topic Re: never buying again in Q Talk

never buying again

Group 5 minus 1 — Sat, 13 Feb 2016 15:30:46 GMT

When customers say that they are never shopping again for various reasons I don't think the Q really cares. Maybe if a couple million shoppers would never buy again now that makes a diff. DH always says vote w/your wallet.

Re: never buying again

GCR18 — Sat, 13 Feb 2016 15:37:34 GMT

It's hard to say. I've seen threads where people say I'm not buying again, but next month they talk about something they bought. Shoppers come and go for all kinds of reasons. If sales are up, somebody is buying. To make a noticeable difference in the bottom line, there has to be a major shift from buyer to non buyer. Twelve people on the board aren't going to do it.

Re: never buying again

Chrystaltree2 — Sat, 13 Feb 2016 15:38:29 GMT

I agree with you, it would take the loss of millions of shoppers for Qvc to feel the loss. So, all those silly posters who post their "I'm not buying..." rants here on the board aren't hurting Qvc. Even if they influence a 100 or 1000 other people to join them, it has no effect. I think they do it to make themselves feel good. And I relate to that, I just can'f see myself ever wasting my time posting a "I'm never buying..." message. I had an unfortunate experience with Snbc, Evine now, several years ago and I stopped shopping with them. I told hubby and a friend or two but my boycott was personal, I wasn't going around looking for a posse....lol

Re: never buying again

gardensla — Sat, 13 Feb 2016 15:50:42 GMT

If I were QVC I'd be worried less about the customer who stops shopping entirely as a new shopper will replace them, and more about dedicated shoppers who buy fewer and fewer items, with more time between purchases.

You need repeat buying from a core of customers to keep a predictable revenue stream and new customers are expensive to find and service.

Lately I've seen more and more posts by customers who have shopped here for years who say they can count on one hand the number of purchases in the last six months. (I'm one of them.)

That is a bad sign for a retailer...

Re: never buying again

millieshops — Sat, 13 Feb 2016 16:01:21 GMT

I don't believe them 100%. Some will keep right on buying, some won't.

Further, I have no idea how we figure out whether QVC or any other company cares. No company is going to make every customer perfectly happy, but often when I see one of those rants, I see someone who "misbehaved" and now thinks the company should rescue them.

For example, yesterday someone was ranting about how the Q card works when you go over your limit. Of course, it's the same for pretty much every card AND the user could have known that had she only read the info that comes with the card. I know that poster felt QVC had done her wrong, but I just don't see the company was responsible. Same with people who keep right on ordering and ordering when they've already found out they don't know how to find the right size --and then they're steamed to get the too many returns letter. Any company is better off without that person.

By the way, when I cancelled my Amazon Prime, did Amazon care? I doubt it, but even if they did, the only thing they could offer me would have been free Prime for life to get me back. I'd already figured out that right now Amazon Prime was doing nothing for me but wasting motre than half of the cost. Not their fault; consumers need to know their own habits.

Re: never buying again

Chrystaltree2 — Sat, 13 Feb 2016 16:04:06 GMT

@gardensla wrote:
If I were QVC I'd be worried less about the customer who stops shopping entirely as a new shopper will replace them, and more about dedicated shoppers who buy fewer and fewer items, with more time between purchases.

You need repeat buying from a core of customers to keep a predictable revenue stream and new customers are expensive to find and service.

Lately I've seen more and more posts by customers who have shopped here for years who say they can count on one hand the number of purchases in the last six months. (I'm one of them.)

That is a bad sign for a retailer...

That's because you only read about the handful of dissatisfied customers or those who can't afford to shop as much as they once did or those who are 0lder and don't need as much or don't like shopping. You don't hear from the sboppers who are are buying 5 things week or those who love the QVC experience. The fact of the matter is that the people who yell the most about how awful Qvc is now haven't buying much for years anyway.

Re: never buying again

Nataliesgramma — Sat, 13 Feb 2016 16:18:11 GMT

If some company makes an error and I am unhappy...as long as they make it right....I continue to purchase.

There ARE a few places that I felt I was given a raw deal and they basically shrugged their shoulders...so I DO NOT return.

We made reservations and the hostess 'forgot' to write it down....she admitted it.... manager said sorry...you have to wait for a table the 1/2 hr because others were waiting......we walked out and never will go back...

Re: never buying again

Q4u — Sat, 13 Feb 2016 16:19:23 GMT

Years ago, I used to take advantage of just about every TSV that came along.... with exceptions of course. But I don't do that anymore because the reduction is nothing to stand up and cheer about. If the TSV was half off the normal Q price I can get excited about it because it truly is a "Sale" price. But $10 -$12 off a C Note? I now figure I can get it later and I'll just spend the extra when (and if) I buy it.... and am spending far less as the result.

Re: never buying again

magicmoodz — Sat, 13 Feb 2016 16:31:45 GMT

@chrystaltree wrote:
@gardensla wrote:
If I were QVC I'd be worried less about the customer who stops shopping entirely as a new shopper will replace them, and more about dedicated shoppers who buy fewer and fewer items, with more time between purchases.

You need repeat buying from a core of customers to keep a predictable revenue stream and new customers are expensive to find and service.

Lately I've seen more and more posts by customers who have shopped here for years who say they can count on one hand the number of purchases in the last six months. (I'm one of them.)

That is a bad sign for a retailer...

That's because you only read about the handful of dissatisfied customers or those who can't afford to shop as much as they once did or those who are 0lder and don't need as much or don't like shopping. You don't hear from the sboppers who are are buying 5 things week or those who love the QVC experience. The fact of the matter is that the people who yell the most about how awful Qvc is now haven't buying much for years anyway.

No, the fact of the matter is your comments are purely supposition and not fact, at all.

Re: never buying again

Krimpette — Sat, 13 Feb 2016 16:46:35 GMT

I rarely (if ever) believe those who claim they'll never buy from the Q again. I've typically assume that it's said in "the heat of the moment".

...

debic — Sat, 13 Feb 2016 16:54:58 GMT

I often wonder if some have ever bought to begin with. I know some of the biggest complainers of (I never buy) do indeed make posts about things they buy. Oxymoron?

Re: never buying again

rrpell — Sat, 13 Feb 2016 17:04:10 GMT

Count me as one of the QVC customers whose purchasing has declined. My shopping habits are changing. I find I watch less because I am bored by the slow pace and stale products. Sometimes I am repelled by sales techniques. Instead of focusing on the product, I am distracted by the sales pitch and shut down to the whole process.

Re: never buying again

circles — Sat, 13 Feb 2016 17:06:56 GMT

I always chuckle when I read someone isn't going to shop here any more....just like the ones who say that the Q's sales will fall because a host is leaving....

All one has to do is listen during any given show and hear the number of products that are sold ...one or two board members or one host is never going to hurt the Q's bottom line...

I guess if their rant makes them feel better...then this board has done its job.....

Re: never buying again

sunshine45 — Sat, 13 Feb 2016 17:10:17 GMT

well, for those who have stopped buying from qvc.......no worries, i am actually buying MORE from qvc than ever before.......so, as a long time shopper, qvc has nothing to worry about from me PLUS i am taking over the buying power of several people who may have stopped shopping. LOL

Re: never buying again

Sylanne — Sat, 13 Feb 2016 18:43:46 GMT

Last year, I only bought 2 items from QVC. So fat this year nothing. I would not say I'm never going to shop at QVC, but my purchases are fewer and fewer.

I know QVC doesn't miss my non-buying and I don't miss QVC.

Re: never buying again

Moonchilde — Sat, 13 Feb 2016 19:20:07 GMT

It's a standard, foot-stomping, entitled tactic all over the internet where people are allowed to post opinions and experiences.

QVC, Amazon, Yelp, Facebook as examples. They are all full of "never going to shop here/eat here/go there again" posts all the time, including "going to tell everyone I know not to ..." etc. It's just people having hissyfits because things didn't go their way and they didn't get what they wanted or get catered to.

No one "needs" to do a dramatic "X has ruined my Christmas/child's birthday/life" or a "taking my money elsewhere!" flounce.

The companies just don't care, and I'm sure the posters KNOW the companies don't care. It's just like toddlers having a fists-beating-the-ground temper tantrum - they do it for the attention it brings from others. Look at meeeeee! I'm IMPORTANT.

Uh...no. No, they're not. LOL.

Re: never buying again

MomCat — Sat, 13 Feb 2016 19:42:22 GMT

I've commented that I wasn't purchasing particular clothing lines here, but never said I wasn't buying from QVC. I am suspect of anyone posting in this forum saying they don't shop at QVC. Duh, really? Geez, who doesn't take the time to go to various retailer sites and talk about how we are not shopping there? LOL I spread my shopping around like most shoppers do. Isn't getting the best deal the whole point? Sometimes the best deal is at QVC, and I take full advantage of that. Last time I saw market stats on retail I didn't see QVC on that negative list, so I guess they are hanging in there.

Re: never buying again

lavendar — Sat, 13 Feb 2016 21:45:11 GMT

Gardensla described me. Also, the last two purchases were duplicates of Linea items that I wore out and one was a replacement of a WEN product. I gave all three purchases a lot of thought.

Re: never buying again

IMissSuperPoke — Sun, 14 Feb 2016 02:52:56 GMT

I can't browse the Q website due to screen jumping so I'm doing less shopping. It's just too frustrating to click on the item I want, but get something above instead, because it jumps every screen change that I shop elsewhere. I watch it on TV, so I'm not in full boycott, but like others said they don't notice or care.

Re: never buying again

Q4u — Sun, 14 Feb 2016 01:35:06 GMT

Personally I would never state that I wouldn't shop at the Q again..... I love the convenience and for the most part have been happy with the products I've selected.... but my selections aren't nearly as prolific as they used to be. And yes, I pretty much can afford to buy what I used to buy....

However there seems to be more problems with the merchandise as a whole, less sales that I can sink my teeth into and more and more feelings of disappointment with shows and hosts than I've ever experienced before. Will I stop buying? Probably not because I love the convenience of it.... when it goes right, it's really right.... but when it doesn't..... I'll complain like everyone else about it....