emails. I used to receive them but no longer. I am signed up to receive QVc emails, so that is not the issue. Can you please check on this for me?

Re: Insider Q Magazine

Q4u — Sun, 01 May 2016 22:52:59 GMT

I LOVE this magazine~! I've already purchased the OrYani handbag in the March issue and just ordered the TSV Josie Maran Body Butters! Love the schedule in the middle (missed getting them in the packages).

I turned off my email preferences from QVC (that I had ON in order to get the special TSV advance email) BUT I was getting every email ever written, often several in the middle of the night. Even with my phone sound turned off, it still vibrates and I'd hear them.

So I'm very happy receiving this magazine... Thanks QVC!

Re: Insider Q Magazine

Tsukiko — Mon, 02 May 2016 00:19:39 GMT

Well I have my email settings ON and still get no insider preorder emails. Let me be clear once again, I get the Insider mag in the mail, I get the daily TSV in my email but I get no Insider email with the link to the online Insider and I get no preorder advance TSV emails that occasionally get sent out. I just don't get why some get it and some don't if you receive the mag. Once again I have my email settings ON for all categories.

Re: Insider Q Magazine

cancun08 — Mon, 02 May 2016 11:38:55 GMT

@Tsukiko I am in the same predicament as you. This is very frustrating and have given up trying to get it straightened out.

Re: Insider Q Magazine

Susan-QVC — Mon, 02 May 2016 15:31:07 GMT

@DJs mom I have emailed you regarding this issue.

Re: Insider Q Magazine

DJs mom — Mon, 02 May 2016 16:19:59 GMT

@Susan-QVC, thank you. I read the email and responded.

Re: Insider Q Magazine

Susan-QVC — Mon, 02 May 2016 17:21:22 GMT

@Tsukiko I have emailed you regarding this issue.

Re: Insider Q Magazine

Tshirtgal — Sun, 08 May 2016 03:51:10 GMT

You ladies are lucky, at least you get the hard copy of the magazine. I have requested the insider months ago and - nothing. i buy on a frequent basis so I would enjoy receiving it.

Re: Insider Q Magazine

Barbara-QVC — Sun, 08 May 2016 07:24:27 GMT

@Tshirtgal wrote:

You ladies are lucky, at least you get the hard copy of the magazine. I have requested the insider months ago and - nothing. i buy on a frequent basis so I would enjoy receiving it.

Hi @Tshirtgal,

I am sorry you have yet to receive the InsideQ magazine. I have submitted another request to have you added to the list. Please keep in mind that it may take between one and two months to begin receiving paper copies, once you begin receiving paper copies you can elect to receive the InsideQ via e-mail. You can do this by visiting your account preferences on QVC.com, simply elect to receive e-mails! If you have any additional questions, please feel free to reach out to our Customer Service team at 888-345-5788.

Enjoy!

Barb

Customer Care

Re: Insider Q Magazine

Peggy — Thu, 07 Jul 2016 13:21:46 GMT

How do you get this magazine. I used to a long time ago and when I went to renew, it cot the "sold out" message.

Re: Insider Q W

Alexa6352 — Thu, 07 Jul 2016 13:43:56 GMT

Well I thought that the Q Magazine problem was solved..ell, I did get a June magazine..and that was that..No July Magazine...I guess I give up..I don't know what else to do..It seems that whoever is in charge is really not doing their job!