topic Re: FED UP in Q Talk

FED UP

mousiegirl — Tue, 16 Feb 2016 18:52:55 GMT

I hate that on some items, and we never know which, after a very short period of time from ordering, the item color can't be changed, nor can it be cancelled. This is the only company that I know of that doesn't give a known time limit when the order can be changed or cancelled. It used to be that at least customer service wouldn't make a customer pay the return postage for an order that they tried to cancel or change, but I see that is no longer the case, and the person I spoke to was nasty about it.

QVC obviously doesn't give a hoot about their customers, only about the almighty buck!

Re: FED UP

Krimpette — Tue, 16 Feb 2016 19:02:43 GMT

I can't recall ever having had a problem changing a color or cancelling an order, often even after a day or two. What time frame are you talking about?

Re: FED UP

Karnerblue — Tue, 16 Feb 2016 19:11:13 GMT

And then some people complain about slow processing. Go figure!

Re: FED UP

Another new name Sue — Tue, 16 Feb 2016 19:15:14 GMT

I totally agree!! Processing just isn't slow enough!!! Something has got to be done! :-)

You mean other companies make it easy to cancel an order??? I haven't run into that.

Re: FED UP

millieshops — Tue, 16 Feb 2016 19:23:12 GMT

Some people are fed up with one thing, some with another, and there's not a single company that pleases everyone every time.

The tone of the message was snarky and if that's the tone OP used with CS, she probably got a more respectful answer than she earned for herself.

It's the old honey versus vinegar argument.

Re: FED UP

PeterDM — Tue, 16 Feb 2016 19:26:40 GMT

I don't think the complaint is about processing being too quick. I think this is an issue about the unpredictability of processing time, and the lack of a timetable with regards to making changes or cancellations. If QVC said that we only have "x" amount of hours to make any changes or cancellations to our orders, at least we would know where we stand with the company.

Re: FED UP

PINKdogWOOD — Tue, 16 Feb 2016 19:36:07 GMT

@mousiegirl I totally agree - we should have a full 24hrs to change, edit or CANCEL any item from the time we order it. I've been saying this for a long time.

Re: FED UP

mousiegirl — Tue, 16 Feb 2016 19:53:47 GMT

@millieshops wrote:
Some people are fed up with one thing, some with another, and there's not a single company that pleases everyone every time.

The tone of the message was snarky and if that's the tone OP used with CS, she probably got a more respectful answer than she earned for herself.

It's the old honey versus vinegar argument.

@millieshops I was very nice to the rep, but she was nasty. There are lousy reps you know, fortunately most are very nice. After she yelled at me and had a nasty attitude, so unprofessional, of course I am ticked off!

Re: FED UP

mousiegirl — Tue, 16 Feb 2016 19:41:07 GMT

@Another new name Sue wrote:
I totally agree!! Processing just isn't slow enough!!! Something has got to be done! :-)

You mean other companies make it easy to cancel an order??? I haven't run into that.

@Another new name Sue Amazon allows a day or two, and zulily, I think, up until the item is shipped, if one orders after midnight, HSN allows up to midnight the following day. If you order before midnight, you have until midnight to cancel or change.

Re: FED UP

PINKdogWOOD — Tue, 16 Feb 2016 19:41:49 GMT

I find it most times purely by accident that I can cancel any given item within any timeframe really. I've ordered items and then chose to cancel only after a couple of hours of my ordering. Other times I find it may be possible to cancel after 12/24 hours. It's never a consistant timeframe that I certainly don't understand.

I can order from other sites that actually gives me the opportunity and a timeframe to change and/or add more items that I may have forgotten, or change quantities on something in my order. They specify the timeframe too.

Why can't the Q do this for us? The Q site is no different, better or worse than any other so I'm at a loss as to why they can't do more for us as paying customers.

Re: FED UP

mousiegirl — Tue, 16 Feb 2016 19:53:02 GMT

@Krimpette wrote:
I can't recall ever having had a problem changing a color or cancelling an order, often even after a day or two. What time frame are you talking about?

@Krimpette Less than twelve hours. I have had it happen after less than an hour, but when I called about not being able to cancel after less than an hour from ordering, I was told I would not have to pay for returning the item.

I think it is a lousy tactic on this company's part knowing that some people will want to cancel and they don't want that, and I don't believe that a color change couldn't have been made. I was surprised that I couldn't change the color. I bet the item won't ship for days.

Re: FED UP

KatieB — Tue, 16 Feb 2016 19:57:12 GMT

@millieshops wrote:
Some people are fed up with one thing, some with another, and there's not a single company that pleases everyone every time.

The tone of the message was snarky and if that's the tone OP used with CS, she probably got a more respectful answer than she earned for herself.

It's the old honey versus vinegar argument.

You have got to be kidding me --- going to old honey and vinegar route. Looks like you could have come up with something better than that since you apparently have a problem with what the original poster said. She is exactly right, I've noticed the same thing on more than one occasion......

Re: FED UP

Krimpette — Tue, 16 Feb 2016 20:11:35 GMT

@mousiegirl wrote:
@Krimpette wrote:
I can't recall ever having had a problem changing a color or cancelling an order, often even after a day or two. What time frame are you talking about?

@Krimpette Less than twelve hours. I have had it happen after less than an hour, but when I called about not being able to cancel after less than an hour from ordering, I was told I would not have to pay for returning the item.

I think it is a lousy tactic on this company's part knowing that some people will want to cancel and they don't want that, and I don't believe that a color change couldn't have been made. I was surprised that I couldn't change the color. I bet the item won't ship for days.

I'm guessing that it depends on what the item is and where it's being shipped from. I've cancelled orders as long as 3-4 days later, especially if it hasn't shipped yet. I've changed colors a day or two after ordering. So again, it must depend on what is being ordered. Having said that, if it differs depending on the item, then I'm not sure how they can announce an "across-the-board" policy. JMHO.

Re: FED UP

circles — Tue, 16 Feb 2016 20:16:13 GMT

I think you only have till midnight, of the day you ordered, to cancel your order on HSN....

Re: FED UP

Steeler 20 — Tue, 16 Feb 2016 20:30:26 GMT

Actually, Cabela's has the very best customer service.

Re: FED UP

lucymo — Tue, 16 Feb 2016 20:30:29 GMT

I think all companies should have a specified time that we can edit our orders. I think we all had trouble with the color called 'slate' in these lanterns and I feel sure that many people wanted to edit their orders after hearing so many descriptions of the color. I am glad that I didn't order before I heard them describe the color in so many different ways. I passed on that one.

Re: FED UP

Karnerblue — Tue, 16 Feb 2016 20:38:39 GMT

I pretty much am sure when I am ordering if that my final choice. If I'm not sure, then I would wait until I am.

Re: FED UP

lucymo — Tue, 16 Feb 2016 20:39:21 GMT

@KatieB wrote:
@millieshops wrote:
Some people are fed up with one thing, some with another, and there's not a single company that pleases everyone every time.

The tone of the message was snarky and if that's the tone OP used with CS, she probably got a more respectful answer than she earned for herself.

It's the old honey versus vinegar argument.
You have got to be kidding me --- going to old honey and vinegar route. Looks like you could have come up with something better than that since you apparently have a problem with what the original poster said. She is exactly right, I've noticed the same thing on more than one occasion......

I am not an argumentive person but I've had some CS reps that are just plain hateful and those seem to be the ones that also have less job knowledge. I remember a different CS at the Q not so many years ago. Unless time is really important I will email them rather than deal with them on the phone. I always get a reply usually within twelve hours, the only exception being around Christmas holidays and they post that in a message.

Re: FED UP

KYToby — Tue, 16 Feb 2016 20:47:39 GMT

i do not know where the oP shops, but mot companies do nOR allow changes or cancellations for extended periods of time -- even Amazon.

The solution is to make up one's mind before ordering, and if one has so much experience cancelling and changing orders with other companies, then perhaps she is making too many purchasing decisions without fully considering the purchase.

Re: FED UP

millieshops — Tue, 16 Feb 2016 20:49:22 GMT

@KatieBMotre venegar won't make me change my opinion. You have yours and I have mine.

One is not more correct than the olther - just different. Learned that in kindergarten, too. Soory you think it's so old-fashioned. Apparently you know your way weorks wonders. My vinegar. And I'nm done here.