topic Re: Question about return in Q Talk

Question about return

Tantallum — Fri, 05 Feb 2016 23:15:42 GMT

I bought a fragrance in mid-December (I know, when will I learn not to buy fragrance off TV when I haven't smelled it...) and I used the pre-paid return label and put it in the mail around mid-Jaunary. Since I bought it during the holiday season, it qualified for holiday return.

I was browsing my order history and noticed that this item still does not say 'returned', so I used the 'track my return' feature and the detail shows that it was not even scanned for the first time (in a neighboring city from where I mailed it) until February 1!!! And it is still in transit.

Do you think they will refuse the return since it had to be returned by 1/31?

I thought 2 weeks was plenty of time and it should have been. I sent back two other holiday return items using the pre paid labels on 1/23 (at least a week after I put the fragrance in the mail) and both posted on 1/30 as reeived and my $ refunded. I have sent back many items using the prepaid labels over the years and have never had it take anywhere near this long. I sure hope they don't refuse my return because it was $90.

Re: Question about return

I am still oxox — Fri, 05 Feb 2016 23:39:19 GMT

I learned my lesson I never just put things in the mail, I make sure I take it to the Post Office or I leave it for my postman

Re: Question about return

customerqvc2 — Fri, 05 Feb 2016 23:39:26 GMT

Just call customer service and explain what happened. They often give you extra time if there are unusual circumstances.

Re: Question about return

KatieB — Fri, 05 Feb 2016 23:42:13 GMT

If you used the prepaid label they provide, I believe the package goes to some type of mail distribution center to be returned to QVC. One time I asked at the post office where the package goes and the person did not know. I know it takes much longer to return a package using their prepaid label..

Re: Question about return

Beth-QVC — Sat, 06 Feb 2016 00:01:00 GMT

@Tantallum

Please email me at QVCSocialTeam@qvc.com with the order number for the return and I will ensure you are refunded promptly.

Beth

Customer Care

Re: Question about return

Tantallum — Sat, 06 Feb 2016 02:03:00 GMT

@Beth-QVC thank you! I will do that right now

Re: Question about return

Jeannie29 — Sat, 06 Feb 2016 02:11:20 GMT

I wondered about that myself. I took two items (in one box) to the post office 01/25 and it wasn't even picked up by QVCs shipper until 02/01

Re: Question about return

mzlg — Sat, 06 Feb 2016 05:12:39 GMT

tantallum, I'm happy to see that the Q saw your post and is assisting you with your delemia.

Perhaps, for future reference: I never drop off any return, I take it inside to the clerk. When I return any item, whether I use the S/H label provided or pay for my own return, I get a receipt for the item being returned w/ the USPS - it will have a tracking number on it so you can find out where it is. I also e-mail the Q that I am returning the item and give them the tracking number provided on my receipt. I try to cover all the bases when it comes to a return.

Re: Question about return

Nataliesgramma — Sat, 06 Feb 2016 10:33:55 GMT

It is always best to have the PO scan the return....you can usually see where it is. I even got an email from QVC saying they were informed my return was on the way.

Re: Question about return

Group 5 minus 1 — Sat, 06 Feb 2016 13:40:50 GMT

I think I read here that those packages w/ the Q return label are gathered together and returned at one time. I always make my own label ane always insure.

Re: Question about return

wonderfulworld — Sat, 06 Feb 2016 14:26:24 GMT

I had the same thing happen to me when I returned the Honora TSV. Used their label and dropped it off at the post office but in the box. No tracking or return showed up on my account

I asked the same question on these boards. Beth from QVC replied and refunded my money right away.

My package never did show up on tracking but did show up on my account as returned about a month after I sent it.

Re: Question about return

culebra — Sat, 06 Feb 2016 18:02:36 GMT

I usually return myself and do not use QVC's return labels. They arrive at QVC faster and I also get my receipt faster. But I have learned if you do use their return labels, you should have the post office scan the item and get a receipt for it.

Re: Question about return

Tantallum — Sat, 06 Feb 2016 19:31:12 GMT

UPDATE: I emailed Beth and she took care of it, excellent customer service, one of the reasons I love to shop at the Q!

I do know that the best surefire way to return is go to the post office, wait in line and have the clerk put the label on with insurance. But honestly, I do not have time for that. The post office is only open during business hours, when I work. They are open like 4 hours on saturday and the line is 30+ minutes long then. I will keep taking my chances with the return label. This is the first time I have had a problem in years, and even still it was very quickly taken care of.

Re: Question about return

MacDUFF — Sun, 07 Feb 2016 03:09:57 GMT

Bookmarking thread because I returned something Jan 29th via post office and I didn't get the usual next day confirming email...I'm not at that computer 'til next week, so I don't know if it was scanned. Thanks for posting.

Re: Question about return

Beth-QVC — Sun, 07 Feb 2016 04:24:19 GMT

@MacDUFF

I would be happy to take a look for you now if you would like to send me an email QVCSocialTeam@qvc.com.

Beth QVC

Re: Question about return

MacDUFF — Mon, 08 Feb 2016 15:10:20 GMT

@Beth-QVC

Thank you Beth! If I do not have an email showing return is being processed, I will let you know. I suspect you are busier than usual with holiday returns!

Re: Question about return

MacDUFF — Thu, 11 Feb 2016 22:12:30 GMT

@Beth-QVC

@Susan-QVC

Thanks so much to the QVC Social Team, especially Beth and Susan, for tracking down my wayward package and for their courtesy...great public relations!