topic Re: Easy pay vs pay in full problem in Q Talk

Easy pay vs pay in full problem

Vera W — Fri, 04 Dec 2015 16:31:40 GMT

My sister and I have been at QVC for many years and something strange is happening. My sister bought some items and put them on easy pay. She decided to pay the easy pay balance in full, but it was not recorded by QVC, they cashed her check but didn't use the money they cashed. It seems once you choose easy pay, you can't pay it off, but they took her money with no explanation. There is something fishy going on. Anyone wanting to pay off an easy pay balance will lose their money or have trouble with customer service. Anyone else have this problem? I would appreciate some insight.

Re: Easy pay vs pay in full problem

gardensla — Fri, 04 Dec 2015 16:34:17 GMT

I'm sure one of the ever-present customer service mods will respond, but you didn't say if you contacted CS and what they told you.

I always pay off easy pay early but with a credit card, not a check and have never had any problem whatsoever.

Re: Easy pay vs pay in full problem

Karnerblue — Fri, 04 Dec 2015 16:41:44 GMT

I love all these posts from first-time posters. The first thing I do if there's a problem or question is call and speak to CS to get it solved.

Re: Easy pay vs pay in full problem

millieshops — Fri, 04 Dec 2015 16:48:16 GMT

Seems like CS should be able to solve this problem because the trtansaction was by check. That should be traceable- and yes, some worker somewhere could have made an error.

Isn't that where most of the problems are? Driver errior, pilot error, packer error, cook's error, and on and one. Computer programs would be perfect if only we humans building them AND using them were perfect! Don't hold your breath!

BTW- you certainly can pay off easy pay midway through without losing your money. I don't know what happened here, but it's not something I'd fear.

Re: Easy pay vs pay in full problem

Nightowlz — Fri, 04 Dec 2015 16:58:43 GMT

Easy to show proof with your cancelled check. I use the Q Card for my purchases. If I put something on ez- pay & decide to pay in full instead of using the ez pay my credit card statement would show a credit until Q runs thru the other charges unless I call them & ask for it to be billed in full. Why Q would take a check for the form of payment on ez pay purchases is crazy. Seems like they would only take credit card payment on ez pay items. What happens when a person paying for something on ez pay decides not to send in the next check for the next payment???

Re: Easy pay vs pay in full problem

Tinkrbl44 — Fri, 04 Dec 2015 17:09:22 GMT

@Vera W wrote:
My sister and I have been at QVC for many years and something strange is happening. My sister bought some items and put them on easy pay. She decided to pay the easy pay balance in full, but it was not recorded by QVC, they cashed her check but didn't use the money they cashed. It seems once you choose easy pay, you can't pay it off, but they took her money with no explanation. There is something fishy going on. Anyone wanting to pay off an easy pay balance will lose their money or have trouble with customer service. Anyone else have this problem? I would appreciate some insight.

Why isn't she using a card to make payments? Who still uses checks? She needs to update her accounting methods!

Re: Easy pay vs pay in full problem

2blonde — Fri, 04 Dec 2015 17:23:18 GMT

Hmmmm. I had no idea QVC would accept checks for EZ pays.

Re: Easy pay vs pay in full problem

Tantallum — Fri, 04 Dec 2015 18:10:01 GMT

I too am surprised anyone would pay EZ pay payments with a check. I hope you get this worked out, but in the future, it's so much easier to use a credit or debit card...

Re: Easy pay vs pay in full problem

Nightowlz — Fri, 04 Dec 2015 18:30:00 GMT

@2blonde wrote:
Hmmmm. I had no idea QVC would accept checks for EZ pays.

I did not think they did either. If they actually do how much money has Q lost from people that did not finish paying for their purchases?

Re: Easy pay vs pay in full problem

Tissyanne — Fri, 04 Dec 2015 18:39:07 GMT

QVC does not accept checks for easy pay. The hosts always say easy pay with a credit card. Maybe in the case of the OP her sister mailed in a check to pay off the balance. Either way, customer service can resolve this since you have a cancelled check. No need for this thread.

Re: Easy pay vs pay in full problem

Paulette-QVC — Fri, 04 Dec 2015 21:01:06 GMT

@Vera W

We are sorry to here about what has happen to your sister. If your sister would like us to look in to the matter please have her forward her order or account information to QVCSocialTeam@qvc.com.

Re: Easy pay vs pay in full problem

Pook — Fri, 04 Dec 2015 21:01:20 GMT

I thought all banks issued debit cards for anyone with checking accounts so why wouldn't she use her debit card. You can pay off easy pay with the options available online but not a check.

Re: Easy pay vs pay in full problem

lucymo — Fri, 04 Dec 2015 21:14:03 GMT

I have never used a check to buy from QVC but on each item of 'easy pay' there is an option to 'pay' which I have done and never had a problem. Things are bound to happen though but CS will always help to resolve problems or have for me.

@Vera W I hope you get this taken care of to everyone's satisfaction. I know these things can be very frustrating to deal with.

Re: Easy pay vs pay in full problem

spix — Fri, 04 Dec 2015 22:06:14 GMT

Years ago that happened to me with HSN card, I paid my bill in full, meaning all the remaining flexpays, they sent me a refund saying I had over paid!!

Took forever to straighten out.

Re: Easy pay vs pay in full problem

Mom2Dogs — Fri, 04 Dec 2015 23:54:33 GMT

@Tinkrbl44 wrote:
@Vera W wrote:
My sister and I have been at QVC for many years and something strange is happening. My sister bought some items and put them on easy pay. She decided to pay the easy pay balance in full, but it was not recorded by QVC, they cashed her check but didn't use the money they cashed. It seems once you choose easy pay, you can't pay it off, but they took her money with no explanation. There is something fishy going on. Anyone wanting to pay off an easy pay balance will lose their money or have trouble with customer service. Anyone else have this problem? I would appreciate some insight.
Why isn't she using a card to make payments? Who still uses checks? She needs to update her accounting methods!

I still use checks for most of my bills...

Re: Easy pay vs pay in full problem

Jeannie29 — Sat, 05 Dec 2015 01:34:11 GMT

@Vera W Welcome

Re: Easy pay vs pay in full problem

Tissyanne — Sat, 05 Dec 2015 02:33:22 GMT

Debit cards are not automatically issued with. a checking account. My Mom uses checks, and she has made it in this world. 82 years. Not everyone uses cards. It does not mean they are ignorant.

Re: Easy pay vs pay in full problem

NC Bandwagon — Sat, 05 Dec 2015 08:38:05 GMT

@Paulette-QVC wrote:
@Vera W

We are sorry to here about what has happen to your sister. If your sister would like us to look in to the matter please have her forward her order or account information to QVCSocialTeam@qvc.com.

Hello, Vera W and welcome. The post above that I just quoted is by a QVC moderator. You'll them because they have the QVC logo as their avatar picture. So, this QVC mod will help you.

Re: Easy pay vs pay in full problem

Vera W — Sat, 05 Dec 2015 20:19:14 GMT

We use the Q card for purchases and then the statement comes and we pay the statement with checks, nothing wrong with using checks, we pay every type of statement with checks, or automatic payments. I was just inquiring about our problem and asking for feedback, that's all. Thanks to everyone for their insight.

Re: Easy pay vs pay in full problem

Vera W — Sat, 05 Dec 2015 20:22:50 GMT

I posted for the first time to get insight from others. And yes we did contact customer service and the representative was extremely uncooperative and would not help the situation. That's why I wrote here on the forum, so excuse me for posting.