topic Re: Help!!! Why do my pics post sideways in Q Talk

Help!!! Why do my pics post sideways

homedecor1 — Thu, 03 Dec 2015 04:30:19 GMT

Ok I'm getting frustrated when I post pics from the IPad they are sideways! Hmmmm just changed my avatar and yup it's sideways..maybe it's me! I'm sure it is.

Can someone explain the way to get it right. Thanks!

Re: Help!!! Why do my pics post sideways

DoneTryin — Thu, 03 Dec 2015 04:59:25 GMT

Wish I could help you with that. Just to give you some idea how smart I am, every time you post a photo that appears sideways, I turn my Kindle hoping I can see it correctly! DUH! You'd think after the first time that happened I'd know the photo will still appear sideways. But noooooo, not me, I just keep on doing what I was doing & getting what I was getting.

Re: Help!!! Why do my pics post sideways

NycVixen — Thu, 03 Dec 2015 05:18:04 GMT

This happens on my MacBook Air when I post here. I figured out that I have to rotate the pic I want to post all the way around with the rotate tool and then it posts straight and not sideways.

Re: Help!!! Why do my pics post sideways

Kachina624 — Thu, 03 Dec 2015 06:03:13 GMT

When we first started posting pictures, the mods said if your picture is not right side up, to delete it, go into your picture edit and do anything to it like crop, brighten, etc., then "save". That should fix the problem, then you can re-post it. Apparently it just wants a little attention...worked for me.👌

Re: Help!!! Why do my pics post sideways

jlkz — Thu, 03 Dec 2015 17:00:03 GMT

In Sunday's digital paper, there is a word game that I do everyday. However, the Sunday version prints the answers upside beneath the selected word. I used to twist and turn when finished my answers to compare to theirs. Finally, I took a picture with my iPad and then turned it upside down to do the compare.

The instructions that I got on this board from DooBDdoo worked beautifully: you have to choose one edit and then post the saved picture.

Re: Help!!! Why do my pics post sideways

Eva-QVC — Thu, 03 Dec 2015 17:46:11 GMT

Hello @homedecor1 - @Kachina624 is right. It seems your photo needs to be edited in any way to post right side up. You can edit it before you post it and it should be fine. Hope this helps!

Re: Help!!! Why do my pics post sideways

jackthebear — Thu, 03 Dec 2015 21:41:16 GMT

I think it an iPhone/Pad or iOS thing, it happens to me as well when posting from one platform or device to another. Just look for the rotate option and select

Re: Help!!! Why do my pics post sideways

homedecor1 — Fri, 04 Dec 2015 01:37:57 GMT

@Eva-QVC

thank you and others for the suggestions BUT I'm unable to preview my pics, in fact, 1/2 the time I get a error message and poof there it is sideways.

going to test it now. Nope the Image section is frozen yet the forum part scrolls behind it. And yes from what I can see the pic is right side up when in that mode. I hit cancel and keyboard is frozen over my post.

as I was doing the "test" I got error message and page reloaded...oh no my tree is now upside down!

Like now I can't post anymore because the keyboard is "frozen" and I can't move it so I hope no typos.

Re: Help!!! Why do my pics post sideways

homedecor1 — Mon, 07 Dec 2015 03:41:17 GMT

@Eva-QVC

Thank you for responding although I've changed my Avatar to a genetic as everytime I try to fix my UPSIDE picture the system kicks me off with this error message "error has occurred and page is reloading" after 3 days of this message I give up!

perhaps there is a glitch or oh no it's me again!!! Or the IPad compatibility.

Re: Help!!! Why do my pics post sideways

Carriestp — Wed, 09 Dec 2015 04:54:39 GMT

The sideways photo problem is an issue with EXIF meta data stored in the photo and various browsers and how they treat or do not treat that information.

QVC's forum platform would have to be coded to take into account 8 different possible orientations for each photo as well as which browser is being used in order to determine how to display the photo.

Since that is complicated and not likely to happen, the easiest fix is to make any edit to the photo and save it as a new photo. In some cases simply rotating the thumbnail or the photo before uploading is enough.

Re: Help!!! Why do my pics post sideways

homedecor1 — Wed, 09 Dec 2015 05:35:37 GMT

@Carriestp

Thank you although I cannot go to "preview" portion I get error code page reloading. I've given up too frustrating for such a little item so I'm generic lady perfect for now!

thank you thou for responding!

Re: Help!!! Why do my pics post sideways

Eva-QVC — Wed, 09 Dec 2015 16:46:11 GMT

Hello @homedecor1 - I'm sorry for your frustration and would like to help. Please write to; qvccommunity@qvc.com.

Thanks!

Re: Help!!! Why do my pics post sideways

dooBdoo — Thu, 10 Dec 2015 13:15:01 GMT

@homedecor1, I know this is frustrating.

I just added an avatar from my iPad to see if it works, and I had no problems. So, I think the error messages and freezing up might be specific to your device, and I wonder if you've done some "housekeeping" steps on your iPad?

1. Be sure you have the most recent version of iOS.

(Right now, that's 9.2 -- just go into Settings, choose "General," and then tap "About" to see the "Version.")

2. Close the multi-tasking apps running in the background.

(Double-tap the Home button to see recently used apps and then swipe each one up to close all the apps.)

3. Clear cookies and website data in Safari.

(Go to Settings, then choose Safari, then choose "Clear History and Website Data" and tap "Clear" when you see the popup.)

4. Try a simple “Restart:”
Press and hold the Sleep/Wake button until the red slider appears.
Drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

5. Try a “Hard Reset:”
Press and hold the Sleep/Wake button and the Home button for about eight seconds. This will force the iPad to turn off, even if it's frozen.
Press and hold the Sleep/Wake button to turn the iPad back on. Press and hold the Sleep/Wake button for a few moments. The iPad will turn back on and display the Apple logo.

6. If you still have problems, perform a sync/backup of your iPad (either with iTunes on your computer or on the iCloud -- whatever you normally do). This should be done frequently, and not only does it ensure you have a good backup it also frees up space on your iPad and can clear up a myriad of software glitches.

I hope some of this might do the trick! Best of luck to you!

Re: Help!!! Why do my pics post sideways

homedecor1 — Thu, 10 Dec 2015 03:05:11 GMT

@dooBdoo

thank you for the tips!!! I'm very frustrated right now NOT just with this picture problem!!!

i don't use ITunes (that I know of) but his pop-up keeps coming up enter Apple ID: and password to continue. Well, I enter what I thought my PW is and then it tells me WRONG! Long story, i reset etc. and NOT right....

get that hat figured out and now I'm getting ICloud message to do same...UGH

yes, I did the latest update yesterday. I'm not going to attempt anything else (pictures) until I go to Apple or call support.

Thanks so much -- I am going to try your suggestions!!!

Re: Help!!! Why do my pics post sideways

dooBdoo — Thu, 10 Dec 2015 12:58:34 GMT

@homedecor1 wrote:
@dooBdoo

thank you for the tips!!! I'm very frustrated right now NOT just with this picture problem!!!

i don't use ITunes (that I know of) but his pop-up keeps coming up enter Apple ID: and password to continue. Well, I enter what I thought my PW is and then it tells me WRONG! Long story, i reset etc. and NOT right....

get that hat figured out and now I'm getting ICloud message to do same...UGH

yes, I did the latest update yesterday. I'm not going to attempt anything else (pictures) until I go to Apple or call support.

Thanks so much -- I am going to try your suggestions!!!

You're welcome, @homedecor1! It's helpful that you updated the iOS. If you've used any apps, you do use iTunes to some extent so you have an Apple ID. I hope you'll get in touch with Apple soon, and they'll help you smooth all this out.

Best of luck to you, and let us know if you have additional problems! Someone here will be able to figure it out!

It can get really aggravating, that's for sure...

Re: Help!!! Why do my pics post sideways

homedecor1 — Thu, 10 Dec 2015 21:38:30 GMT

@Eva-QVC

Here's another example of my frustration! I have not been on boards NOR did I try to post a pic w/in last hours. I've been in touch with Apple for several hours today and for once it's NOT me!! Please share with your IT staff thank you!

Re: Help!!! Why do my pics post sideways

dooBdoo — Sun, 13 Dec 2015 04:55:58 GMT

@homedecor1 wrote:
@Eva-QVC

Here's another example of my frustration! I have not been on boards NOR did I try to post a pic w/in last hours. I've been in touch with Apple for several hours today and for once it's NOT me!! Please share with your IT staff thank you!

Hi, @homedecor1! I'm trying to catch up... I saw your other thread about this error and see that @Eva-QVC and @Keyai were taking care of it. Just wanted to add a note that I hope your photos are working okay now.

Re: Help!!! Why do my pics post sideways

homedecor1 — Sun, 13 Dec 2015 05:18:17 GMT

@dooBdoo

Thank you for asking! No reply from Q but I didn't really expect one. Although, I finally learned thanks to all of you about "preview" for my posts and my pics (reg posts) are fine now.

I'm fine being a generic! Still have my wonderful posters here who are always happy to help or solve my dilemmas!!!

I actually know someone extremely high up in the Apple Corp who has vast technical knowledge -- spoke with them. It's not me for once!!!

Have a great day!

Re: Help!!! Why do my pics post sideways

Eva-QVC — Mon, 14 Dec 2015 17:56:44 GMT

Hello @homedecor1 - I didn't see an email from you so I apologize if you were waiting for a response. Please let me know if you need help uploading an Avatar photo.

Re: Help!!! Why do my pics post sideways

homedecor1 — Mon, 14 Dec 2015 20:01:34 GMT

@Eva-QVC

Thank you for the offer I'll just stay generic no big deal!