topic Re: VIP Easy Pay Request Offer in Q Talk

VIP Easy Pay Request Offer

hoosieroriginal — Sat, 14 Nov 2015 17:49:03 GMT

I received my easy pay offer. Called last night to order the Josie Maran on 5 easy pays per the offer. When I spoke to the representative, she took my order, said it would be on five easy pays. This morning I check my bank account and there's a debit for the entire amount of the TSV! I was so mad I immediately called customer service and told them to cancel my order and issue me a credit. Be careful and check your accounts if you use the VIP easy pay. Obviously, some of the customer acccount people don't know how to process your VIP easy pay request offers.

Re: VIP Easy Pay Request Offer

jenjen1127 — Sat, 14 Nov 2015 17:59:12 GMT

I tried to use mine online and had problems too. I went through the link that said VIP offer for 5 easy payments but when I got to the cart there was only the options for full pay and 3 easy payments. QVC needs to correct these problems if they are sending out the postcards.

Re: VIP Easy Pay Request Offer

hoosieroriginal — Sat, 14 Nov 2015 18:11:22 GMT

@jenjen1127 wrote:
I tried to use mine online and had problems too. I went through the link that said VIP offer for 5 easy payments but when I got to the cart there was only the options for full pay and 3 easy payments. QVC needs to correct these problems if they are sending out the postcards.

I totally agree - there should be more training. It's a good thing I checked my bank account or I would not have caught it. It's nice they offer it to you, but if they can't process them correctly, what's the point?

Re: VIP Easy Pay Request Offer

Kim-QVC — Sat, 14 Nov 2015 18:35:07 GMT

@hoosieroriginal I apologize for the poor customer service experience. I would be happy to help place the order correctly if you'd like to contact me at QVCSocialTeam@qvc.com. I've located your order and will relay the information to her supervisor, as we see this as a coaching situation and appreciate that you have shared your experience here on our forums.

~Kim

Re: VIP Easy Pay Request Offer

hoosieroriginal — Sat, 14 Nov 2015 18:53:58 GMT

@Kim-QVC wrote:
@hoosieroriginal I apologize for the poor customer service experience. I would be happy to help place the order correctly if you'd like to contact me at QVCSocialTeam@qvc.com. I've located your order and will relay the information to her supervisor, as we see this as a coaching situation and appreciate that you have shared your experience here on our forums.
~Kim

Thanks Kim- but I'm not interested anymore.

Re: VIP Easy Pay Request Offer

dkellyphotog — Sun, 24 Jan 2016 21:16:29 GMT

I too received a VIP easy pay offer and when i try to use it it tells me its not valid for this account ? How annoying. There was a Judith Ripja ring i wanted to buy and it would be possible on 5 easy pays !

Re: VIP Easy Pay Request Offer

Beth-QVC — Sun, 24 Jan 2016 22:15:43 GMT

@dkellyphotog

I would be happy to place your order using your 5 easy payments offer. Please email me at QVCSocialTeam@qvc.com and provide the item number you wish to purchase.

Beth

Customer Care

Re: VIP Easy Pay Request Offer

SFGIANTSGIRL — Mon, 25 Jan 2016 04:04:32 GMT

I needed to phone mine in too but I was happy to have received the offer. Got a cute LOGO top

Deb

Re: VIP Easy Pay Request Offer

stevieb — Mon, 25 Jan 2016 23:42:18 GMT

At least twice, I've been told they were placing the EP On Demand option on my account. It never showed up either time. I don't know but it seems like the process to apply the promotion to customer accounts must be more complicated than it needs to be... This past fall, no problem, they never offered it... Turn about being fair play, I did the vast majority of my holiday shopping elsewhere and will probably continue to do most of my shopping with other retailers. "Loyalty" cuts both ways.

Re: VIP Easy Pay Request Offer

ANewHue — Tue, 26 Jan 2016 00:26:56 GMT

I didn't receive any VIP offer. This ticks me off about the Q especially with the amount of $$$ I spent there.

Re: VIP Easy Pay Request Offer

stazgirl — Fri, 29 Jan 2016 21:07:14 GMT

I also recieved an easy pay VIP offer for Dec with a second one for Jan, which I used both of. Then out of the clear blue, last week I was sent ANOTHER VIP offer for a ONE TIME 5 easy pay good until the end of Jan, when I went to use it, it said not avail on account, I called CS, because this is the second time I have received an easy pay offer that did not work. First CS said I used my easy pay offer, I AGAIN explained about the one I had just recieved and she said it must have been sent out by mistake, nothing she could do and she would contact the "supreme" beings. I offered to send her a copy of my email that said it had just been sent out and received by me less than 4 hours earlier, she said no, it was a mistake!!! I told her, I was a good customer and that this was the second time this has happened and that it was UNFAIR and to me boarders on "false advertizing" hoping I find something I want anyway. AND of course, I have ever heard another word form the "supreme" beings, not that I expected to, It was, for the secong time, just a way to intice me to shop! I like QVC, and do not even mind the slow shipping, but HATE that they are starting to play games like this. AND then have CS make excuses...

too many other places to shop that do HONOR their offers that they email out.

Re: VIP Easy Pay Request Offer

lucymo — Fri, 29 Jan 2016 21:22:54 GMT

I have received the VIP easy pay offers quite a few times. I haven't used the latest ones for December and January. I do appreciate that QVC makes this offer to us but I just don't need any pricey items right now.

Re: VIP Easy Pay Request Offer

stevieb — Mon, 01 Feb 2016 17:35:59 GMT

@stazgirl wrote:
I also recieved an easy pay VIP offer for Dec with a second one for Jan, which I used both of. Then out of the clear blue, last week I was sent ANOTHER VIP offer for a ONE TIME 5 easy pay good until the end of Jan, when I went to use it, it said not avail on account, I called CS, because this is the second time I have received an easy pay offer that did not work. First CS said I used my easy pay offer, I AGAIN explained about the one I had just recieved and she said it must have been sent out by mistake, nothing she could do and she would contact the "supreme" beings. I offered to send her a copy of my email that said it had just been sent out and received by me less than 4 hours earlier, she said no, it was a mistake!!! I told her, I was a good customer and that this was the second time this has happened and that it was UNFAIR and to me boarders on "false advertizing" hoping I find something I want anyway. AND of course, I have ever heard another word form the "supreme" beings, not that I expected to, It was, for the secong time, just a way to intice me to shop! I like QVC, and do not even mind the slow shipping, but HATE that they are starting to play games like this. AND then have CS make excuses...

too many other places to shop that do HONOR their offers that they email out.

This sounds about par for the course... Why they seem to have such challenges managing their EP program is a mystery. Why they seem to horde it is an even bigger one... I'd have ordered significantly more over the past few months had it been more available. Meanwhile, my shopping here dwindles more and more.

Re: VIP Easy Pay Request Offer

culebra — Mon, 01 Feb 2016 23:35:48 GMT

I also received on January 23, 2016 an additional email about a VIP EZ pay offer. When I went to use it, it did not work online. I then called it in and was told there was not one attached to my account. She transferred me to Customer Service that told me I have already used my second EZ Pay offer. I was then told on what piece of merchandise. I explained the CS - what was the point of the Email. He said it was a mistake. Since I did not absolutely need the item I was purchasing, I cancelled.

Re: VIP Easy Pay Request Offer

Brittany-QVC — Tue, 02 Feb 2016 15:40:11 GMT

@stazgirl wrote:

I also recieved an easy pay VIP offer for Dec with a second one for Jan, which I used both of. Then out of the clear blue, last week I was sent ANOTHER VIP offer for a ONE TIME 5 easy pay good until the end of Jan, when I went to use it, it said not avail on account, I called CS, because this is the second time I have received an easy pay offer that did not work. First CS said I used my easy pay offer, I AGAIN explained about the one I had just recieved and she said it must have been sent out by mistake, nothing she could do and she would contact the "supreme" beings. I offered to send her a copy of my email that said it had just been sent out and received by me less than 4 hours earlier, she said no, it was a mistake!!! I told her, I was a good customer and that this was the second time this has happened and that it was UNFAIR and to me boarders on "false advertizing" hoping I find something I want anyway. AND of course, I have ever heard another word form the "supreme" beings, not that I expected to, It was, for the secong time, just a way to intice me to shop! I like QVC, and do not even mind the slow shipping, but HATE that they are starting to play games like this. AND then have CS make excuses...

too many other places to shop that do HONOR their offers that they email out.

@stazgirl Very sorry to hear that! We'd be happy to issue you an easy pay promo if you e-mail us at QVCSocialTeam@QVC.com. If you'd like, you can also forward us the e-mail that you mentioned to Customer Service. If you no longer have it, that's okay too though!

Brittany

Re: VIP Easy Pay Request Offer

Brittany-QVC — Tue, 02 Feb 2016 15:21:07 GMT

@culebra Sorry to hear that. If you e-mail us at QVCSocialTeam@QVC.com we can certainly issue you the promotion.

Brittany

Re: VIP Easy Pay Request Offer

stevieb — Wed, 03 Feb 2016 15:57:26 GMT

Interesting too, isn't it, that the Q hasn't been throwing those EP 'flash' events out there at all like they were when they wanted to garner those big 4th Quarter numbers... My gosh, they were coming fast and furious before Christmas. Since then, not so much...

Re: VIP Easy Pay Request Offer

stazgirl — Thu, 11 Feb 2016 17:47:13 GMT

I emailed them , will be interesting to see if I DO get my easy pay offer, I did notice that she asked for a "COPY" of the email..REALLY!!! that was WEEKS ago, why would I keep an email that they DID NOT HONOR and told me was a mistake...So double that, we will see if I get my easy pay with no "proof" of the email (even though others have said the same thing happened to them)..I am a good customer and really enjoy shopping here, but between the constantly higher prices and now the "games" they are starting to play. Maybe I should jump on the Amazon bandwagon also.

Re: VIP Easy Pay Request Offer

stazgirl — Thu, 11 Feb 2016 18:17:33 GMT

THEY WROTE me back and I have my easy pay offer, suppose to come up as an option without special log in,,,hope it does..