topic Re: Question about returns in Q Talk

Question about returns

Tantallum — Fri, 01 Apr 2016 23:51:27 GMT

I believe this has been discussed here before, but does anyone out there send back multiple items in one box but only use one pre-paid return label (assuming of course, that the return labels on all the items have the same address)?

I bought 3 clothing items last weekend and of course, none of them work. To avoid being out $21 (!!) to send all 3 back I want to stuff them all in the same package and use one label. They each came in different packages but I scrutinized each of the return labels and they are the same post office box, same zip code, etc.

TIA

Re: Question about returns

GCR18 — Fri, 01 Apr 2016 23:55:30 GMT

Yes, I use one box or bag and one label.

Re: Question about returns

Wackers3 — Sat, 02 Apr 2016 00:04:15 GMT

I have done it numerous times. I do always try and place some kind of notice on the front of the package stating how many separate orders are enclosed but can't say I have always remembered to do that.

As long as the return address is the same (and since they are all clothing in your case that would be pretty likely) I have so far not had any problems doing so. In case you want to be extra vigilant, give CS a call once you ship and let them know that you did send multiple items back in one box (or envelope) and which they were so they can make a note of it on your account.

With shipping what it is these days and QVC no longer refunding original shipping, if they want us to still purchase here then they should at least accept multiple returns in one box. It is certainly less wasteful than the way they do it by only shipping one item per even if there is plenty of room for additional items. As I said though, so far it has not been an issue for me and I have received proper credit for all.

Re: Question about returns

Beth-QVC — Sat, 02 Apr 2016 01:38:21 GMT

@Tantallum

As long as they are the same type of item (ie all clothing etc) you may return them in the one package and pay one returned label fee. Hope that helps!

Beth QVC

Re: Question about returns

febe1 — Sat, 02 Apr 2016 07:41:32 GMT

I would suggest you check it all out to see if you've been refunded everything. I have to call CS about two items I returned and only one is showing canceled.

Re: Question about returns

Tantallum — Sat, 02 Apr 2016 21:04:45 GMT

Thank you @Beth-QVC, very good to know this is officially ok to do!

Re: Question about returns

Beth-QVC — Sat, 02 Apr 2016 21:11:46 GMT

@febe1

You may send me an email to QVCSocialTeam@qvc.com and I would be happy to check your returns for you....

Beth QVC

Re: Question about returns

febe1 — Sun, 03 Apr 2016 06:25:26 GMT

@Beth-QVC wrote:
@febe1

You may send me an email to QVCSocialTeam@qvc.com and I would be happy to check your returns for you....

Beth QVC

Thank you, Beth. I will do that.

Re: Question about returns

febe1 — Sun, 03 Apr 2016 17:29:26 GMT

@Beth-QVC wrote:
@febe1

You may send me an email to QVCSocialTeam@qvc.com and I would be happy to check your returns for you....

Beth QVC

Gosh, @Beth-QVC, you are very fast. I got an email from Barb in CS, and she apologized and said she would refund my other cancelation refund immediately.

Thanks so much for your help, Beth. I've been procrastinating on making that call. Thanks for going out of your way and for the favor. 8)