topic Re: COMPLETELY UNACCEPTABLE! in Q Talk

COMPLETELY UNACCEPTABLE!

4getthemall — Fri, 18 Dec 2015 03:19:44 GMT

Here we go again! Two days in a row now I have been sent clothing items in the wrong size! I ordered two as is Susan Graver jeggings. The only part of my order that was correct were the color of the items. Since when is an "as is" item supposed to be a let me close my eyes and grab something off the shelf and send it out situation?!!

This is happening more and more. As is items are becoming grab bags and enough is enough. I called customer service a few minutes ago and I asked for a supervisor because I feel bad getting into in with the customer service representatives. I ended up explaining to her what had happened anyway.

She then transferred me and I was holding for a supervisor when the Q hung up on me!!!!! Oh now that is truly unacceptable and even more frustrating!! I think it may be time to take my business somewhere else!

Last time I returned an as is item that came in the wrong size they initially charged me $9.95 to return it. That better not happen again either.

Where is quality control? Who do they have working in their warehouses?

Can they read?

Re: COMPLETELY UNACCEPTABLE!

Kachina624 — Fri, 18 Dec 2015 06:43:42 GMT

Where is quality control? Who do they have working in their warehouses?
Can they reaad

Christmas help.

Re: COMPLETELY UNACCEPTABLE!

VanSleepy — Fri, 18 Dec 2015 07:08:06 GMT

Looks like it's time to get back to the mall.

Re: COMPLETELY UNACCEPTABLE!

Nataliesgramma — Fri, 18 Dec 2015 10:33:33 GMT

I think this is common all over with 'Christmas help'....They know that they are only there a short time and don't care...

Re: COMPLETELY UNACCEPTABLE!

Sweetbay magnolia — Fri, 18 Dec 2015 11:36:36 GMT

Well, that is too bad, especially if you were hoping to wear the jeggings for an upcoming holiday thing.

I have been lucky recently. I have just received an as is SG blazer and faux leather jacket (great price!), exactly as ordered.

Poor customer service is infuriating, but I would have to agree with others that it may be due to the Christmas rush. I like this time of year, but honestly, hope you don't have a plumbing failure during the next two weeks. Might be hard to find someone to fix it.

Re: COMPLETELY UNACCEPTABLE!

Group 5 minus 1 — Fri, 18 Dec 2015 14:41:32 GMT

I wouldn't blame QA. They cannot look at every each that comes in. I woked QA for a number of years and that is not the way it works. You should certainly contact CS and tell them your complaint. This is a busy time of year so it may take a while to get any satisfaction.

Re: COMPLETELY UNACCEPTABLE!

Lipstickdiva — Fri, 18 Dec 2015 14:48:44 GMT

I do think it has to do with x-mas help and being overwhelmingly busy.

I ordered something from another store on November 30. I just rec'd it yesterday and it's the wrong item. I called CS and was told to send back the wrong item and re-order what I had initially ordered. No sorry, no nothing from the rep.

However, because I ordered on Cyber Monday, I rec'd 50% off, another 10% off and free s/h. That same deal is no longer applicable. On top of that, I'd never get the item in time for x-mas and this was a gift and even if all other things fell into place, the item I originally ordered is now out of stock.

Re: COMPLETELY UNACCEPTABLE!

GCR18 — Fri, 18 Dec 2015 15:57:38 GMT

Mistakes happen. I order a lot of as is and haven't had this type of issue.

Re: COMPLETELY UNACCEPTABLE!

GG13 — Fri, 18 Dec 2015 16:47:51 GMT

I just received a GREEN Northern Nights down quilt; I ordered BLUE MIST. it cost me $8.95 to return it. Not a happy camper!I

Re: COMPLETELY UNACCEPTABLE!

DJs mom — Fri, 18 Dec 2015 18:53:31 GMT

@GG13 wrote:
I just received a GREEN Northern Nights down quilt; I ordered BLUE MIST. it cost me $8.95 to return it. Not a happy camper!I

You will not have to pay return S&H. Contact CS and tell them you received the wrong item.

Re: COMPLETELY UNACCEPTABLE!

handygal2 — Fri, 18 Dec 2015 23:41:36 GMT

Perhaps some of the warehouses are automated, and robots are making the errors. I know that Amazon has been using shipping robots since July, and possibly others, such as the Q, have followed suit.

Re: COMPLETELY UNACCEPTABLE!

GingerPeach — Sat, 19 Dec 2015 00:04:29 GMT

Yes, it happened to me as well. I ordered two LOGO pants, one black and one blue. I got the black one, but the blue one was a Denim & Co size 10 petite! It is being sent back and Customer Service assures me there will be no charge for the return shipping. I'm not sure why the the offense was so severe as to need all caps in the title. These things happen all the time, and more so at this time of year.

Re: COMPLETELY UNACCEPTABLE!

Another new name Sue — Sat, 19 Dec 2015 00:10:32 GMT

To the OP, I know you are disappointed. Sorry. (No sarcasm.)

I agree, Homegirl, above.

And if you call CS and get nasty, it isn't going to do you any good.

It's an extremely busy time of year, and the level of errors will be higher than usual.

Re: COMPLETELY UNACCEPTABLE!

4getthemall — Sat, 19 Dec 2015 02:13:52 GMT

Thanks for everyone's input on the situation. I'm much calmer today. But I never at any time raised my voice with any CS rep. I know very well they had no part in what was sent to me. When I got disconnected while being on hold for a long time for the 2nd time, that's when I lost it. But I vented through written words here in this forum. I guess it's because my last 8 returns have been due to either defective jewelry or incorrect items or sizes being sent to me. And errors with as is items top the return list.

Anyways, I finally spoke with a supervisor who treated me with compassion and respect and I believe we resolved things. I'm sorry guys if I came across brash.

Re: COMPLETELY UNACCEPTABLE!

MomCat — Sat, 19 Dec 2015 12:10:25 GMT

Wow. That's awful. I just received my first "as is" order yesterday on some shoes and had a VERY positive experience. Fast delivery too. I hope you get this resolved. Or, give it a break and shop elsewhere for awhile. I spread my shopping around and I'm so much better for it. There are some fantastic deals at the storefronts right now. I just had a day out and about and I felt like a kid in a candy store. Absolutely couldn't believe the deals. Reminded me that there are no longer unique items with these retailers. They ALL copy these fashions and they are easy to find.

Re: COMPLETELY UNACCEPTABLE!

CalminHeart — Sat, 19 Dec 2015 12:18:47 GMT

I quit buying clothes from Q a couple of years ago because of inconsistent/poor quality and repeatedly receiving the wrong color or size.

Re: COMPLETELY UNACCEPTABLE!

sylviahomeatlast — Sun, 20 Dec 2015 07:03:51 GMT

This outlet has become a shopping experience that I am not repeating. I've surfed Q about once every couple of days or so--at different times--day and night --there is absolutely nothing I want or would give to anyone . The items aren't gifts, just stuff.

Re: COMPLETELY UNACCEPTABLE!

IMissSuperPoke — Mon, 21 Dec 2015 07:29:25 GMT

It's also happening to jewelry, I ordered a diamonique bracelet that was the wrong size and no sizes were available to reorder it. Then I decided to try another, it was sent to me with the clasp done as you'd wear it closed yet snapped in half! I wonder if it was a return that they stuck back in their inventory. They might put it back out for the next person if I got it this way. My first bracelet didn't come latched.

Also, I got a used Mally eyeshadow stick that someone returned rolled up because it was half gone when I twisted the tube because I could see it had been used, but a prior customer put it in the new box and sent it back used many months by the looks of it. QVC should never put returned cosmetics back out for sale.