topic Re: My return rate in Q Talk

My return rate

Another new name Sue — Fri, 01 Apr 2016 16:45:59 GMT

Just a comment here.

Looking at the clothing I've ordered during the last year, my return rate is about 50%. Too much, and I'm not happy about it. Looking at the other items I've ordered (kitchen and household items), no returns. The problem is fit. Even with the size chart, it's tough to choose a size.

Re: My return rate

txchik — Fri, 01 Apr 2016 17:12:08 GMT

@Another new name Sue wrote:
Just a comment here.

Looking at the clothing I've ordered during the last year, my return rate is about 50%. Too much, and I'm not happy about it. Looking at the other items I've ordered (kitchen and household items), no returns. The problem is fit. Even with the size chart, it's tough to choose a size.

And the sizes are inconsistent. That is maddening.

Re: My return rate

Nightowlz — Fri, 01 Apr 2016 17:13:11 GMT

That's why I don't buy clothes from Q. It costs to much if you have to return an item. You are out shipping costs to you, shipping back to Q. Does not take long for that to add up. I saw several items I like in their new C Wonder line but I'm not buying because I'm not sure of size/fit.

Re: My return rate

Snoopp — Fri, 01 Apr 2016 17:19:21 GMT

Return shipping is really a killer; I looked at my returns since I started buying here and I have too many also, although many were before they changed the shipping fees.

Guess the Q does well with sales but I'm going to buy sandals at Nordstrom or Zappos because of the shipping issue here.

Re: My return rate

Another new name Sue — Fri, 01 Apr 2016 18:07:07 GMT

Actually, my return rate was probably over 50%. (It was a quick check.) Multiply every return times $10, and it's sobering.

Inconsistent sizing happens everywhere. Think about how many items you return to the rack when you try on in a store, probably over 50%. But it doesn't cost $10 per item.

My best luck has been with Denim & Co. t-shirts. Otherwise, I just cannot get it right!!

People say they are DONE! No more QVC shopping! I won't say that, but for clothing, it will take a while before I order another item. Have one to return now.

Re: My return rate

KingstonsMom — Fri, 01 Apr 2016 18:14:53 GMT

If your return rate is 50% or more in a certain time period, you can expect a scolding 'too many returns' letter soon.

Years ago, I received one when I had a 40% return rate, about the same time that sizing became so inconsistent.

Re: My return rate

lucymo — Fri, 01 Apr 2016 18:38:15 GMT

I have long expected a letter for cancellations as I sometimes think I want something so much and rush to order before I see it presented then cancel because it didn't look like I thought it would. I'm not making light of what I do but I do it because stuff sells out so fast sometimes. QVC says it causes a problem on the order lines, I guess the automated system tries to figure out where that order # is. I don't return much as I don't order a lot of fashion because of the sizing consistences in most lines. I have escaped the dreaded 'letter' so far.

Re: My return rate

culebra — Fri, 01 Apr 2016 19:14:50 GMT

I generally stick with two brands of clothing - Linea by Louis Dell Olio and GILI. I have found my appropriate size in both brands. When my orders arrive, I am pleased.

Re: My return rate

GCR18 — Fri, 01 Apr 2016 20:45:52 GMT

I rarely return clothes. I study the measurement guide before ordering and haven't had any issues. I return home decor items. Many have been defective.

Re: My return rate

GSPgirl — Fri, 01 Apr 2016 20:51:25 GMT

@Another new name Sue wrote:
Just a comment here.

Looking at the clothing I've ordered during the last year, my return rate is about 50%. Too much, and I'm not happy about it. Looking at the other items I've ordered (kitchen and household items), no returns. The problem is fit. Even with the size chart, it's tough to choose a size.

It's not worth it to me to pay the original shipping and then the return shipping just to try on a garment. I won't ever buy another clothing item from QVC. I thought for sure that they would have gone back to the old way of shipping by now.

Re: My return rate

lucymo — Fri, 01 Apr 2016 22:08:28 GMT

@GCR18 wrote:
I rarely return clothes. I study the measurement guide before ordering and haven't had any issues. I return home decor items. Many have been defective.

@GCR18 I study the measurement guide too but sometimes I buy more than one color of an item and one fits and the other doesn't so I still have to return one. That's the reason I don't shop for fashion much here anymore. I'm glad it works well for you though.

Like you, I have had to return quite a bit of home decor items because they were defective.

Re: My return rate

Montana — Fri, 01 Apr 2016 22:18:55 GMT

I think they should scrap letters for clothing returns because the sizes and sometimes quality are inconsistent.

I always check the click here measurements and reviews, and still the clothes are the wrong size. For me it is definitely a roll of the dice.

Re: My return rate

longford — Fri, 01 Apr 2016 23:48:58 GMT

mine is about 50% due to inconsistancy in sizing.also I have noticed that the larger sized models seem to wear a smaller size as the jackets etc are never buttoned they seem to tight

Re: My return rate

Tantallum — Fri, 01 Apr 2016 23:54:17 GMT

I'm with you @Another new name Sue. I order a lot from the Q, and I keep most everything else except I end up returning about half the clothes. It is just so hard to find a right fit. I know people will say I should stop buying from the Q but it is so hard to find my size out there that I still try and hope things will work. I'm XL-1X and need tall inseam. I need office-professional clothes that aren't too frumpy (I'm in my 30s). I feel like there are very few stores for me to shop at...

Re: My return rate

NickNack — Sat, 02 Apr 2016 00:09:14 GMT

@Tantallum wrote:
I'm with you @Another new name Sue. I order a lot from the Q, and I keep most everything else except I end up returning about half the clothes. It is just so hard to find a right fit. I know people will say I should stop buying from the Q but it is so hard to find my size out there that I still try and hope things will work. I'm XL-1X and need tall inseam. I need office-professional clothes that aren't too frumpy (I'm in my 30s). I feel like there are very few stores for me to shop at...

@Tantallum Have you ever tried Talbots when they have their sales? Their prices are very good during the sales, and their clothes are professional. They have talls in your size. I don't believe everything is in a tall, but I have noticed that some things are. My mother was tall, and Talbots was about the only place she ever shopped.

Re: My return rate

febe1 — Sat, 02 Apr 2016 07:46:54 GMT

@Snoopp wrote:
Return shipping is really a killer; I looked at my returns since I started buying here and I have too many also, although many were before they changed the shipping fees.

Guess the Q does well with sales but I'm going to buy sandals at Nordstrom or Zappos because of the shipping issue here.

@Snoopp, I don't even want to add up all the money I've spent in returning shoes that don't fit. That's $12. loss to try on a pair. I can do much better even shopping online where S&H is free and returns also.

I just received two pair of Bzees from HSN. I was amazed. They were a true size 8M and fit perfectly.

Clothes and shoes have become remarkably inconsistent. Everything is too inconsistent to even bother with anymore. Quality Control must have been fired or should be!

Re: My return rate

CalminHeart — Sat, 02 Apr 2016 12:09:15 GMT

I quit buying clothes from Q because I can't rely on sizing or quality. I can buy from local stores and countless online retailers without having to pay the shipping....and the prices are usually better.

Re: My return rate

Another new name Sue — Sat, 02 Apr 2016 12:12:46 GMT

I will definitely check out Talbots. Tx.

Re: My return rate

Stray — Sat, 02 Apr 2016 14:41:13 GMT

Could it be that QVC weighs returns against actual sales. Maybe some customers return more than they actually buy? Do they track condition of merchandise upon return? Maybe some customers get "the letter" based on the above information.

Re: My return rate

ValuSkr — Sat, 02 Apr 2016 14:48:12 GMT

That's very high. I'd have stopped buying Q clothing long ago.