topic Re: Very Upset due to invoice showing on outside of box in Q Talk

invoice showing

equss — Wed, 03 Feb 2016 22:29:29 GMT

I received an order today and the invoice was showing on the outside of the box with all my info. Name , credit card used, last 4 digits of customer number, cost, etc. It was sealed under clear plastic and that is it!!!

Re: Very Upset due to invoice showing on outside of box

KingstonsMom — Wed, 03 Feb 2016 19:24:59 GMT

In the 20+ years that I've shopped here, my invoices are always in a brown envelope secured to the box, never just the invoice with any personal info showing.

Maybe it was just an accident?

Re: Very Upset due to invoice showing on outside of box

equss — Wed, 03 Feb 2016 19:32:15 GMT

Mine have always been in an envelope before too. It may have been a mistake but upset anyway because it is just scary in this day and age of identity fraud.

Re: Very Upset due to invoice showing on outside of box

lucymo — Wed, 03 Feb 2016 19:33:00 GMT

@equss I have been with QVC for 20+ years and this has never happened to me. It must be a rare occurrence in the automated line. What did CS suggest? I'm sorry this happened to you.

Re: Very Upset due to invoice showing on outside of box

sunshine45 — Wed, 03 Feb 2016 19:41:45 GMT

sometimes when it comes directly from a vendor the receipt is attached to the outside of the box, sometimes just in plastic, sometimes in an envelope with a clear front that attached to the box.

i looked at my invoice and it doesnt have any card number except for saying, for example, mastercard. it does have the last four digits of your membership id number, and it does have an order number.

Re: Very Upset due to invoice showing on outside of box

equss — Wed, 03 Feb 2016 19:42:30 GMT

CS agreed it shouldn't be showing and said they'd pass it along. Darn, I wanted the items that I cancelled but oh well. I've had other problems latey (defective/low quality items), so guess its a good thing and lets me know I need to stick with tried and true stores. Thanks for the responses and allowing me to vent Have a great day!!

Re: Very Upset due to invoice showing on outside of box

Mothertrucker — Wed, 03 Feb 2016 19:42:44 GMT

I Would be upset too! I hope this isn't some new policy....

sorry this his happened to you

Re: Very Upset due to invoice showing on outside of box

Lipstickdiva — Wed, 03 Feb 2016 19:55:25 GMT

I have received packages from QVC, HSN and Evine that have come with the invoices covered in clear plastic and attached to the outside of the box. However, they have always been folded inward so what shows through the clear plastic is blank.

Re: Very Upset due to invoice showing on outside of box

GSPgirl — Wed, 03 Feb 2016 20:01:51 GMT

This has happened to me before and with other companies, too. Kohls does this.

Re: Very Upset due to invoice showing on outside of box

MomCat — Wed, 03 Feb 2016 21:05:43 GMT

@Q2girl wrote:
This has happened to me before and with other companies, too. Kohls does this.

Now that I think about it, it's happened to me too with other retailers. I don't remember it ever happening with QVC. I guess I never thought much of it, but I would prefer all that info not to show. I'm not worried about anyone being able to do much with it. I appreciate that retailers stopped showing complete info on receipts. Even when shopping at storefronts, it's common for me to find receipts people lost control of. Some with their name and address on it. I'm always careful to tear it up and throw it away. I would want someone to do that for me.

Re: Very Upset due to invoice showing on outside of box

millieshops — Wed, 03 Feb 2016 21:16:00 GMT

@equssWhen you say the card you used was on the outside of the package, do you mean all the numbers?

I'd cancel the card if the entire number was there, but if it just said Visa or Discover or whatever, I'd go on with my life.

Re: Very Upset due to invoice showing on outside of box

World Traveler — Wed, 03 Feb 2016 21:41:06 GMT

I had this happen once with a QVC purchase, but it was shipped directly from Rachel Ray, according to the return address. It didn't have my personal information; however, it clearly showed what was inside the box, how many, the size, item number, etc.

Don't think I had to worry about someone wanting to steal a frying pan off my front porch! LOL! However, if it had been something of more value, like jewelry, etc., I would have been upset.

It was enclosed within clear plastic. My stuff directly from QVC always has the invoice in a brown envelope, taped to the box. Sometimes that envelope has plastic over it; sometimes it doesn't.

Re: Very Upset due to invoice showing on outside of box

KYToby — Wed, 03 Feb 2016 21:48:33 GMT

With that information showing, what do you actually think anyone will do? Nothing!

You are making a mountain out of a molehill.

Re: Very Upset due to invoice showing on outside of box

NycVixen — Wed, 03 Feb 2016 22:32:50 GMT

@KYToby wrote:
With that information showing, what do you actually think anyone will do? Nothing!

You are making a mountain out of a molehill.

You're probably right; nothing will most likely happen. As for me, I reserve the right to publish my personal information. Therefore, regardless if someone steals the OP's info or not and uses it, IMO QVC and any other retailer should make sure their customer's personal info is kept private.

No need to help the bad guys. I was one of those customers that had their info breached recently when Experian was hacked. In this day and age, the last thing we need is a company being careless enough to use a clear plastic envelope with our name, address and financial information showing. My neighbor had her identity stolen recently and someone opened several cell phone lines in her name. They had her name and address at least from some of her mail. So, this stuff does happen.

Re: Very Upset due to invoice showing on outside of box

equss — Wed, 03 Feb 2016 22:20:56 GMT

No it wasn't all the cr card numbers...the type card. It did show the price of the item which was about $160 so that could be a temptation to someone...who knows?

Perhaps I am on edge because I did have fradulent charges on a differnet card made from Russia (Never been there) So after the card company told me about how little info these people need to make fraudulent charges I was stunned. I was told if they have a name, address and type card they have programs that just run random numbers til they get a hit. I want QVC to get feedback that some customers(obviously not all) care about privacy.

I only care about this in relation to QVC...didn't mean to imply it was anything more than that.

Re: Very Upset due to invoice showing on outside of box

scotnovel — Wed, 03 Feb 2016 22:39:52 GMT

@equss wrote:
I received an order today and the invoice was showing on the outside of the box with all my info. Name , credit card used, last 4 digits of customer number, cost, etc. It was sealed under clear plastic and that is it!!! I feel this is a huge security breach and I did call customer service but feel I need to close my account etc.

I think you are overreacting and that there is no need to close your account. No one can do anything with the last 4 digits of your Q customer number. If it was last 4 digits of credit card that would concern me more, but, even so, no one can order anything from anywhere just using last 4 digits of a credit card. Maybe I am missing something but how is this a huge security breach?

Re: Very Upset due to invoice showing on outside of box

Kachina624 — Thu, 04 Feb 2016 00:20:47 GMT

I receive many packages from a variety of vendors where the invoice is attached in clear plastic. Never occurred to me to complain about it.

Re: invoice showing

culebra — Thu, 04 Feb 2016 01:50:30 GMT

This is also never happened to me.

Re: invoice showing

Montana — Thu, 04 Feb 2016 23:25:05 GMT

@equss, I received an order today with the invoice attached as you describe. The invoice itself is also different. It is one sheet of paper instead of the invoice with pull off parts.

This new way is probably much cheaper than enclosing the old type invoice in the brown envelope.

The only information showing was my name and address and the carrier name with the tracking number. None of my account or credit information was visible.

I expect invoices will be secured to packages this way from now on.