topic Re: Is something WRONG? in Q Talk

Is something WRONG?

violann — Thu, 17 Mar 2016 18:01:46 GMT

There's been about 10 minutes of JUST promotional material, right after Carolyn's show. Did something happen?

Re: Is something WRONG?

violann — Thu, 17 Mar 2016 18:03:44 GMT

OK, Rick is on and said it was a CABLE PROBLEM!!!!!

Re: Is something WRONG?

shopperinme — Thu, 17 Mar 2016 18:06:23 GMT

I don't think it was a cable problem.

Re: Is something WRONG?

KEROM — Thu, 17 Mar 2016 18:13:01 GMT

That was strange. Hoping nothing happen to Carolyn.

Re: Is something WRONG?

Krimpette — Thu, 17 Mar 2016 18:15:42 GMT

First, my TV lost the sound on QVC channel for a bit. Then a short while later, the screen went very "wonky". So I can believe there was a cable problem.

Re: Is something WRONG?

shopperinme — Thu, 17 Mar 2016 18:20:02 GMT

It may be a cover up. I sure hope Carolyn is fine.

Re: Is something WRONG?

violann — Thu, 17 Mar 2016 18:20:25 GMT

@KEROM wrote:
That was strange. Hoping nothing happen to Carolyn.

That was my concern as well.

Re: Is something WRONG?

10000Nicknames — Thu, 17 Mar 2016 18:21:39 GMT

@violann wrote:
@KEROM wrote:
That was strange. Hoping nothing happen to Carolyn.
That was my concern as well.

Me, too. She wasn't on long after Mary Beth completed her shift. She hasn't been feeling well lately.

Re: Is something WRONG?

qualitygal — Thu, 17 Mar 2016 18:26:05 GMT

Just a thought..yesterday and today, we've had winds like you wouldn't believe! Not common for SW MI to be this windy. So since they are on the direction this wind might be blowing from W to E, they could be getting what we had yesterday. Last night we lost power for a short stretch, just due to the wind. It's unbelievable, still today for here. You can hear it and our flag out front is just whipping in the wind off and on.

Re: Is something WRONG?

KEROM — Thu, 17 Mar 2016 18:28:07 GMT

She's one of my favorite hosts. Love her down to earth and honest presentations.

Re: Is something WRONG?

Keyai — Thu, 17 Mar 2016 18:29:33 GMT

Hi everyone!

The issue today was related to audio completely shutting off. Part of our protocol when something like this happens is to switch over to previously recorded video. It took a few minutes for the engineers to locate the problem and get the live show back up.

I wanted to jump in and share because I did not want anyone to think something bad had happened to any of the QVC team. This abrupt change in the live show was not due to any health issues from our hosts or guests.

I hope this helps answer questions about what happend.

Re: Is something WRONG?

shopperinme — Thu, 17 Mar 2016 18:31:34 GMT

Thank you so much for the clarification. Lots of us out here think the world of Carolyn and want nothing but to wish her well.

Re: Is something WRONG?

10000Nicknames — Thu, 17 Mar 2016 18:59:34 GMT

@Keyai-QVC wrote:
Hi everyone!

The issue today was related to audio completely shutting off. Part of our protocol when something like this happens is to switch over to previously recorded video. It took a few minutes for the engineers to locate the problem and get the live show back up.

I wanted to jump in and share because I did not want anyone to think something bad had happened to any of the QVC team. This abrupt change in the live show was not due to any health issues from our hosts or guests.

I hope this helps answer questions about what happend.

THANK YOU!

Re: Is something WRONG?

KEROM — Thu, 17 Mar 2016 19:04:17 GMT

Appreciate your clarification! Feeling relieved. Thank you.

Re: Is something WRONG?

violann — Fri, 18 Mar 2016 11:46:34 GMT

Thanks SO MUCH Keyai.

Just another reason to like the "new" boards!

Forgot to say @Keyai!

Re: Is something WRONG?

Q4u — Fri, 18 Mar 2016 00:43:26 GMT

Thanks for the update.... as much as we can grumble and complain, we don't want anything bad happening to any of our hosts!

Re: Is something WRONG?

maximillian — Fri, 18 Mar 2016 00:43:50 GMT

I still have questions. My screen was pixelated for several minutes during their video commercials. Why was the video "wonky" as someone said, if the problem (according tthe offical QVC spiel) was audio?

Re: Is something WRONG?

Keyai — Fri, 18 Mar 2016 13:11:55 GMT

@maximillian wrote:

I still have questions. My screen was pixelated for several minutes during their video commercials. Why was the video "wonky" as someone said, if the problem (according tthe offical QVC spiel) was audio?

Hi @maximillian,

Very good question. The live team moved to the video because of a loss of audio for the live show. But you are correct, there was a different problem that arose with the video. I'm not sure why the video was "wonky" but I did see internal emails discussing the pixelated video that you experienced for several minutes. The audio and the pixelated video were unrelated problems that occured in that moment. Fortunately it appears the teams assigned to the problem were able to get the live show back on course within minutes. I'm not sure I answered your question, but wanted you to know the two issues were unrelated.

Re: Is something WRONG?

Pearlee — Fri, 18 Mar 2016 18:14:03 GMT

@Keyai = a really great guy!

I'm going to put in the Suggestion Forum that they make Keyai head of QVC. The whole network would be much better off!

( @Keyai-QVC, you can tell your mom I said so! )

Re: Is something WRONG?

Shawnie — Sat, 19 Mar 2016 17:20:20 GMT

@Pearlee wrote:
@Keyai = a really great guy!

I'm going to put in the Suggestion Forum that they make Keyai head of QVC. The whole network would be much better off!
@( @Keyai-QVC, you can tell your mom I said so! )

Cute!